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关于丽笙爱荷华州滑铁卢乡村套房酒店的点评

2.5 out of 5
丽笙爱荷华州滑铁卢乡村套房酒店
4025 Hammond Ave, Waterloo, IA

点评

7.8

还可以

10 分 - 超赞。364 条好评，共有 1000 条点评" "
8 分 - 还可以。333 条好评，共有 1000 条点评" "
6 分 - 一般。137 条好评，共有 1000 条点评" "
4 分 - 很差。101 条好评，共有 1000 条点评" "
2 分 - 糟糕。65 条好评，共有 1000 条点评" "

8.2/10

清洁度

8.4/10

员工和服务

7.2/10

服务设施

7.8/10

住宿条件和设施

6.8/10

环保

点评

10/10 超赞

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2018 年 8 月入住 1 晚
cis 于 2019年02月13日 的回复
Thank you for taking time out of your day to rate your stay with us. We hope you'll be our guest again when in the area! Thank you again for the WOW rating!!

2/10 糟糕

Tracy

与家人出行
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
We were in a large room and it was truly uncomfortable. The furnishings were too small for the space. The red armchairs had stains all over them. The bed was miserable to sleep on. When you walked out the front door you were immediately hit with cigarette smoke from other guests and the staff.
2024 年 5 月入住 3 晚

8/10 还可以

Connie

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Room was clean and comfortable. The beds were nice as was the bedding and pillows. Breakfast was typical hotel menu but nice.
2024 年 5 月入住 1 晚

4/10 很差

Jeff

带宠物出行
不满意：住宿条件和设施
the heating, air conditioning unit put off a bad smell all night. Staff did not know how to charge for our pet. Took a long time and not sure how its going to look on our bill. we will let you know.
2024 年 4 月入住 1 晚

2/10 糟糕

Leland，Columbia City

与家人及幼儿出行
不满意：清洁度、员工和服务、住宿条件和设施
The staff was untrained and unsure of how to perform basic tasks.
2024 年 3 月入住 3 晚

2/10 糟糕

Stephanie

与家人及幼儿出行, 与家人出行, 与配偶出行
不满意：住宿条件和设施，员工和服务
The shower had a used bar of soap still in it, curly pubic hair, and fallout from someone’s head. It was all over the tub and tub wall. We have a video showing it. The room also looks like it hasn’t been dusted in a while. The service desk offered to switch our room. How is that an appropriate way of handling it? Shouldn’t you at minimum offer a discount AND switching off the room? This entire place is not nice like it looks online. Very disappointed and praying we don’t leave with bed bugs.
2024 年 3 月入住 1 晚

8/10 还可以

Dustin

与家人出行, 商务旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Had a nice time
2024 年 3 月入住 3 晚

8/10 还可以

Ryan，Columbus

2024 年 3 月入住 1 晚

6/10 一般

Rick

满意：住宿条件和设施，清洁度
2024 年 2 月入住 2 晚

10/10 超赞

Sue Ann

满意：清洁度、员工和服务、住宿条件和设施
Very clean and friendly
2024 年 2 月入住 1 晚

6/10 一般

Dawn

与家人出行
Short staffed
2024 年 2 月入住 1 晚

4/10 很差

Matt

与家人及幼儿出行
满意：住宿条件和设施，服务设施
不满意：清洁度
Room was dirty. Crushed up cigarettes in both beds. Floors were covered in dirt and old food
2024 年 2 月入住 1 晚

4/10 很差

Alexandra

2024 年 2 月入住 2 晚

10/10 超赞

Veronica

满意：清洁度、员工和服务、住宿条件和设施
2024 年 2 月入住 1 晚

6/10 一般

Christine

Nothing
2024 年 2 月入住 2 晚

8/10 还可以

minette

满意：清洁度、员工和服务、住宿条件和设施
2024 年 2 月入住 1 晚

8/10 还可以

Suzanne

与家人出行
不满意：清洁度、员工和服务、住宿条件和设施
Terrible stay
2024 年 2 月入住 1 晚

4/10 很差

Shaina

满意：员工和服务、住宿条件和设施、客房舒适度
Disappointed
Went there to have a relaxing night after a rough work week. Ended up not even using jacuzzi tub as it was very dirty with hair and other things and jets wouldnt turn on. Kids running in the hall loundly all night and morning as well.
2024 年 1 月入住 1 晚

