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关于诺富特韦恩中央车站酒店的点评

4 out of 5
诺富特韦恩中央车站酒店
Canettistrasse 6, Vienna

点评

9.0

非常棒

10 分 - 超赞。614 条好评，共有 1000 条点评" "
8 分 - 还可以。295 条好评，共有 1000 条点评" "
6 分 - 一般。51 条好评，共有 1000 条点评" "
4 分 - 很差。22 条好评，共有 1000 条点评" "
2 分 - 糟糕。18 条好评，共有 1000 条点评" "

9.2/10

清洁度

8.8/10

员工和服务

8.8/10

服务设施

9.2/10

住宿条件和设施

9.0/10

环保

点评

6/10 一般

KAN LAI

与家人出行
2023 年 12 月入住 1 晚

10/10 超赞

Chiou shya

团体旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 10 月入住 1 晚
Victoria Reservation – Novotel Wien Hauptbahnhof 于 2023年11月3日 的回复
Thank you very much!

6/10 一般

Cherry

与配偶出行
满意：服务设施
不满意：清洁度
The location of the hotel is closed to the station and major attractions. However, the hotel room cleanness really need to be improved, especially fridge provided in the room. Also, the washing basin at the toilet was not draining properly.
2023 年 8 月入住 2 晚
Irina - reservation agent 于 2023年09月1日 的回复
Dear Cherry, Thank you very much for your visit and for taking the time to review your stay at the Novotel Wien Hauptbahnhof. We do appreciate ratings as well as written feedback from our guests as it helps us improve our continuous efforts for the best service possible. Your opinion matters to us. Thank you very much for your good ratings in nearly all categories. I do acknowledge, however, that there is still “room for improvement” at the cleanness. Please be assured that this particular issue will be addressed and discussed within our local team and that we will try our best to improve in this area even more. My colleagues and I are looking forward to your next visit, which I hope will leave you completely satisfied. best regards

10/10 超赞

Wai Han

2023 年 8 月入住 2 晚
Irina - Reservation 于 2023年08月18日 的回复
Dear Wai Han, Thank you very much for the positive feedback. We are very happy that you were satisfied with our hotel and our service and hope that you will visit us soon again.best regards

6/10 一般

真实旅客

与家人出行
满意：客房舒适度，住宿条件和设施
不满意：员工和服务
2023 年 7 月入住 1 晚
Irina - reservation 于 2023年08月11日 的回复
Dear Anonymous, Thank you very much for the positive feedback. We are very happy that you were satisfied with our hotel and our service and hope that you will visit us soon again.

10/10 超赞

Hsin yi

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Great
Great location
2023 年 7 月入住 3 晚
Irina - reservation 于 2023年08月11日 的回复
Dear Hsin Yi, thank you for your stay and your great review. best regards

10/10 超赞

Agnes

团体旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 4 月入住 1 晚
Irina - reservation agent 于 2023年04月14日 的回复
Dear Agnes, thank you for your great review. Best regards

10/10 超赞

真实旅客

团体旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 3 月入住 1 晚
Irina Paul - reservation agent 于 2023年03月27日 的回复
Dear Anonymous, thank you for your great review. Best regards

2/10 糟糕

Jiunjie

2023 年 3 月入住 1 晚
Irina - reservation agent 于 2023年03月16日 的回复
Dear Jiunjie, thank you for your stay and your review. We are sorry that your stay did not feed all your expectations. As we always strive to improve our service, we would be happy if you get back in contact to us with more information to h8565-rm@accor.com.Thank you in advance and best regards

10/10 超赞

HSINTONG

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
離維也納中央車站超近，從銷售亞洲餐點的出口，過馬路就可以抵達飯店，出飯店門口往左前方有D線電車，附近還有U線地鐵，非常方便.
2023 年 1 月入住 2 晚
Irina - reservation agent 于 2023年01月24日 的回复
Dear Hsintong, thank you for your stay and your positve feedback. We are happy that you enjoyed your stay in our hotel and would be happy to welcome you again. best regards

10/10 超赞

chia chi

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2022 年 10 月入住 1 晚
H8565NK 于 2022年11月2日 的回复
We thank you very much for the positive feedback and would be very pleased to welcome you again.Kind regardsNathalieManager Social Media & Guest Reputation

