住宿正面

关于维也纳市政厅公园酒店 - Radisson Individuals 成员的点评

4 out of 5

点评

8.6

超赞

10 分 - 超赞。491 条好评,共有 1001 条点评" "
8 分 - 还可以。363 条好评,共有 1001 条点评" "
6 分 - 一般。98 条好评,共有 1001 条点评" "
4 分 - 很差。35 条好评,共有 1001 条点评" "
2 分 - 糟糕。14 条好评,共有 1001 条点评" "

9.0/10

清洁度

9.0/10

员工和服务

8.4/10

服务设施

8.6/10

住宿条件和设施

8.6/10

环保

点评

10/10 超赞

Lih-Juan

商务旅客
满意:员工和服务、住宿条件和设施、客房舒适度
住宿品質
住宿品質佳,交通方便,寧靜。
2023 年 7 月入住 7 晚
Angelina FOM 于 2023年07月18日 的回复
Dear Guest, we would like to thank you for taking the time to give us an online feedback. We appreciate even more, that it is such a positive one. We are happy to hear, that you had a great stay in our hotel and hopefully also in Vienna. We are looking forward to welcome you again! Best regards from Vienna and stay save home!

10/10 超赞

Ken-Tsung

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 2 月入住 2 晚
Angelina 于 2023年02月28日 的回复
Dear Guest, thank you for taking time to give us this online feedback. We are very happy that you enjoyed your stay in our Hotel Rathauspark and your impressions were good. We are looking forward welcoming you soon again here. Until then we wish you all the best. Kindest regards,

6/10 一般

真实旅客

与家人及幼儿出行
满意:清洁度、服务设施、住宿条件和设施
不满意:员工和服务
room & location is good. but I really doubt for a 4 star hotel and i have 2 big luggages and 1 baby car and several handbags, is it normal for asking me to carry everything to my room? a 4 star hotel don't have this kind of service?! (it's afternoon not midnight, and I am willing to pay tips) some staffs are good but some are not caring, when u r looking them seeking for help they may pretend busy and dont look at u or smile at all. After all, the infrastructure is good but this is the only one I don't feel welcomed in 5 hotels we stayed in europe.
2019 年 10 月入住 3 晚
Hotel Rathauspark 于 2019年10月24日 的回复
Dear Guest, first of all, many thanks for your time to give us a feedback about your stay at Austria Trend Hotel Rathauspark! Your feedback is valuable for us and we need the impressions of our guests for our ongoing quality process. We are very sorry that you didn't get any help with your luggage. We will discuss this in our next quality Meeting with our staff. We regret that you got bad impressions during your stay and we can assure you that your experience does not match with our standards. Again, we are sorry that your stay was not what you expected, but still hope to get the chance again to show you our efforts and improvements. Until then we wish you all the best. Kind regards from Vienna, Nina Rettensteiner, Congress- and Eventmanager, for the team of Hotel Rathauspark

10/10 超赞

Ying-Shuo

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2019 年 3 月入住 2 晚
Julia Frey, Administrative Assistant 于 2019年03月21日 的回复
Dear Guest, we would like to thank you for taking the time to give us an online feedback. We appreciate even more, that it is such a positive one. We are happy to hear, that you had a great stay in our hotel and hopefully also in Vienna. We are looking forward to welcome you again! Kindest regards from Vienna, Julia Frey, Administrative Assistant, for the Team of Hotel Rathauspark

10/10 超赞

真实旅客

满意:清洁度、员工和服务、住宿条件和设施
2019 年 3 月入住 1 晚
Bettina Nitsche 于 2019年04月1日 的回复
Dear guest, we are happy you took the time to write a review for our hotel. We hope you enjoyed your stay in Vienna and with us and keep your vacations in best memories. Best regards, Bettina Nitsche, Quality Supervisor, for the team of Hotel Rathauspark

4/10 很差

真实旅客

不满意:清洁度
2018 年 9 月入住 2 晚
Bettina Nitsche 于 2018年10月26日 的回复
Dear guest, many thanks for your feedback for Austria Trend Hotel Rathauspark! All details are helpful, so we kindly ask you to contact us directly for further details. Thank you in advance and kindest regards from Vienna, Bettina Nitsche, Quality Supervisor, for the team of Hotel Rathauspark

