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关于骑士旅馆瓦巴什的点评

2 out of 5
骑士旅馆瓦巴什
1950 S Wabash St, Wabash, IN

点评

6.0
10 分 - 超赞。31 条好评，共有 297 条点评" "
8 分 - 还可以。70 条好评，共有 297 条点评" "
6 分 - 一般。97 条好评，共有 297 条点评" "
4 分 - 很差。57 条好评，共有 297 条点评" "
2 分 - 糟糕。42 条好评，共有 297 条点评" "

6.4/10

清洁度

7.0/10

员工和服务

5.0/10

服务设施

5.6/10

住宿条件和设施

5.4/10

环保

点评

4/10 很差

Jackie

不满意：服务设施
Checking took 15 min because he couldn’t find my reservation. Room was fairly clean except for cobwebs on bathroom vent and baseboards and wallpaper were loose and discolored. No coffeemaker or even a cup to drink water. Toiletries were small soap bar and shampoo. No one was at desk to check out and return key deposit. Had to wait for someone to show up.
2024 年 4 月入住 1 晚
Management 于 2024年05月1日 的回复
Dear Jackie,I want to personally apologize for the subpar experience you had during your stay with us. It is very important that our guests are comfortable and feel like they are at their home away from home. We will be taking all of your comments and addressing them effectively. Looking forward to seeing you back again.Thanks,Management

2/10 糟糕

Cecilia

不满意：住宿条件和设施，员工和服务
it was the worst place ever 1st rooms were dirty oldused wash closhes in the bathroom then got new rooms and found a roach in the bathroom
2024 年 4 月入住 1 晚
Management 于 2024年04月22日 的回复
Dear Cecilia, I want to personally apologize for the subpar experience you had during your stay with us. It is very important that our guests are comfortable and feel like they are at their home away from home. We will be taking all of your comments and addressing them effectively. Looking forward to seeing you back again.Thanks,Management

4/10 很差

June

与配偶出行
不满意：住宿条件和设施，服务设施
Location was convenient but the room was not equipped with necessities like blankets, cups, an extra roll of toilet paper, no coffee anywhere. Staff was nice but not available to bring items missing and didn't think a cup for water was necessary since they didn't have coffee.
2024 年 4 月入住 1 晚
Management 于 2024年04月22日 的回复
Dear June,My apologies for all the inconveniences. We are working to improve the problems areas detected in your stay and will ensure that they are improved to the best. Despite your disappointment, we hope you will consider us again. You can be assured of a pleasant stay.Thanks,Management

6/10 一般

Erin

不满意：服务设施，员工和服务
It was the one affordable place within a 100 mile radius to stay during the total eclipse madness. I just needed a bed, so it was fine, but it may have been the zaniest, slowest motel check in experience of my life. The poor desk clerk was not prepared to handle so many people and kept making humorous mistakes like not being able to find a customer's reservation because he misread the guy's middle name as his last name when looking at his driver's license.
2024 年 4 月入住 1 晚
Management 于 2024年04月22日 的回复
Dear Erin,My apologies for all the inconveniences. We are working to improve the problems areas detected in your stay and will ensure that they are improved to the best. Despite your disappointment, we hope you will consider us again. You can be assured of a pleasant stay.Thanks,Management

6/10 一般

Carrie

与配偶出行
满意：员工和服务
不满意：清洁度、服务设施、住宿条件和设施
I understand the building is under new ownership. My husband and I frequently travel to the area and always stay at this facility. The rooms are decent but definitely need upgrades and remodeling. We hope to see good things and a restaurant added in the future.
2024 年 2 月入住 2 晚
Management 于 2024年03月23日 的回复
Dear James,Thank you for taking the time to share your feedback with us. I sincerely apologize for the cleanliness issues you experienced with the blanket during your recent stay at BlissPoint Inn Northwest Indianapolis. This is certainly not the standard of cleanliness we strive to maintain at our establishment.Please be assured that I have addressed your concerns with our housekeeping team to ensure that such oversights do not occur in the future. Your comfort and satisfaction are of utmost importance to us, and we will take the necessary steps to prevent a similar situation from happening again.I hope that you will consider giving us another opportunity to provide you with a more seamless and enjoyable stay in the future. If you have any further feedback or would like to discuss your experience in more detail, please feel free to reach out to me directly.Thank you for bringing this to our attention, and we appreciate your understanding.Warm regards,Ashish PatelGeneral ManagerBlissPoint Inn Northwest Indianapolis