10/10 超赞

Chin Hao

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
下次去會再住！
地點方便，離obb近，附近要買東西也很方便！房間蠻大的也很乾淨！
2020 年 2 月入住 7 晚
H8565NK 于 2020年03月9日 的回复
Dear Chin Hao, We thank you very much for that fantastic review and would be very pleased to welcome you again. Yours sincerely, Thomas Wacker General Manager

4/10 很差

Po Yi

不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2020 年 2 月入住 2 晚
H8565NK 于 2020年02月24日 的回复
Thank you for the positive feedback. We would be very pleased to welcome you again if you are going to Vienna for another time. Yours sincerely, Thomas Wacker General Manager

8/10 还可以

MEI CHI

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2020 年 2 月入住 1 晚
H8565NK 于 2020年02月17日 的回复
Thank you very much for the positive feedback. It would be our pleasure to welcome you again. Yours sincerely, Thomas Wacker General Manager

8/10 还可以

Sau Lan

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
A perfect hotel
A good hotel, very near the central station, easy to access. Good breakfast and new facilities.
2020 年 2 月入住 2 晚
H8565NK 于 2020年02月13日 的回复
Thank you very much for the positive feedback. We are very happy that you were satisfied with our hotel and our service and hope that you will visit us soon again. Yours sincerely, Thomas Wacker General Manager

10/10 超赞

真实旅客

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
ㄏ很舒適的住宿
很新、很乾淨的住宿環境！就在維也納中央火車站旁邊
2020 年 2 月入住 2 晚
H8565NK 于 2020年02月10日 的回复
We thank you very much for that fantastic review and hope that you will visit us soon again. Yours sincerely, Thomas Wacker General Manager

8/10 还可以

Chih-wen

与家人出行
满意：住宿条件和设施，清洁度
2020 年 1 月入住 2 晚
H8565NK 于 2020年02月10日 的回复
Thank you very much for the positive feedback. It would be our pleasure to welcome you again. Yours sincerely, Thomas Wacker General Manager

8/10 还可以

真实旅客

满意：清洁度、员工和服务、服务设施、住宿条件和设施
2019 年 8 月入住 3 晚
H8565NK 于 2020年01月3日 的回复
We thank you very much for the positive feedback and hope that you will visit us soon again. Yours sincerely, Thomas Wacker General Manager

10/10 超赞

真实旅客

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Good service and condition as expected. Clean and comfortable as other Novotel hotels.
2019 年 8 月入住 2 晚
H8565NK 于 2019年12月30日 的回复
We thank you very much for the positive feedback and would be very pleased to welcome you again. Yours sincerely, Thomas Wacker General Manager

10/10 超赞

CHUNGHSIU

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
交通方便 乾淨整潔
2019 年 12 月入住 1 晚
H8565NK 于 2019年12月30日 的回复
We thank you very much for the positive feedback and hope that you will visit us soon again. Yours sincerely, Thomas Wacker General Manager

8/10 还可以

Chun-Hou

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2019 年 12 月入住 1 晚
H8565NK 于 2019年12月20日 的回复
We thank you very much for the positive feedback and would be very pleased to welcome you again. Yours sincerely, Thomas Wacker General Manager

10/10 超赞

Chi Hong

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2019 年 11 月入住 5 晚
H8565NK 于 2019年12月3日 的回复
We thank you very much for the positive feedback and hope that you will visit us soon again. Yours sincerely, Thomas Wacker General Manager

8/10 还可以

Joyce

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The usb port is not connect well. Not enough space to place 2 luagguges.
2019 年 11 月入住 2 晚
H8565NK 于 2019年12月2日 的回复
Dear Joyce, We thank you for the positive feedback and would be very pleased to welcome you again. Yours sincerely, Thomas Wacker General Manager

10/10 超赞

CHEN-HUI

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
住最後一天蠻傻眼的，晚上6點臨時回飯店換衣服卻看到清潔人員才正在打掃⋯有點傻眼
2019 年 11 月入住 3 晚
H8565NK 于 2019年11月25日 的回复
We thank you very much for the positive feedback and would be very pleased to welcome you again. Yours sincerely, Thomas Wacker General Manager

8/10 还可以

CHIH-CHUAN

2019 年 10 月入住 1 晚

10/10 超赞

So chun

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2019 年 10 月入住 2 晚
H8565NK 于 2019年10月29日 的回复
We thank you very much for the positive feedback and would be very pleased to welcome you again. Yours sincerely, Thomas Wacker General Manager