10/10 超赞

真实旅客

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
It is a very nice hotel and suitable for relaxing holiday.
2017 年 12 月入住 4 晚
Julia Frey, Administrative Assistant 于 2018年01月10日 的回复
Dear Guest, many thanks for talking time to write us this great review. We are very happy that you enjoyed your stay in Vienna as well as your impressions were good. We are looking forward welcoming you soon again in our hotel. Kind regards and all the best for 2018! Kind regards, Julia Frey, Administrative Assistant, for the team of Hotel Rathauspark

8/10 还可以

Wing Hang

满意:清洁度、住宿条件和设施、客房舒适度
Comfortable stay, 5-10 min walking distance to underground and city center. Reasonable room rate. Reception is always busy, waiting time to approach reception counter is not acceptable.

8/10 还可以

Chun-Yi,Taipei, Taiwan

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
The comfort room was great, and all the staff were very helpful. We had a nice experience of staying in the hotel for 7 nights.
General Manager 于 2016年08月11日 的回复
Dear Chun-Yi, Thank you very much for your time to wrote us a Feedback! We are very pleased to read, that you feeling very good at our hotel. We are looking forward to welcoming you soon! Best regards, Carina Hackl, Quality Manager & your Hotel Rathauspark Team

8/10 还可以

Sabine

Das Hotel hatte leider wegen Bauarbeiten geschlossen und wir wurden kurzfristig in ein anderes Hotel "Parkhotel Schönbrunn" umgebucht. Das war ein sehr schönes Hotel.
2024 年 5 月入住 4 晚
Nicole Mandl, General Manager 于 2024年05月11日 的回复
Dear Guest, we would like to thank you for taking the time to give us an online feedback. We appreciate even more, that it is such a positive one. We are happy to hear, that you had a great stay in Park Hotel Schönbrunn and hopefully also in Vienna. We are looking forward to welcome you again! Best regards from Vienna and stay save home,

4/10 很差

Helen

团体旅客
不满意:清洁度、服务设施、住宿条件和设施
Renovations had commenced. We got shut on 3rd floor on the first evening with no means of fire escape as hardboard floor for building works had wedged corridor door closed. No phones in room but luckily had a mobile to phone externally so receptionist could come and free the door so we could access stairs or lift and leave the building for our evening meal. Electrics not working properly. Items wouldn’t charge. Safe in room was broken and had to be replaced on second day with valuables kept in paper envelopes at reception desk for first day/night. Limited breakfast. Room not cleaned properly, cups not washed etc. Limited tea and coffee. No milk in rooms and none available at reception. All in all a really poor show for a radisson hotel. Charged €60 for transport from airport arranged by hotel. Driver came into reception and discreetly gave receptionist a cash ‘backhander’. Uber return to the airport was €32. Vienna itself is a lovely city and well worth a visit but stay somewhere else.
2024 年 4 月入住 4 晚
Nicole Mandl 于 2024年04月26日 的回复
Dear HelenFirst of all, many thanks for your time to give us a feedback about your stay at Hotel Rathauspark! Your feedback is valuable for us and we need the impressions of our guests for our ongoing quality process. We regret that you got bad impressions during your stay and I can assure you that your experience does not match with our standards. Again, we are sorry that your stay was not what you expected, but still hope to get the chance again to show you our efforts and improvements.Best Regards, Nicole Mandl, General Manager

8/10 还可以

THIERRY ROBERT FRENOT,Demu

2024 年 4 月入住 1 晚
Nicole Mandl, General Manager 于 2024年05月13日 的回复
Dear Guest, thank you for taking time to give us this online feedback. We are very happy that you enjoyed your stay in our Hotel Rathauspark and your impressions were good. We are looking forward welcoming you soon again here. Until then we wish you all the best. Kindest regards,

10/10 超赞

Takahashi

2024 年 4 月入住 4 晚
Nicole Mandl, General Manager 于 2024年05月13日 的回复
Dear Guest, thank you for taking time to give us this online feedback. We are very happy that you enjoyed your stay in our Hotel Rathauspark and your impressions were good. We are looking forward welcoming you soon again here. Until then we wish you all the best. Kindest regards,