8/10 还可以

Christina Lynn

与配偶出行
满意：清洁度、员工和服务、住宿条件和设施
不满意：服务设施
Needs some updating on the sign suggest better lighting
2024 年 2 月入住 1 晚
Management 于 2024年02月24日 的回复
Dear Lynn,Thank you for the stay and the generous appreciation. Our staff always goes that extra mile to ensure guest satisfaction. We are privileged to have guests like you. Looking forward to welcoming you again.Thanks,Management

2/10 糟糕

Phillip

商务旅客
Bad
2024 年 2 月入住 1 晚
Management 于 2024年02月12日 的回复
Dear Phillip,I want to personally apologize for the subpar experience you had during your stay with us. It is very important that our guests are comfortable and feel like they are at their home away from home. We will be taking all of your comments and addressing them effectively. Looking forward to seeing you back again.Thanks,Management

4/10 很差

Andrew

不满意：住宿条件和设施，清洁度
2023 年 12 月入住 1 晚
General Manager 于 2023年12月17日 的回复
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

2/10 糟糕

Doss

不满意：清洁度、员工和服务、服务设施、住宿条件和设施
I don't usually complain about cheap hotel rooms but this was by far the worst place I have ever stayed. The first room had trash under the bed including an empty pill bottle and dirty socks. The sink steadily dripped water on the carpet and there was hair on literally ever surface. Also the toilet was dirty. I asked for a different room since refunds weren't an option, and got a cleaner room that was acceptable to sleep in. If this place cost $40 I probably wouldn't complain but ill never stay here again. It likely wont be in business much longer though. The actual cement structure of the building is crumbling and wouldn't pas any sort of legitimate inspection.
2023 年 11 月入住 1 晚
Hotel Manager 于 2023年12月5日 的回复
Dear Guest,I am sorry to learn about all the inconvenience you had to endure.Our sincere apologies.We care about your experience and I realize no words can change your feelings of disappointment or the inconveniences you experienced. We have taken serious note of your observations. The entire points will be investigated to take appropriate actions.You will have a nice stay next time. Request your understanding.Sincerely,

2/10 糟糕

Charles

与家人出行, 团体旅客
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
Rooms were dirty and rotten food in fridge. No heat so had switch rooms new rooms were out of towls and tp no shower supplies.
2023 年 11 月入住 1 晚
Guest Relations 于 2023年12月8日 的回复
Dear Charles,Thank you for taking the time to share your thoughts. While we are glad that our team was able to assist you in switching rooms, we are disheartened that we were unable to meet all of your expectations. Your feedback is valuable to us, and we will be sure to let the rest of our team know of your review for improvement purposes.

4/10 很差

Janice

与配偶出行
不满意：清洁度、服务设施、住宿条件和设施
We did not stay there - we were issued a refund and left. Young man at desk was very nice - the hotel did not at all meet my expectations and I would not stay- even after viewing 3 rooms
2023 年 11 月入住 1 晚
Guest Relations 于 2023年12月8日 的回复
Dear Janice,Thank you so much for the feedback. It's unfortunate to hear that we weren't able to meet your expectations. In order to better address specific issues, we encourage you to reach out to us with additional information about how we could have improved your visit. We hope to hear from you soon.

2/10 糟糕

Andrew

商务旅客
不满意：清洁度、住宿条件和设施、客房舒适度
Yuck
Needs remodeled. Shows obviously old pictures online. Was afraid to take my socks off on the carpet. Room smelled like wet dog.
2023 年 10 月入住 1 晚
Guest Relations 于 2023年10月20日 的回复
Dear Andrew,Thank you for your time. Your feedback regarding the condition of our property is gratefully received, as this enables us to review and improve guest satisfaction. Our team will seize this opportunity to take a step in the right direction, and we hope you'll consider giving us another try in the future.