10/10 超赞

Kelvin，HK

团体旅客, 商务旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Convenient location, good service, good breakfast!
2019 年 9 月入住 4 晚
H8565NK 于 2019年09月22日 的回复
Dear Kelvin, Thank you very much for the positive feedback. We hope that you will visit us soon again. Yours sincerely, Thomas Wacker General Manager

8/10 还可以

真实旅客

满意：清洁度、员工和服务、服务设施、住宿条件和设施
2019 年 9 月入住 2 晚
H8565NK 于 2019年09月16日 的回复
We thank you very much for the positive feedback and hope that you will visit us soon again. Yours sincerely, Thomas Wacker General Manager

8/10 还可以

Jeffrey

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
對面就是中央車站交通方便，也有超市及餐廳很方便。飯店櫃臺人員親切，英文溝通流利。入住共5天，可惜沒有折扣。
2019 年 8 月入住 2 晚
H8565NK 于 2019年08月27日 的回复
Dear Jeffrey, Thank you very much for the positive feedback. We are looking forward to your next visit. Yours sincerely, Thomas Wacker General Manager

10/10 超赞

Emily

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2019 年 7 月入住 2 晚
Thomas Wacker 于 2019年08月12日 的回复
Dear Emily, Thank you very much for the positive feedback. We are very happy that you were satisfied with our hotel and our service and hope that you will visit us soon again.

8/10 还可以

Wing Suen

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Good
Everything is good but the breakfast is too expensive.
2019 年 8 月入住 4 晚
Thomas Wacker 于 2019年08月12日 的回复
Thank you very much for the positive feedback. Frühstück (Preis) Regarding the price for our breakfast, please allow me to inform you that it is due to our very high standards of quality, freshness and variety, which in turn appreciates and demands the most of our guests. Therefor I ask for your understanding. We are very happy that you were satisfied with our hotel and our service and hope that you will visit us soon again.

8/10 还可以

Ya Ling

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2019 年 7 月入住 2 晚
H8565NK 于 2019年08月2日 的回复
Dear Ya Ling, Thank you very much for the positive feedback. We hope that you will visit us soon again. Yours sincerely, Thomas Wacker General Manager

10/10 超赞

Liang-Hsien

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
地點好，乾淨的好飯店
地點很好，內部乾淨，設備很新，服務人員態度很好，很棒的飯店
2019 年 6 月入住 3 晚
H8565NK 于 2019年07月4日 的回复
Dear Liang-Hsien, Thank you very much for this fantastic review. We are very happy that you were satisfied with our hotel and our service and hope that you will visit us again if you are going to Vienna for another time. Yours sincerely, Thomas Wacker General Manager

6/10 一般

Yuyang

接待人員分不清台灣與中國？ 態度也不是很友善！房間雖看似整潔，但浴室洗手台無法排水，角落積塵！覺得不像四星飯店！像三星商務旅館！
2019 年 6 月入住 1 晚
H8565NK 于 2019年07月4日 的回复
Dear Yuyang, Thank you very much for the positive feedback but also for the critical hint regarding our housekeeping which we will discuss internally. It would be our pleasure to welcome you again! Yours sincerely, Thomas Wacker General Manager

10/10 超赞

Chun-yen

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2019 年 6 月入住 7 晚
H8565NK 于 2019年07月1日 的回复
Dear Chun-yen, Thank you very much for this fantastic review. It would be our pleasure to welcome you again if you are going to Vienna for another time. Yours sincerely, Thomas Wacker General Manager

10/10 超赞

真实旅客

2019 年 6 月入住 3 晚
H8565NK 于 2019年06月28日 的回复
We thank you very much for the 5 star review and would be very happy to welcome you again. Yours sincerely, Thomas Wacker General Manager

8/10 还可以

Yvonne，HK

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Convenient place. Room is clean. Staff are very friendly and helpful.
2019 年 6 月入住 8 晚
H8565NK 于 2019年06月17日 的回复
Dear Yvonne, We thank you very much for the positive feedback and would be very happy to welcome you again. Yours sincerely, Thomas Wacker General Manager

