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关于小岛赌城酒店 - 滑铁卢的点评

3 out of 5
小岛赌城酒店 - 滑铁卢
777 Isle of Capri Blvd, Waterloo, IA

点评

8.2

很好

10 分 - 超赞。455 条好评，共有 1000 条点评" "
8 分 - 还可以。299 条好评，共有 1000 条点评" "
6 分 - 一般。136 条好评，共有 1000 条点评" "
4 分 - 很差。59 条好评，共有 1000 条点评" "
2 分 - 糟糕。51 条好评，共有 1000 条点评" "

8.4/10

清洁度

8.6/10

员工和服务

7.6/10

服务设施

8.4/10

住宿条件和设施

8.0/10

环保

点评

10/10 超赞

Maribeth，WATERTOWN

满意：清洁度、员工和服务、住宿条件和设施
The front desk staff was very helpful and accommodating to our room requests. Check in was quick and easy. We also enjoyed breakfast at The Brew Brothers.
2024 年 5 月入住 1 晚
Will Finn 于 2024年05月15日 的回复
Thank you for your positive feedback, Maribeth! We're glad to hear that our front desk staff was helpful and that you enjoyed breakfast at The Brew Brothers. We hope to welcome you back soon!

10/10 超赞

TJ

满意：清洁度、员工和服务、住宿条件和设施
2024 年 5 月入住 1 晚
Will Finn 于 2024年05月14日 的回复
We're overjoyed to hear you had a great experience at Isle Casino Hotel Waterloo, TJ. Thank you for choosing us!

10/10 超赞

Caitlin Nicole

满意：清洁度、员工和服务、住宿条件和设施
2024 年 5 月入住 1 晚
Will Finn 于 2024年05月14日 的回复
We deeply cherish your 5-star rating and are thrilled to hear about your positive experience at Isle Casino Hotel Waterloo, Caitlin. Thank you for choosing to stay with us!

8/10 还可以

scott

与家人出行
满意：清洁度、员工和服务、住宿条件和设施
Nice place to stay. Casino and a good restaurant with reasonable prices.
2024 年 4 月入住 4 晚
Will Finn 于 2024年05月3日 的回复
Thank you for your review, Scott! We're glad you enjoyed your stay and dining experience at Isle Casino Hotel Waterloo. We hope to see you again soon!

10/10 超赞

Carolyn，Streator

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Staff were very helpful for my friend who needed a wheelchair and everything was clean and welcoming
2024 年 4 月入住 2 晚

10/10 超赞

Kristy

满意：清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 1 晚

6/10 一般

Michael

2024 年 4 月入住 1 晚

2/10 糟糕

Gregory，big bend

2024 年 3 月入住 1 晚

8/10 还可以

Mary

满意：清洁度
不满意：住宿条件和设施
2024 年 3 月入住 1 晚
Will Finn 于 2024年04月9日 的回复
We're glad to hear you had a positive experience at Isle Casino Hotel Waterloo, Mary. If you have any feedback or suggestions for improvement, please don't hesitate to reach out to us at (877) 475-3946. Thank you for choosing to stay with us!

10/10 超赞

Sharon，St Louis

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Clean. Nice place to stay.
2024 年 3 月入住 1 晚
Will Finn 于 2024年04月9日 的回复
We appreciate your positive feedback, Sharon. Thank you for choosing Isle Casino Hotel Waterloo. If you have any concerns or suggestions, please feel free to reach out to us at (877) 475-3946.

6/10 一般

Michael

商务旅客
.
2024 年 4 月入住 1 晚

4/10 很差

Jane

与配偶出行
不满意：住宿条件和设施，服务设施
Although advertising a hot tub, it wasn't in service, which is the main reason we went there. Extremely disappointing.
2024 年 3 月入住 1 晚

6/10 一般

Gerver

2024 年 3 月入住 1 晚
Will Finn 于 2024年03月19日 的回复
We apologize for any inconvenience you may have experienced during your visit. Please feel free to contact us at (877) 475-3946 to discuss your concerns further. Thank you for your feedback.

