The furniture in the room is very shaby. The personnel at the reception is incompetent. No real espresso coffee, just machine made coffee. Very small selection at breakfast. When we complained about the sauna not being ready, the manager just shrugged his shoulders and let us know that he did not care at all. We asked upon arrival (Thursday afternoon) whether reservation was necessary for the sauna and were told that we could use it it any time w/o reservation. Friday evening we contacted the reception again and asked whether we could use the sauna from 8 A.M. on Saturday. We were promised they would switch it on by that time. We called and asked at 8 A.M. on Saturday whether the sauna was ready but it was not. They asked for one hour. We went to the sauna at 9 A.M. and was still not switched on. As we could not stay longer, we finally had to skip the sauna although the availability of the sauna was the top reason why we had chosen that hotel.