2/10 糟糕

真实旅客

与家人出行
不满意：清洁度、员工和服务、住宿条件和设施
Hard time checking in - front desk guy said he didn’t have access to check us in and had to text manager . Went with family- other family room didn’t get the room they were booked because rooms weren’t clean. Pool - had way too much chlorine/ chemicals - dozen kids coughing nonstop Also had someone trying to unlock our door at 130 in the morning
2024 年 1 月入住 1 晚

4/10 很差

Joe

2024 年 1 月入住 1 晚

10/10 超赞

Arturas

满意：清洁度、员工和服务、住宿条件和设施
Nice
2024 年 1 月入住 1 晚

4/10 很差

真实旅客

满意：员工和服务
不满意：清洁度、住宿条件和设施、客房舒适度
2024 年 1 月入住 1 晚

10/10 超赞

William

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Liked the walk-in shower.
2023 年 12 月入住 1 晚

8/10 还可以

Julie

满意：清洁度、员工和服务、住宿条件和设施
2023 年 10 月入住 3 晚

6/10 一般

jeff

满意：清洁度
不满意：员工和服务
2023 年 10 月入住 3 晚

8/10 还可以

Ulf

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 10 月入住 1 晚

10/10 超赞

Denise

与家人出行
满意：清洁度、员工和服务、住宿条件和设施
This hotel was extremely clean! Great breakfast with a separate eating area with plenty of seating. Numerous choices, and snacks that you could take with for later. The staff were extremely helpful and wanted your stay to be good!
2023 年 10 月入住 1 晚

10/10 超赞

jeff

满意：清洁度、员工和服务、住宿条件和设施
2023 年 10 月入住 3 晚

4/10 很差

Tina

与家人出行
满意：清洁度、员工和服务、住宿条件和设施
不满意：客房舒适度
Disappointed
I had stayed at the Country Inn and Suites in Clive, Iowa for my son's wedding. I got the jacuzzi suite with a very comfortable king sized bed and it was wonderful. So when my daughter came home to visit, I booked us both separate jacuzzi suites here at our local Country Inn and Suites. I sleep with the TV on and she doesn't, that's why separate rooms. Check in was pleasant and the attendant was very nice. Our rooms were on separate floors which was fine. I took 1st floor she took 3rd floor. Rooms were recently renovated and comfortable, tubs and bathroom were clean. The beds were not the same as the Clive location. Super firm, not comfortable for either of us. But the deal breaker for me was the noise and partying that went on directly above me. Jumping around, sliding furniture and loud music kept me awake all night. No one could sleep thru all that. My daughter on the 3rd floor heard the partying as well in her room. Even the TV couldn't drown out the noise. Many people staying complained and eventually the offending party was kicked out according to check out staff. We tried to tough it out but ended up checking out early so we could go home and get some sleep. Considering the cost of these rooms and the high hopes I had for my local Country Inn and Suites I was really disappointed. Check out staff was nice and said she would try to get some money taken off for the inconvenience and would call later that day. It's Monday and so far no call.
2023 年 10 月入住 1 晚

10/10 超赞

Cynthia

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Family
I have stayed here for years. Conveniently located. Clean and comfortable
2023 年 10 月入住 3 晚

10/10 超赞

Richard

满意：清洁度、员工和服务、住宿条件和设施
Good staff!
2023 年 10 月入住 3 晚

10/10 超赞

jeff

满意：清洁度、员工和服务、住宿条件和设施
This place has an incredible breakfast, nice rooms and a friendly staff.
2023 年 10 月入住 3 晚