4/10 很差

Clifton

2024 年 3 月入住 1 晚

8/10 还可以

Benjamin

2024 年 3 月入住 1 晚

8/10 还可以

Shad

满意：清洁度、员工和服务、住宿条件和设施
2024 年 2 月入住 1 晚

10/10 超赞

April

与配偶出行, 商务旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Clean. . . Looks like it just had a fresh paint job and new flooring. Check in staff was a young gentleman that was just as kind as can be!!!! Made the check in progress an absolute 11 out of 10!!!!
2024 年 2 月入住 1 晚
Will Finn 于 2024年02月26日 的回复
We are thrilled to hear about your positive experience at Isle Casino Hotel Waterloo, April! Thank you for taking the time to share your feedback. We hope to see you again soon.

10/10 超赞

Jane

满意：清洁度、员工和服务、住宿条件和设施
2024 年 2 月入住 1 晚
Will Finn 于 2024年02月26日 的回复
We appreciate your 5-star rating, Jane. If you have any concerns or feedback, please feel free to reach out to us at (877) 475-3946. Thank you for choosing Isle Casino Hotel Waterloo!

10/10 超赞

Lois

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 2 月入住 1 晚

2/10 糟糕

Jackie

不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Room was dirty, towels were crunchy and we were left with only a shampoo for the room.
2024 年 2 月入住 1 晚

6/10 一般

Jack

不满意：清洁度、员工和服务、住宿条件和设施
The suite I stayed in was outdated and not worth the money. It was loud late at night and blow dryer didn’t work. Limited food options and the vending machine wouldn’t even take my money for a water.
2024 年 2 月入住 1 晚

10/10 超赞

Michael

满意：清洁度、员工和服务、住宿条件和设施
2024 年 2 月入住 2 晚

10/10 超赞

Monica

与配偶出行
满意：清洁度、员工和服务、住宿条件和设施
No breakfast included
2024 年 2 月入住 1 晚

10/10 超赞

Emily

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
We stay here 3 to 4 times a year and are never disappointed
2024 年 2 月入住 1 晚

4/10 很差

Amber

团体旅客
不满意：清洁度、员工和服务、住宿条件和设施
Big red stains on the floor, employees at front desk left for lunch as soon as we needed help. USB ports on all of the equipment did not work. The isle use to be a great hotel to stay but seems to gone downhill in the last couple of years.
2024 年 2 月入住 1 晚

10/10 超赞

Mark

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Very nice stay
Very nice place, comfortable room. Jacuzzi tub very spacious and clean! Only downfall was shower head. Definitely needs a replacement! Hot tub and pool excellent.
2024 年 1 月入住 1 晚

10/10 超赞

Paul

满意：清洁度、员工和服务、住宿条件和设施
Nice place to vacation
2024 年 1 月入住 1 晚
Will Finn 于 2024年01月30日 的回复
We appreciate your positive feedback, Paul! We're glad to hear that you enjoyed your vacation at Isle Casino Hotel Waterloo. Thank you for choosing us, and we hope to welcome you back soon!

10/10 超赞

Diana

与家人出行, 与配偶出行
满意：清洁度、员工和服务、住宿条件和设施
Always a good time with excellent service at the Isle. Good deal as well.
2024 年 1 月入住 1 晚
Will Finn 于 2024年01月29日 的回复
Thank you for your positive feedback, Diana! We're thrilled to hear that you always have a good time at the Isle Casino Hotel Waterloo and that you appreciate our excellent service. We strive to provide a great experience for our guests, and we're glad that you found our deals to be good as well. We look forward to welcoming you back for another enjoyable visit!

10/10 超赞

Debora

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 1 月入住 1 晚

4/10 很差

Dustin

商务旅客
满意：清洁度
不满意：员工和服务、服务设施、住宿条件和设施
DO not go there for work as the WIFI is terrible and they don not care.
2024 年 1 月入住 1 晚
Will Finn 于 2024年01月29日 的回复
We apologize for any inconvenience you experienced with our WIFI during your stay, Dustin. We take your feedback seriously and will work to improve this aspect of our service. Thank you for bringing it to our attention.