10/10 超赞

clifford

满意：清洁度、员工和服务、住宿条件和设施
2023 年 10 月入住 1 晚

6/10 一般

Robert

与家人及幼儿出行
不满意：住宿条件和设施，员工和服务
Advertised restaurant was close, 2 of 3 room door locks didn’t function properly, night staff was rude and uncooperative.
2023 年 10 月入住 1 晚
Management 于 2023年10月28日 的回复
Dear Robert,Thank you so much for your feedback. We will be taking all of your comments and addressing them effectively. Looking forward to seeing you back again.Thanks,Management

4/10 很差

Lacy

与家人出行
不满意：住宿条件和设施，清洁度
Hopeful, but ultimately let down
I was prepared to leave a good review- basically you get what you pay for type of place. Outdated, not super clean, but for the price I didn’t expect a lot more. And the lady at check in was very nice. But when we were leaving in the morning we saw housekeeping vacuuming the bedding and sheets instead of changing/actually cleaning them. And then at checkout, the gentleman who was manning the front counter was fast asleep in the room behind the desk. After ringing the bell and trying to get his attention several times, he just kept snoring. I dropped the keys in the plastic container on the counter, but didn’t feel secure about doing so. Included photos of keys in said container.
2023 年 9 月入住 1 晚
Guest Relations 于 2023年10月19日 的回复
Dear Lacy,We're sorry to hear that you didn't have a good experience overall. What you have described is not a normal experience, and we will be sure to discuss all of your comments internally to ensure that we are providing the best experience possible. Thank you, and we hope you will give us another chance soon.

2/10 糟糕

Kenneth

不满意：客房舒适度，住宿条件和设施
Bed was lumpy, air condition quit working, I left at 11:00pm
2023 年 9 月入住 4 晚

4/10 很差

DALE

不满意：住宿条件和设施，员工和服务
2023 年 9 月入住 2 晚

6/10 一般

Jonathan

满意：清洁度
2023 年 9 月入住 1 晚
al 于 2023年09月27日 的回复
Thank you for taking the time to write us a review. Regrettably it seems your accommodations did not meet the high standards we pride ourselves on and we sincerely apologize for our short falls in satisfying your needs.

6/10 一般

William

与家人出行
满意：清洁度
2023 年 9 月入住 2 晚
al 于 2023年09月27日 的回复
Thank you for leaving a review. we apologize for the inconvenience you experienced. we will ensure that the mistakes are not repeated in the future.

6/10 一般

Susan

团体旅客
满意：员工和服务
2023 年 9 月入住 1 晚

4/10 很差

Jason

与家人出行
It was ok
2023 年 9 月入住 1 晚

6/10 一般

Chanel

满意：员工和服务
不满意：住宿条件和设施，清洁度
2023 年 8 月入住 1 晚
AL 于 2023年08月24日 的回复
Thank you for talking the time to write us a review. sorry for inconvenience.

2/10 糟糕

真实旅客

不满意：清洁度、住宿条件和设施、客房舒适度
Stay Here if You Love the Fragrance of Mildew
This is a very old, outdated motel, but that part didn’t mind…vintage maybe? What I DID mind, was that after 10 hours in the car the room was sweltering hot, upon entry…air not on at all, on a very hot day. (They knew we were coming.) So that meant I had to sweat like crazy, while trying to clean up and get ready for the concert that night. My hair was all sweaty and my makeup was running…who has to finish getting ready in the car, when they just spent money on a motel room? Me. It took hours to cool down the room. I was also greeted by the very strong smell of mold/mildew, immediately upon opening the door. That smell did not go away, even after leaving the door open for a long time. We slept on a rock hard mattress and 2 flat pillows that looked like they came from the dollar store. But wait, it gets better! The pillows and bed linen also smelled like mildew! It was so bad, that I woke up several times and got very little sleep, with another 10 hour drive home the next day. Never again.
2023 年 7 月入住 1 晚
AL 于 2023年08月8日 的回复
Thank you for talking the time to write us a review.Regrettably. it seems your accommodations did not meet the high standards we pride ourselves on and we sincerely apologize for our short-falls in satisfying your needs. Regarding cleanliness and excellent customer service rest assured that your comments will be looked in to by our team your comfort is our priority . and we hope for another chance to show you the value we strive to provide.

