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关于埃尔姆伍德的点评

2.5 out of 5
埃尔姆伍德
455 Kennedy Memorial Dr, Waterville, ME

点评

8.8

超赞

10 分 - 超赞。161 条好评，共有 262 条点评" "
8 分 - 还可以。62 条好评，共有 262 条点评" "
6 分 - 一般。25 条好评，共有 262 条点评" "
4 分 - 很差。8 条好评，共有 262 条点评" "
2 分 - 糟糕。6 条好评，共有 262 条点评" "

9.4/10

清洁度

9.2/10

员工和服务

8.2/10

服务设施

9.0/10

住宿条件和设施

8.6/10

环保

点评

10/10 超赞

Lee

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Room is modern and very clean. Price for quality of room is excellent. Very comfortable king size bed. Pillows were kind of flat and not very supportive, but I always bring my own pillow when I travel.
2024 年 5 月入住 1 晚

10/10 超赞

Glenda

满意：清洁度、服务设施、住宿条件和设施
Pet friendly
2024 年 5 月入住 1 晚
The Elmwood 于 2024年05月18日 的回复
Glenda, thank you for taking the time to review your recent stay at The Elmwood! We are pleased to hear that you enjoyed your stay and we hope to see you again soon!

10/10 超赞

Wendy

满意：清洁度、员工和服务、住宿条件和设施
We stayed in the Annex, quiet, extremely clean! We will be back! Front Desk staff was awesome!!
2024 年 5 月入住 1 晚
The Elmwood 于 2024年05月4日 的回复
We are so glad you enjoyed your stay; and hope you'll join us again soon!

10/10 超赞

Mark

满意：清洁度、员工和服务、住宿条件和设施
great!
2024 年 4 月入住 4 晚
The Elmwood 于 2024年05月2日 的回复
We are so glad you enjoyed your stay; and hope you'll join us again soon!

10/10 超赞

shannon

满意：清洁度、员工和服务、住宿条件和设施
Nice rooms
2024 年 4 月入住 2 晚
The Elmwood 于 2024年04月27日 的回复
Shannon thank you for reviewing your recent stay at The Elmwood. We are glad you enjoyed our updated rooms and we hope to see you again soon!

10/10 超赞

Emerald

与家人出行, 带宠物出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Clean, modern and spacious. Located by all your shopping needs. Happy to have found a nice place where they allow dogs!
2024 年 4 月入住 1 晚
The Elmwood 于 2024年04月27日 的回复
We are so glad you enjoyed your stay; and hope you'll join us again soon!

10/10 超赞

Amelia

满意：清洁度、员工和服务、住宿条件和设施
Easy parking, convenient
2024 年 4 月入住 1 晚
The Elmwood 于 2024年04月27日 的回复
Thank you Amelia for reviewing your recent stay at The Elmwood. We are happy to hear that you were pleased with your stay. We hope to see you again soon.

10/10 超赞

Julia

满意：员工和服务，清洁度
2024 年 4 月入住 1 晚
The Elmwood 于 2024年04月27日 的回复
We are so glad you enjoyed your stay; and hope you'll join us again soon!

10/10 超赞

Alfredo

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Very friendly staff. Clean, modern, updated rooms. Comfortable bed. great place to stay!
2024 年 4 月入住 1 晚
The Elmwood 于 2024年04月19日 的回复
We are so glad you enjoyed your stay; and hope you'll join us again soon!

8/10 还可以

William

满意：清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 2 晚
The Elmwood 于 2024年04月17日 的回复
William, we are please to hear that you enjoyed your recent stay at The Elmwood hotel. We hope to see you again soon

8/10 还可以

JEFFREY A

满意：清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 1 晚
The Elmwood 于 2024年04月17日 的回复
Thank you for taking the time to review your recent stay at The Elmwood. We are glad you had a pleasant stay withe us. We hope to see you again soon

10/10 超赞

Timothy

满意：清洁度、员工和服务、住宿条件和设施
Nice renovations and nice management. Thanks!
2024 年 4 月入住 1 晚
The Elmwood 于 2024年04月14日 的回复
We are so glad you enjoyed your stay; and hope you'll join us again soon!