10/10 超赞

Sophie

满意:清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 4 晚
Nicole Mandl, General Manager 于 2024年04月17日 的回复
Dear Guest, thank you for taking time to give us this online feedback. We are very happy that you enjoyed your stay in our Hotel Rathauspark and your impressions were good. We are looking forward welcoming you soon again here. Until then we wish you all the best. Kindest regards

10/10 超赞

Joy

与配偶出行
满意:清洁度、员工和服务、住宿条件和设施
We loved out stay at the Hotel Rathauspark. It is ideally situated, within walking distance of many attractions, and the staff were superbly friendly and helpful. Even though a part of the facility was undergoing renovation we did not experience noise or inconvenience, except that the lounge area was not available. Breakfast was sumptuous. Shoutout to Kain who always greeted us with a warm smile.
2024 年 3 月入住 5 晚
Nicole Mandl, General Manager 于 2024年04月2日 的回复
Dear Guest,Thank you so much for taking the time to share your wonderful feedback about your recent stay at Hotel Rathauspark. We're thrilled to hear that you loved your experience with us!We're delighted that you found our hotel's location to be ideal, making it easy for you to explore many attractions within walking distance. It's also fantastic to hear that you received superb service from our staff. We strive to provide exceptional hospitality, and your kind words are truly appreciated.We apologize for any inconvenience caused by the ongoing renovation work, particularly the unavailability of the lounge area. However, we're glad that it didn't significantly impact your overall experience, and we appreciate your understanding.We're especially grateful for your shoutout to Kain. We'll be sure to pass on your kind words to him. Providing a warm and welcoming atmosphere for our guests is always our top priority.Once again, thank you for choosing Hotel Rathauspark. We hope to have the pleasure of welcoming you back for another memorable stay in the future.Warm regards,

8/10 还可以

Echelle

满意:员工和服务,清洁度
The hotel itself was lovely. However the exterior and interior are both under construction. The hotel did contact me and advised me of this on advance. It is situated in an excellent location for transportation to the main sights via the tram system and there are two sightseeing bus stops very close to the hotel.
2024 年 3 月入住 3 晚
Nicole Mandl, General Manager 于 2024年03月19日 的回复
Dear Guest,Thank you for sharing your feedback with us. We're glad to hear that you found our hotel lovely despite the ongoing construction both externally and internally. We appreciate your understanding and cooperation during this period.We're pleased to know that our team reached out to inform you about the construction in advance, ensuring transparency and managing expectations accordingly.Furthermore, we're delighted that our hotel's location suited your needs, providing easy access to transportation via the tram system and proximity to sightseeing bus stops. We aim to offer convenience and accessibility to our guests, and we're happy to hear that we succeeded in this aspect.Thank you once again for your review. We hope to have the opportunity to welcome you back for an even more enjoyable stay once the construction is complete.Best regards,

10/10 超赞

Rita Margaret

满意:清洁度、员工和服务、住宿条件和设施
2024 年 3 月入住 3 晚
Nicole Mandl, General Manager 于 2024年03月19日 的回复
Dear Guest, we would like to thank you for taking the time to give us an online feedback. We appreciate even more, that it is such a positive one. We are happy to hear, that you had a great stay in our hotel and hopefully also in Vienna. We are looking forward to welcome you again! Best regards from Vienna and stay save home,

10/10 超赞

Norma Alicia

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Todo muy fabuloso… el personal muy amable… y muy cerca del centro de la ciudad
2024 年 2 月入住 3 晚
Nicole Mandl, General Manager 于 2024年03月19日 的回复
Dear Guest,Thank you for sharing your experience with us. We're thrilled to hear that you had a fabulous stay with us. It's wonderful to know that you found our staff to be very friendly and that our location was convenient, being close to the city center.Providing exceptional service and ensuring our guests have a memorable experience is our top priority, and we're delighted that we could meet your expectations in this regard.We appreciate your kind words and hope to have the pleasure of welcoming you back for another fantastic stay in the future.Warm regards,

10/10 超赞

Stefan

商务旅客
满意:清洁度、员工和服务、住宿条件和设施
Sehr freundlich
2024 年 2 月入住 2 晚
Nicole Mandl, General Manager 于 2024年02月16日 的回复
Dear Guest, thank you for taking time to give us this online feedback. We are very happy that you enjoyed your stay in our Hotel Rathauspark and your impressions were good. We are looking forward welcoming you soon again here. Until then we wish you all the best. Kindest regards!