8/10 还可以

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
酒店位置好，車站旁，無論去機場，或搭Metro都好方便。整體酒店好整潔，好舒適。
2019 年 5 月入住 1 晚
H8565NK 于 2019年05月31日 的回复
We thank you very much for the positive feedback and would be very happy to welcome you again. Yours sincerely, Thomas Wacker General Manager

10/10 超赞

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
非常棒的住宿經驗
設備非常好、非常齊全，高樓層視野極好，地點離總車站、巴士站很近，早餐齊全好吃。 網路很快，具備公共運動設施、蒸汽設施。服務態度非常專業且親切。
2019 年 5 月入住 1 晚
H8565NK 于 2019年05月28日 的回复
We thank you very much for that excellent assessment and hope that you will visit us soon again. Yours sincerely, Thomas Wacker General Manager

8/10 还可以

真实旅客

满意：清洁度、员工和服务、服务设施、住宿条件和设施
2019 年 5 月入住 2 晚
H8565NK 于 2019年05月27日 的回复
Thank you for the positive feedback. We hope that you will visit us soon again. Yours sincerely, Thomas Wacker General Manager

10/10 超赞

Michelle

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2019 年 5 月入住 1 晚
H8565NK 于 2019年05月21日 的回复
Liebe Michelle, besten Dank für das positive Feedback. Wir würden uns sehr freuen, Sie schon bald wieder bei uns im Novotel Wien Hauptbahnhof begrüßen zu dürfen. Mit freundlichen Grüßen Thomas Wacker General Manager

10/10 超赞

Michelle

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
新飯店住宿設備新穎，尤其每個床頭有二個USB孔，對於旅行者太方便了，不用帶太多的転接頭。距離車站超近，不論購物丶吃飯都很方便，非常推薦。
2019 年 5 月入住 2 晚
H8565NK 于 2019年06月14日 的回复
Dear Michelle, We thank you very much for that positive feedback and would be very happy to welcome you again. Yours sincerely, Thomas Wacker General Manager

10/10 超赞

Michelle

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2019 年 5 月入住 1 晚

10/10 超赞

Yuki

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
酒店很新亦很整潔，床亦很大很舒服，地點非常近中央火車站，大堂有兒童設施，適合一家大小來入住，如果有機會再入住，我都會再選擇此酒店！
2019 年 4 月入住 2 晚
H8565NK 于 2019年05月4日 的回复
Dear Yuki, Thank you very much for the positive feedback. We are very happy that you will visit us again and hope that will be soon. Yours sincerely, Thomas Wacker General Manager

8/10 还可以

真实旅客

与家人及幼儿出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Breakfast very good. Location very near Train station
2019 年 4 月入住 1 晚
H8565NK 于 2019年04月26日 的回复
We thank you very much for the positive feedback and would be very happy to welcome you again. Yours sincerely, Thomas Wacker General Manager

10/10 超赞

Hui Ping

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2019 年 4 月入住 1 晚
H8565NK 于 2019年04月25日 的回复
We thank you very much for this positive review and would be very happy to welcome you again. Yours sincerely, Thomas Wacker General Manager

8/10 还可以

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
客房一開始不符合預期，但是也有讓我們更換，雖然更換後也沒有完全符合預期，但可接受。
2019 年 4 月入住 3 晚
H8565NK 于 2019年05月20日 的回复
Thank you for the positive feedback. We hope that you will visit us soon again. Yours sincerely, Thomas Wacker General Manager

8/10 还可以

keh-jian

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2019 年 4 月入住 3 晚
H8565NK 于 2019年04月15日 的回复
We thank you for the positive feedback and would be very happy to welcome you again. Yours sincerely, Thomas Wacker General Manager

10/10 超赞

LING

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
特别好的酒店，服务态度好，住宿环境超棒，位置就在中央火车站旁边，非常方便。
2019 年 3 月入住 1 晚
H8565NK 于 2019年05月4日 的回复
We thank you very much for the positive feedback and would be very happy to welcome you again. Yours sincerely, Thomas Wacker General Manager

10/10 超赞

Kuan-Ming

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Friendly deluxe hotel
Everything is excellent. The staffs are friendly and willing to help.
2019 年 3 月入住 1 晚
H8565NK 于 2019年03月19日 的回复
We thank you very much for this excellent assessment and hope that you will visit us soon again. Yours sincerely, Thomas Wacker General Manager