10/10 超赞

Darlene

满意：清洁度、员工和服务、住宿条件和设施
2023 年 9 月入住 1 晚

10/10 超赞

NICOLE

与家人出行
满意：清洁度、住宿条件和设施、客房舒适度
2023 年 9 月入住 1 晚

10/10 超赞

Deaneisha

满意：清洁度、员工和服务、住宿条件和设施
.
2023 年 9 月入住 1 晚

8/10 还可以

Heather

满意：清洁度、员工和服务、住宿条件和设施
2023 年 9 月入住 2 晚

10/10 超赞

Theodore

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Staff and service was awesome! The woman at the front desk (I think her name was Jackie) was super helpful and even called our room after checking in to make sure everything was in order. The property condition and facility is in pretty good shape, but the area around it needs a little work. Overall, a good experience - would recommend if staying in Waterloo, IA!

10/10 超赞

Shari，Streamwood

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Check in was easy and she was very pleasant and friendly!
2023 年 9 月入住 1 晚

6/10 一般

Marquan

2023 年 9 月入住 1 晚

8/10 还可以

sherry

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Great hotel. Clean. Nice breakfast.
Such a nice hotel and a fine breakfast. I would definitly stay here again.
2023 年 9 月入住 1 晚

10/10 超赞

Peggy

与家人出行
Hotel staff very good and friendly but property needs updating.
2023 年 9 月入住 1 晚

6/10 一般

Patricia

与家人出行
满意：服务设施，员工和服务
The room was clean and well set up. The desk staff and kitchen staff were pleasant and helpful. Breakfast was very good. Didn't use the pool. The parking lot was in pretty awful shape. Lots of potholes and bad spots we had to drive through to get to the front door. Seemed strange to only have one access point for the parking lot. The signage about where to access the driveway was poor, we went by the first time and had to drive a ways to turn around.
2023 年 8 月入住 1 晚

10/10 超赞

Stephen

2023 年 8 月入住 1 晚

10/10 超赞

Monica

团体旅客, 商务旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The rooms were nice sized and clean! It had every convenience I needed. The hotel was quiet. Breakfast was good. Nice variety of food options. Staff was extremely nice, pleasant, and helpful. I would definitely stay here again.
2023 年 8 月入住 1 晚

2/10 糟糕

真实旅客

与家人出行
不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Worse hotel stay!
No clean towels in our room. They did not have clean bedding for hideaway bed. Room had an awful smell, windows where nailed shut so unable to get fresh air. There was a hole in our floor by the air conditioner. Employees seemed like they where doing the best they could with poor upper management. Hallway floors where very dirty. Beds where become uncomfortable. Bedskirt one one bed had a chunky substance that appeared to be vomit. All of the countertops throughout room did not look wiped down. I was told housekeeping quit or got arrested our check in day so I’m not even sure our room was actually cleaned.
2023 年 8 月入住 1 晚
Customer Care 于 2023年08月21日 的回复
Thank you for posting a review. It saddens us to hear that your stay was less than satisfying due to the condition and cleanliness of the room, hallway and service you received from our staff at that time. Providing our guests with a comfortable and relaxing experience is of extreme importance to us and we are sorry if we may have missed the mark. Know that your voice has been heard and this will be forwarded to the hotel management for further improvements. We hope for another opportunity to redeem ourselves and deliver a seamless experience in the future.

8/10 还可以

James

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 8 月入住 1 晚

8/10 还可以

Rachel

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The staff were very friendly and helpful. The breakfast options were plentiful.
2023 年 7 月入住 1 晚

6/10 一般

Andrew M

2023 年 7 月入住 1 晚

10/10 超赞

Major

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 7 月入住 3 晚

8/10 还可以

Keeley

与家人及幼儿出行, 与家人出行
满意：清洁度、员工和服务、住宿条件和设施
The place was clean had a nice pool and breakfast. Our first room the air wasn’t working but they fixed that right away by moving us to a different room.
2023 年 7 月入住 2 晚