10/10 超赞

PINAR

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 2 月入住 2 晚
Nicole Mandl, General Manager 于 2024年02月14日 的回复
Dear Guest, thank you for taking time to give us this online feedback. We are very happy that you enjoyed your stay in our Hotel Rathauspark and your impressions were good. We are looking forward welcoming you soon again here. Until then we wish you all the best. Kindest regards!

2/10 糟糕

Claude

不满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 2 月入住 4 晚
Angelina Dobrynina FOM 于 2024年02月14日 的回复
Dear guest, thank you for your feedback. As I can see you didn't stay in Hotel Rathauspark because the hotel was closed. We have allocated you to another hotel and you had a choice to take another hotel. So we don't understand why we received this feedback? Thank you!

10/10 超赞

Michael

与家人出行, 团体旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Die Nähe zum Wiener Eistraum ist für uns perfekt da wir zum Schlittschuh laufen nach Wien kommen
2024 年 2 月入住 2 晚
Nicole Mandl, General Manager 于 2024年02月14日 的回复
Dear Guest, we would like to thank you for taking the time to give us an online feedback. We appreciate even more, that it is such a positive one. We are happy to hear, that you had a great stay in our hotel and hopefully also in Vienna. We are looking forward to welcome you again! Best regards from Vienna and stay save home!

10/10 超赞

Nikita

团体旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Goed en netjes hotel. Ontbijt was wat beperkt en helaas ook geen echte bar om nog even een drankje te drinken. Verder helemaal prima.
2024 年 1 月入住 2 晚
Nicole Mandl, General Manager 于 2024年02月5日 的回复
Dear Guest, we would like to thank you for taking the time to give us an online feedback. We appreciate even more, that it is such a positive one. We are happy to hear, that you had a great stay in our hotel and hopefully also in Vienna. We are looking forward to welcome you again! Best regards from Vienna and stay save home,

8/10 还可以

janet

与家人出行
满意:员工和服务,清洁度
Pretty central for the city, hotel abit battered and bruised in the room but clean comfy bed. Shower needs attention!
2024 年 1 月入住 3 晚
Nicole Mandl, General Manager 于 2024年02月5日 的回复
Dear Guest, thank you for taking time to give us this online feedback. We are very happy that you enjoyed your stay in our Hotel Rathauspark and your impressions were good. We are looking forward welcoming you soon again here. Until then we wish you all the best. Kindest regards,

8/10 还可以

BÜLENT

团体旅客
满意:清洁度、员工和服务、住宿条件和设施
2024 年 1 月入住 3 晚
Nicole Mandl, General Manager 于 2024年02月1日 的回复
Dear Guest, thank you for your positive feedback!We were delighted for your praise of our spacious hotel rooms, our calm and good location and our buffet breakfast. We pay a lot of attention on a wide selection and the regionality of our products. Hope to see you next time in Vienna!

8/10 还可以

William

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Fine hotel
Fine hotel with ideal location for purpose of trip. Nice room, eventhough the shower is not easy to enter for a rotund person, as the door blocks half the entryspace. Friendly staff, ok breakfast.
2024 年 1 月入住 1 晚
Nicole Mandl, General Manager 于 2024年02月1日 的回复
Dear guest,Thank you for your review and for choosing to stay with us during your trip. We are glad to hear that you found our hotel to be suitable for your needs and that you appreciated our ideal location.We apologize for any inconvenience you experienced with the shower accessibility. Your feedback regarding the entry space is valuable, and we will take it into consideration as we strive to improve the comfort and convenience of our accommodations for all our guests.It's wonderful to hear that you found our staff to be friendly and that you enjoyed our breakfast offerings. Guest satisfaction is our top priority, and we are pleased that we could contribute positively to your experience in these aspects.Thank you again for your feedback, and we hope to have the opportunity to welcome you back for another pleasant stay in the future. If there's anything specific we can do to enhance your experience next time, please don't hesitate to let us know.