4/10 很差

Rita

2023 年 7 月入住 1 晚

6/10 一般

Juan

商务旅客
不满意：清洁度、员工和服务、住宿条件和设施
2023 年 6 月入住 1 晚
al 于 2023年06月30日 的回复
Thank you for talking the time to write us a review

4/10 很差

Jeremy

团体旅客
不满意：住宿条件和设施
Property does not have a functioning pool, showers are hard to get water temperature comfortable, beds are spring mattresses.
2023 年 6 月入住 2 晚
al 于 2023年06月28日 的回复
Thank you for talking the time to write us a review.Regrettably. it seems your accommodations did not meet the high standards we pride ourselves on and we sincerely apologize for our short-falls in satisfying your needs. Regarding cleanliness and excellent customer service rest assured that your comments will be looked in to by our team your comfort is our priority . and we hope for another chance to show you the value we strive to provide. pool was not open because of shot men power and short staff.

10/10 超赞

Craig

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 6 月入住 1 晚
al 于 2023年06月28日 的回复
Thank you for talking the time to write us a review.

2/10 糟糕

Tammy

与家人出行
不满意：清洁度、住宿条件和设施、客房舒适度
2023 年 6 月入住 1 晚
al 于 2023年06月27日 的回复
Thank you for talking the time to write us a review.Regrettably. it seems your accommodations did not meet the high standards we pride ourselves on and we sincerely apologize for our short-falls in satisfying your needs. Regarding cleanliness and excellent customer service rest assured that your comments will be looked in to by our team your comfort is our priority . and we are once again apologize for inconvenience.

4/10 很差

brenda

与家人出行
不满意：清洁度、住宿条件和设施、客房舒适度
OLD AND SHABBY
this is a place to sleep the bed was ok but the hotel itself is an old wore out hotel and was not worth $100.00 a night ugg sorry we stayed here! we will not be back
2023 年 6 月入住 1 晚
al 于 2023年06月14日 的回复
Thank you for talking the time to write us a review.Regrettably. it seems your accommodations did not meet the high standards we pride ourselves on and we sincerely apologize for our short-falls in satisfying your needs. Regarding cleanliness and excellent customer service rest assured that your comments will be looked in to by our team your comfort is our priority . sorry for inconvenience.

8/10 还可以

Wade

2023 年 1 月入住 1 晚

8/10 还可以

Lucinda，Ridgeland

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
It is convenient to our daughter. It's a clean place with reasonable pricing. The only thing I could complain about this time the beds were really hard.
2023 年 1 月入住 1 晚
AL 于 2023年01月17日 的回复
Thank you for talking the time to write us a review Regrettably it seems your accommodation did not meet the high standards . i will forward our team and look that.

6/10 一般

Paula

满意：员工和服务
Man at check in was nice and pleasant. Pillows & extra towels delivered promptly. Room needs updating.

4/10 很差

Mirza

2022 年 10 月入住 1 晚

6/10 一般

John

与配偶出行
It was fihe . Did not care for the shower.
2022 年 10 月入住 1 晚

6/10 一般

Jeremy

与家人出行
The place is old and outdated. Definitely overpriced.
2022 年 9 月入住 1 晚
AL 于 2022年09月12日 的回复
Thank you for talking the time to write us a review.Regrettably. it seems your accommodations did not meet the high standards we pride ourselves on and we sincerely apologize for our short-falls in satisfying your needs. Regarding cleanliness and excellent customer service rest assured that your comments will be looked in to by our team your comfort is our priority . and we hope for another chance to show you the value we strive to provide.

2/10 糟糕

Sebastian

商务旅客
不满意：服务设施，员工和服务
Never again
2022 年 9 月入住 1 晚
AL 于 2022年09月6日 的回复
Thanks you for talking the time to write us a review.Regrettably. it seems your accommodations did not meet the high standards we pride ourselves on can we sincerely apologize for our short-falls in satisfying your needs. Regarding cleanliness and excellent customer service rest assured that your comments will be looked in to by our team your comfort is our priority.

2/10 糟糕

Shayne

不满意：住宿条件和设施，员工和服务
2022 年 8 月入住 2 晚

8/10 还可以

Jerry

与家人出行
The room was clean and the attached restaurant was very good. The surrounding area was not very eye appealing.
2022 年 7 月入住 1 晚

4/10 很差

John

满意：清洁度
不满意：员工和服务、服务设施、住宿条件和设施
2022 年 7 月入住 1 晚

4/10 很差

John

不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2022 年 7 月入住 1 晚
al 于 2022年07月5日 的回复
Thank you for talking the time to write us a review. Regrettably it seems your accommodations did not meet. the high standards we pride ourselves on and we sincerely apologize for our short falls in satisfying your needs.