2/10 糟糕

Deonta

2024 年 1 月入住 1 晚

10/10 超赞

Beverly

满意：清洁度、员工和服务、住宿条件和设施
It was very enjoyable
2024 年 1 月入住 1 晚

10/10 超赞

Jo

2024 年 1 月入住 2 晚

8/10 还可以

真实旅客

满意：清洁度、员工和服务、客房舒适度
2024 年 1 月入住 1 晚

4/10 很差

Jean-Marie

不满意：清洁度、员工和服务、住宿条件和设施
the staff was nice. Not enough handicapped parking. The room was gross and not super clean and crips how I like it. it was old and needs updated. I will never stay there again and I go to the area al lot for business.
2024 年 1 月入住 1 晚

6/10 一般

Brenda

与配偶出行
满意：清洁度、员工和服务、住宿条件和设施
The beds are horrible... like sleeping on a rock with a thin blanket on top of it. No springs. No foam. Everything else was really good, but when you only sleep about 1 hour it taints your view of everything else!!
2024 年 1 月入住 1 晚

10/10 超赞

Suada，Rochester

与家人及幼儿出行, 与家人出行, 团体旅客
满意：员工和服务、服务设施、住宿条件和设施
Clean, safe and friendly staff! Not to mention casino right there!
2023 年 12 月入住 1 晚
Will Finn 于 2024年01月3日 的回复
We're thrilled to hear that you had a positive experience at Isle Casino Hotel Waterloo, Suada! Our team takes pride in providing a clean and safe environment, and we're glad you found our staff to be friendly. Thank you for your review, and we hope to welcome you back soon!

2/10 糟糕

Matthew

满意：住宿条件和设施
不满意：员工和服务
My reservation was canceled by the hotel. Because they were over booked. Shouldn’t be able to get a room online through Expedia if they can just cancel on you
2023 年 12 月入住 1 晚
Will Finn 于 2024年01月3日 的回复
We apologize for any inconvenience caused by the cancellation of your reservation. We understand your frustration and we are actively working to improve our booking system to prevent such occurrences in the future. If you have any further questions or concerns, please feel free to reach out to us at (877) 475-3946.

10/10 超赞

Dean

满意：员工和服务、住宿条件和设施、客房舒适度
Wonderful room. One of the best casino hotel rooms I have booked.
2023 年 12 月入住 1 晚

6/10 一般

Terri

满意：员工和服务
This was fine. Unfortunately there was mold in the bathroom.
2023 年 12 月入住 1 晚

4/10 很差

Stephanie

2023 年 12 月入住 2 晚

10/10 超赞

Josh

2023 年 12 月入住 2 晚

8/10 还可以

Jason

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 11 月入住 1 晚

8/10 还可以

Doralle

2023 年 12 月入住 1 晚

8/10 还可以

Patricia

满意：员工和服务、住宿条件和设施、客房舒适度
2023 年 12 月入住 1 晚

10/10 超赞

Cayla

满意：清洁度、住宿条件和设施、客房舒适度
2023 年 12 月入住 1 晚

6/10 一般

rebecca

满意：员工和服务
不满意：住宿条件和设施
2023 年 11 月入住 1 晚
Lina Campbell 于 2023年12月12日 的回复
Thank you for your feedback, Rebecca. We appreciate you taking the time to share your thoughts.

10/10 超赞

Robert

与配偶出行, 商务旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Great experience
2023 年 11 月入住 1 晚

6/10 一般

Felix

与家人出行
limited dining options , no comp adult beverages , limited casino floor service , road construction inconvenient
2023 年 11 月入住 2 晚

10/10 超赞

Catherine

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
My only complaint is that valet parking was closed
2023 年 11 月入住 1 晚
Will Finn 于 2023年12月21日 的回复
Thank you for your feedback, Catherine. Unfortunately, due to staffing, we can no longer offer the valet parking option as an amenity. We appreciate your understanding and hope to provide you with a flawless experience on your next visit.