10/10 超赞

Martina

与配偶出行
满意:清洁度、员工和服务、服务设施
2024 年 1 月入住 3 晚
Nicole Mandl, General Manager 于 2024年02月1日 的回复
Dear Guest, we would like to thank you for taking the time to give us an online feedback. We appreciate even more, that it is such a positive one. We are happy to hear, that you had a great stay in our hotel and hopefully also in Vienna. We are looking forward to welcome you again! Best regards from Vienna and stay save home!

8/10 还可以

severine

团体旅客
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
A conseiller mais chambres à renover
Cet hôtel est à conseiller et on ne peut pas dire que l'on est déçus. L'emplacement est top, l'accueil et les parties communes sont super. Mais une déception sur la chambre qui ne mérite pas un 4 étoiles : petite, sommaire, et un peu vieillotte..C'est dommage... Une mention spéciale pour la literie exceptionnelle !
2024 年 1 月入住 2 晚
Nicole Mandl, General Manager 于 2024年02月1日 的回复
Thank you for taking the time to share your feedback with us. We are pleased to hear that you found our hotel recommendable and that you enjoyed our great location as well as the reception and common areas.We regret to learn, however, that your experience with the room did not meet your expectations. We strive to provide comfortable and updated accommodations for all our guests, and we apologize if we fell short in this regard. Your comments are valuable to us, and we will use them to assess areas for improvement.We are delighted that you found our bedding to be exceptional. We understand the importance of a good night's sleep during your travels, and we are glad that our bedding contributed to your comfort.Dear guest, Thank you once again for your feedback, and we hope to have the opportunity to welcome you back for an improved experience in the future. If you choose to stay with us again, please don't hesitate to reach out so we can ensure your next visit exceeds your expectations.

4/10 很差

Finn

不满意:清洁度
Utebliven städning on request.
Rummen städas bara om man särskilt begär det,- av miljöskäl (sic) - och en dag inte alls trots flera påstötningar. Snygg exteriör men ganska ocharmigt hotell i övrigt. Frukosten OK.
2024 年 1 月入住 4 晚
Nicole Mandl, General Manager 于 2024年02月1日 的回复
Dear guest,Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced regarding our housekeeping policy. While we do offer housekeeping upon request as part of our commitment to environmental sustainability, it seems there may have been a miscommunication or oversight in your case. We will address this internally to ensure a smoother experience for our guests in the future.We are glad to hear that you found our hotel's aesthetic pleasing. However, we are disappointed to learn that your overall experience did not meet your expectations. We take guest satisfaction seriously and will use your comments to identify areas for improvement.Regarding breakfast, we appreciate your acknowledgment of its quality. We continuously strive to provide a satisfying dining experience for our guests, and your feedback helps us in that endeavor.Once again, we apologize for any shortcomings you encountered during your stay. We hope to have the opportunity to welcome you back and provide you with a more enjoyable experience in the future.

10/10 超赞

Alexander

2024 年 1 月入住 5 晚
Nicole Mandl, General Manager 于 2024年02月1日 的回复
Dear Guest, thank you for taking time to give us this online feedback. We are very happy that you enjoyed your stay in our Hotel Rathauspark and your impressions were good. We are looking forward welcoming you soon again here. Until then we wish you all the best. Kindest regards!

8/10 还可以

Benjamin

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Great location!
Great location, very easy to travel to and from! Located on a quiet street close to a beautiful catherdral. I booked the single economy room and it matched expectations. Other reviews complain thats it's small and dated but I found it fine, it is on the smaller side but depending on the type of traveller you are, thats fine. The hotel is a base for me and I intend to spend my time elsewhere so for that, it was perfect. I'm a big guy and found it fine, the bathroom was the only "issue" as the shower cobicle was the size of me but I made do.
2024 年 1 月入住 2 晚
Nicole Mandl, General Manager 于 2024年02月1日 的回复
Dear guest,Thank you for your review! We are delighted to hear that you enjoyed our hotel's convenient location and found it easy to travel to and from. Our proximity to the beautiful cathedral indeed offers a serene atmosphere for our guests to enjoy.We appreciate your understanding regarding the size of our single economy room. While it may be considered small by some standards, we strive to provide comfortable accommodations suitable for various types of travelers. It's wonderful to hear that despite its size, the room met your expectations and served as a suitable base for your travels.Your feedback regarding the bathroom size is duly noted, and we'll certainly take it into consideration as we continuously strive to improve our facilities for the comfort of all our guests.Thank you for choosing to stay with us, and we hope to welcome you back again in the future!

