2/10 糟糕
Crystal J.
2022年10月29日
不满意:清洁度
No stay. Home overbooked.
I rented this property to meet up with my brother and his wife for just an overnight stay. When we arrived we could not find a place named Sunflower Inn and the one place we did find was called Esperanza Inn and there were already guests staying there. Upon talking to the owner he informed us that his unit somehow got overbooked and there was nowhere for us to stay. We immediately asked for a refund and he assured us we would be fully refunded, We waited the rest of that day to see a refund, but never got one. I called Vrbo customer service and was again assured I would get a full refund, but received no indication when that would be. I was told to call back with a report number the next day. Praying I will get my money back. Not a good experience. Not sure who to blame or believe about what happened, but we had to get other accommodations and spent $40 more than expected.
Crystal J.
2022 年 10 月入住 1 晚