6/10 一般

Perry

与家人出行, 商务旅客
不满意：清洁度、员工和服务、住宿条件和设施
Staff was rude and everything needs updated.
2022 年 6 月入住 1 晚
al 于 2022年06月20日 的回复
Thanks for review, Regrettably it seems your accommodations did not meet the high standards we pride ourselves on and we sincerely apologize for our shot falls and behalf of our staff. sorry for inconvenience.

6/10 一般

Tracey

与家人出行
不满意：清洁度、服务设施、住宿条件和设施
My daughter and I came up for her college orientation for a few days. Due to the price and prior reviews of the establishment, we weren't expecting much, and it delivered exactly that. Not much. Our room was extremely dated and not very clean. The beds were both hard as concrete. The pool was not open for the season yet. It was mid-June and 99 degrees while we were there. We wound up checking out a day early and going home since the pool couldn't be used, and there were no other amenities. The restaurant was only open on occasion while we were there, so we never got to try the food. If you are looking for an economical option and will not need to do much other than sleep in your room, then this might be a good option for you.
2022 年 6 月入住 3 晚
al 于 2022年06月20日 的回复
Thank you for talking the time to write us a review sorry for incontinence and pool was under sampled so sorry

2/10 糟糕

Scott

2022 年 6 月入住 2 晚

6/10 一般

dewayne

与家人出行
满意：清洁度
不满意：服务设施
Used to be a good place to stay but not now had 2 towels for 4 people couldnt get any it was like they were going out of bussiness
2022 年 6 月入住 2 晚
al 于 2022年06月20日 的回复
Thanks you for talking the time to write us a review . sorry for inconvenience your comments will be looked in to by our team.

6/10 一般

Jim

满意：清洁度
2022 年 6 月入住 2 晚
al 于 2022年06月20日 的回复
thanks to review

8/10 还可以

Chad，Durham

商务旅客
满意：员工和服务，清洁度
The price was perfect for my travels. I only needed a place to sleep and I was by myself. The facilities looked a little behind with the up to date look
2022 年 4 月入住 1 晚
al 于 2022年06月20日 的回复
Thanks you for taking the time to write us a review. your comments will be looked in to by our team. your comfort is our priority. so sorry for inconvenience

10/10 超赞

Casey

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Overall it wasn’t bad for the price.
2022 年 5 月入住 1 晚
AL 于 2022年05月3日 的回复
Thank you so much

4/10 很差

Daniel

商务旅客
不满意：住宿条件和设施
I asked for, and was supposedly given a non-smoking room. But the stentch of stale cigarettes was so over powering, & nauseating I left after an hour and a half. i was refused a refund, and went and stayed some where else. I do not recommend this hotel.
2022 年 2 月入住 4 晚
Al patel 于 2022年02月25日 的回复
Thank you for talking the time to write us a review. Regrettably it seems your accommodations did not meet the high standards we pride ourselves on and we sincerely apologize for our short falls in satisfying your needs. Regarding cleanliness and excellent customer service Rest assured that your comments will be looked in to by our team. your comfort is our priority.sorry for . inconvinace.

10/10 超赞

connie

满意：清洁度、员工和服务、服务设施、住宿条件和设施
2021 年 12 月入住 1 晚

4/10 很差

Loretta

与家人出行
满意：员工和服务
不满意：清洁度
The staff was friendly and helpful. But, there was a nasty stain on our bedspread. We called the front desk and it was quickly replaced by a very apologetic staff member. The next morning, the shampoo bottle was full of water so no shower for me. This tells me they reuse the bottles. When I told the front desk at check out, they were again, very apologetic. The rest of the room, etc was very clean. The decor and furniture is old, but it was clean for the most part. A good value if you want a cheap stay.
2021 年 10 月入住 1 晚
A PATEL 于 2021年10月17日 的回复
Thanks for talking to us we are extremely sorry for inconvenience caused deeply regretted. our team will be take care in future not happaned this kind of issue. so please give one more chance stay with us