10/10 超赞

Ana lucia

与家人出行
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Excelente todo buen hotel
2024 年 1 月入住 2 晚
Nicole Mandl, General Manager 于 2024年01月17日 的回复
Dear Guest, we would like to thank you for taking the time to give us an online feedback. We appreciate even more, that it is such a positive one. We are happy to hear, that you had a great stay in our hotel and hopefully also in Vienna. We are looking forward to welcome you again! Best regards from Vienna and stay save home!

6/10 一般

Martyn Andrew

与配偶出行
满意:员工和服务,清洁度
2023 年 12 月入住 3 晚
Nicole Mandl, General Manager 于 2024年01月17日 的回复
Dear Guest, thank you for taking time to give us this online feedback. We are very happy that you enjoyed your stay in our Hotel Rathauspark and your impressions were good. We are looking forward welcoming you soon again here. Until then we wish you all the best. Kindest regards!

10/10 超赞

Bruno

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Ottimo peccato cassaforte con batterie scariche
2024 年 1 月入住 1 晚
Angelina Dobrynina FOM 于 2024年01月12日 的回复
Dear Guest, thank you for taking time to give us this online feedback. We are very happy that you enjoyed your stay in our Hotel Rathauspark and your impressions were good. We are looking forward welcoming you soon again here. Until then we wish you all the best. Kindest regards!

8/10 还可以

Rebecca

满意:清洁度、员工和服务、服务设施、住宿条件和设施
Great location
2023 年 12 月入住 7 晚
Angelina Dobrynina FOM 于 2024年01月12日 的回复
Dear Guest, we would like to thank you for taking the time to give us an online feedback. We appreciate even more, that it is such a positive one. We are happy to hear, that you had a great stay in our hotel and hopefully also in Vienna. We are looking forward to welcome you again! Best regards from Vienna and stay save home!

8/10 还可以

giuseppe

与配偶出行
满意:服务设施
不满意:清洁度
2024 年 1 月入住 3 晚
Angelina Dobrynina FOM 于 2024年01月12日 的回复
Dear Guest, thank you for taking time to give us this online feedback. We are very happy that you enjoyed your stay in our Hotel Rathauspark and your impressions were good. We are looking forward welcoming you soon again here. Until then we wish you all the best. Kindest regards!

8/10 还可以

真实旅客

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Exceptionally clean, comfortable and central
2023 年 12 月入住 1 晚
Angelina Dobrynina FOM 于 2024年01月12日 的回复
Dear Guest, we would like to thank you for taking the time to give us an online feedback. We appreciate even more, that it is such a positive one. We are happy to hear, that you had a great stay in our hotel and hopefully also in Vienna. We are looking forward to welcome you again! Best regards from Vienna and stay save home!

6/10 一般

juliette

与家人出行
满意:员工和服务
Il y avait une capsule de bouteille en arrivant dans la chambre et la climatisation de la minuscule salle de bain ne marchait pas , odeur désagréable
2023 年 12 月入住 4 晚
Angelina Dobrynina FOM 于 2024年01月12日 的回复
Dear Guest, thanks for your review here. We hope you had the time to enjoy our breakfast buffet with local and organic food and thank you for your stay in Vienna and with us.We are sorry, you did not like your room. We prefer to find the best solution/room for our guest on spot. Maybe a change into another room would have been helpful for you? Hopefully you arrived at home well and we may welcome you again in the future. Kindest regards!

8/10 还可以

Sophie

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
We like the location of the property. It is convenient and close to the city center. We walked everywhere. The breakfast is decent too. The staff has been helpful as well. We enjoyed our stay.
2023 年 12 月入住 3 晚
Angelina Dobrynina FOM 于 2024年01月12日 的回复
Dear Guest, thank you for your positive feedback!We were delighted for your praise of our spacious hotel rooms, our calm and good location and our buffet breakfast. We pay a lot of attention on a wide selection and the regionality of our products. Hope to see you next time in Vienna!

10/10 超赞

Tjeerd Sjonk

满意:清洁度、员工和服务、服务设施、住宿条件和设施
Good location and great staff!
2023 年 12 月入住 5 晚
Angelina Dobrynina FOM 于 2024年01月12日 的回复
Dear Guest, thank you for taking time to give us this online feedback. We are very happy that you enjoyed your stay in our Hotel Rathauspark and your impressions were good. We are looking forward welcoming you soon again here. Until then we wish you all the best. Kindest regards!

6/10 一般

ROSELYNE

与家人出行
满意:清洁度
Hôtel très bien situé à côté de l'hôtel de ville, très propre, bonne literie. Points négatifs: panne d'ascenceur, TV qui ne fonctionne pas, personnel peu aimable.
2023 年 12 月入住 3 晚
Angelina Dobrynina FOM 于 2024年01月12日 的回复
Dear Guest, we would like to thank you for taking the time to give us an online feedback. We appreciate even more, that it is such a positive one. We are happy to hear, that you had a great stay in our hotel and hopefully also in Vienna. We are looking forward to welcome you again! Best regards from Vienna and stay save home!

8/10 还可以

Claudia

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Boa localização
Adorei o hotel , super bem localizado … tudo estava ok ..
2023 年 12 月入住 2 晚
Angelina Dobrynina FOM 于 2024年01月12日 的回复
Dear Guest, thank you for taking time to give us this online feedback. We are very happy that you enjoyed your stay in our Hotel Rathauspark and your impressions were good. We are looking forward welcoming you soon again here. Until then we wish you all the best. Kindest regards!

8/10 还可以

Ingrid

与家人出行
满意:员工和服务,清洁度
不满意:住宿条件和设施
For a start, the atmosphere of the room was bad, because the first impression was of the room, in a first class hotel, was not pleasant. First, the bathroom very small, but is Ok, We only had one hand towel and one of foot towell. The decoration was the worst, the window curtain was broken and couldn’t be move to close or open. And most basic thing in a hotel room, comfort for guests, the bed in a very strange position , with the headboard next to the longest part of the bed and one of the corners outside the wall. (I have photos if anyone in administration wants to see the room that I talking about). After my complaint, of course, they gave us a real hotel room and no complaints about it. But, the first impression counts.
2023 年 12 月入住 1 晚
Angelina Dobrynina FOM 于 2024年01月4日 的回复
Dear guest,Thank you for sharing your experience. We appreciate your feedback and apologize for the initial inconvenience. It's unfortunate that the first room did not meet your expectations, and we understand the importance of a positive first impression. We take your comments seriously and will address the issues mentioned to ensure a more comfortable stay for future guests. We're glad to hear that your concerns were resolved promptly when you brought them to our attention. We value your input and hope to have the opportunity to provide you with a better experience in the future.

6/10 一般

Supasinre

满意:员工和服务,清洁度
不满意:住宿条件和设施
2023 年 12 月入住 1 晚
Angelina Dobrynina FOM 于 2024年01月4日 的回复
Dear Guest, we would like to thank you for taking the time to give us an online feedback. We appreciate even more, that it is such a positive one. We are happy to hear, that you had a great stay in our hotel and hopefully also in Vienna. We are looking forward to welcome you again! Best regards from Vienna and stay save home!

6/10 一般

真实旅客

与家人出行
满意:清洁度
Séjour en plein centre ville, convenable
Séjour convenable. L 'atout de cet hôtel est sa situation géographique excellente en plein centre ville et la très grande qualité des petits déjeuners Les chambres sont sans charme particuliers voire tristes et petites. La propreté est cependant impeccable. L 'hôtel va être rénové et cela permettra probablement de le considérer comme un vrai 4 étoiles car à ce jour, il est vieillissant et je le noterais plutôt en 3 étoiles ( sauf pour le petit déjeuner qui est exceptionnel et mérite ses 4 etoiles !)
2023 年 12 月入住 5 晚
Angelina Dobrynina FOM 于 2024年01月3日 的回复
Dear Guest,Thank you for sharing your feedback about your stay. We are pleased to hear that you found the location excellent and appreciated the high quality of our breakfasts. We also appreciate your acknowledgment of the impeccable cleanliness.We apologize if the current room decor did not meet your expectations. We are excited to inform you that renovations are in the pipeline, and we hope these improvements will enhance your overall experience in the future.Your recognition of our breakfast quality is truly appreciated, and we are thrilled that it exceeded your expectations. We look forward to the opportunity to welcome you back after our renovations, providing you with an upgraded and more enjoyable stay.Best regards!

6/10 一般

Clotilde

与家人出行
满意:员工和服务
Environnement très calme, literie correcte, personnel très discret, beaucoup de rangements. En fait ce qui nous a déçu, c'est la différence entre les photos de la chambre sur le site et la réalité. Déco vieillotte, pas de vue (velux, il faut monter sur une table pour voir qq chose), rapport qualité prix très moyen.
2023 年 12 月入住 3 晚
Angelina Dobrynina FOM 于 2024年01月3日 的回复
Dear Guest,Thank you for sharing your feedback about your recent stay with us. We appreciate your positive comments on the quiet environment, comfortable bedding, and discreet staff. However, we regret that the actual room did not meet your expectations based on the website photos.We apologize for any disappointment caused by the outdated decor and the lack of a clear view. Your comments are valuable, and we will work on improving the accuracy of our room representations on the website.We understand the importance of a fair price-quality ratio, and we will take your feedback into consideration for future adjustments. We hope to have the opportunity to welcome you back and provide an improved experience in the future.Best regards!

10/10 超赞

Alina

满意:清洁度、员工和服务、住宿条件和设施
2023 年 12 月入住 3 晚
Angelina Dobrynina FOM 于 2024年01月3日 的回复
Dear Guest, we would like to thank you for taking the time to give us an online feedback. We appreciate even more, that it is such a positive one. We are happy to hear, that you had a great stay in our hotel and hopefully also in Vienna. We are looking forward to welcome you again! Best regards from Vienna and stay save home!

6/10 一般

真实旅客

与家人出行
满意:员工和服务,清洁度
不满意:住宿条件和设施
Ok Hotel
The standard room is tiny and furnished with outdated furniture and beds/mattresses. The bathroom is extremely small and equipped with a whimsical size shower. The location of the hotel is central. Overall, the hotel is not a luxury hotel, it is however clean and the location is good.
2023 年 12 月入住 7 晚
Angelina Dobrynina FOM 于 2024年01月3日 的回复
Dear Guest,Thank you for taking the time to share your feedback about your recent stay. We appreciate your honest assessment.We apologize if the standard room size and furnishings did not meet your expectations. Your feedback about the outdated furniture and mattresses is valuable, and we will take it into consideration for future improvements.We're glad to hear that you found the hotel to be clean and the central location favorable. While we may not be a luxury hotel, we strive to provide a comfortable and clean environment for our guests.Your comments are important to us, and we hope to have the opportunity to welcome you back in the future, providing an even better experience.Best regards!

8/10 还可以

Alcharat

满意:员工和服务,清洁度
2023 年 12 月入住 1 晚
Angelina Dobrynina FOM 于 2024年01月3日 的回复
Dear Guest, thank you for taking time to give us this online feedback. We are very happy that you enjoyed your stay in our Hotel Rathauspark and your impressions were good. We are looking forward welcoming you soon again here. Until then we wish you all the best. Kindest regards!

6/10 一般

Jeremy

满意:清洁度、员工和服务、住宿条件和设施
不满意:客房舒适度
Pass if you appreciate a cozy bed
Very hard mattress. No elevator to the first floor. In room fridge broken. The fridge wouldn’t usually matter but we stocked up on groceries planning for Christmas closures.
2023 年 12 月入住 3 晚
Angelina Dobrynina FOM 于 2024年01月3日 的回复
Dear Guest,Thank you for sharing your feedback with us. We apologize for the challenges you faced during your stay.We regret that the mattress did not meet your expectations. Your comfort is our priority, and we will look into options for providing a more comfortable sleep experience in the future.We also apologize for any inconvenience caused by the lack of an elevator to the first floor. We understand the importance of accessibility and will explore ways to improve this aspect of our facilities.Regarding the broken in-room fridge, we apologize for any inconvenience this may have caused, especially during the holiday season. Our maintenance team will address this issue promptly to ensure it does not occur in the future.We appreciate your understanding and feedback, as it helps us identify areas for improvement. We hope to have the opportunity to welcome you back and provide a more seamless and enjoyable stay in the future.Best regards!