10/10 超赞

David

满意：清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 2 晚
The Elmwood 于 2024年04月14日 的回复
David, thank you for taking the time to review your recent stay at The Elmwood. We appreciate your feedback and hope to see you again soon

8/10 还可以

Joan

满意：清洁度、员工和服务、住宿条件和设施
The Elmwood hotel rooms have been refurbished and are beautiful. The hotel was in the path of travelers going north to see the eclipse so the staff was possibly overwhelmed. The person at checkin had a difficult time finding our reservation booked through Expedia and I was glad I printed out the reservation info. They did their best though. The main reason for writing this is that we arrived late afternoon and the temperature in the room was set to about 64 which was cold to me. The heating unit was a minisplit on the wall. But the controls for the minisplit are on the top of the unit where my 5’7” husband had to stand on the swivel desk chair to reach to turn the heat up. Poor design! Be aware that their current hours according to a sign on the office are 7 am - 7 pm.
2024 年 4 月入住 1 晚
The Elmwood 于 2024年04月10日 的回复
Thank you for staying with us at The Elmwood. We appreciate your feedback, and hope you'll join us again as we continue to make improvements that will offer our guests the best experience possible.

10/10 超赞

Robert

满意：住宿条件和设施，清洁度
2024 年 4 月入住 1 晚
The Elmwood 于 2024年04月10日 的回复
We are so glad you enjoyed your stay; and hope you'll join us again soon!

10/10 超赞

Christopher

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Dog friendly easy check in easy check out clean
2024 年 4 月入住 1 晚
The Elmwood 于 2024年04月10日 的回复
We are so glad you enjoyed your stay; and hope you'll join us again soon!

10/10 超赞

Christian

满意：清洁度、员工和服务、住宿条件和设施
Good process
2024 年 4 月入住 1 晚
The Elmwood 于 2024年04月10日 的回复
Thank you for taking the time to review your recent stay at The Elmwood. We are happy to hear your stay was enjoyable and that the process to get in was smooth. We hope to see you again soon.

10/10 超赞

Prudence

带宠物出行, 商务旅客
满意：住宿条件和设施
Parking was convenient. The room was nice 👍. Friendly staff.
2024 年 3 月入住 1 晚
The Elmwood 于 2024年04月6日 的回复
Thank you for taking the time to review your recent stay with us! We are so happy to hear that you enjoyed our hotel as well as our staff :) We hope to see you again soon!

6/10 一般

Liliana

满意：清洁度、员工和服务、住宿条件和设施
Es su Quick and access to your room
2024 年 3 月入住 1 晚
The Elmwood 于 2024年04月4日 的回复
Thank you for staying with us at The Elmwood. We appreciate your feedback, and hope you'll join us again as we continue to make improvements that will offer our guests the best experience possible

10/10 超赞

Shellie

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The owners have done a wonderful job turning a rundown motel into a clean modern facility. Everyone was very friendly and attentive. We weren't expecting breakfast so that was a nice surprise and the breakfast area was nice and comfortable. Our room was clean with nice furnishings, a fridge and microwave. No coffee maker but coffee was available all day in the lobby. Although the motel is just off the highway, it was surprisingly quiet at night. It's a short drive to downtown Waterville and Colby College, lots of shopping and restaurant options are nearby. We would definitely stay again.
2024 年 3 月入住 2 晚
The Elmwood 于 2024年03月21日 的回复
Shellie, thank you so much for taking the time to review our property! We are so glad that you highlighted specifics in your review and we greatly appreciate the honest feedback. We hope to see you again as we continue to make improvements in our persuit of the best nights stay in Waterville!

8/10 还可以

Grace

满意：清洁度、员工和服务、住宿条件和设施
We enjoyed our stay. Room was a little small. But bathroom was super renovated!! No hand soap in bathroom. But all and all, I’d stay again!
2024 年 3 月入住 1 晚
The Elmwood 于 2024年03月16日 的回复
Thank you so much Grace for taking the time to review your recent stay at the Elmwood. We appreciate your feedback and will join us again as we continue to make improvements to provide the best stay in Waterville.

10/10 超赞

Evan

与配偶出行
满意：员工和服务、服务设施、住宿条件和设施
Very nice hotel rooms. Needed away from the family for the weekend, and this hotel did not disappoint! Will choose them every time.
2024 年 3 月入住 2 晚
The Elmwood 于 2024年03月6日 的回复
Thank you Evan for reviewing your stay at The Elmwood. We are glad to hear that you enjoyed your stay! It is always a pleasure to have you here and we hope to see you again soon :)

4/10 很差

Jon

与家人出行
Just ok
The room was simple and clean. The shower was pitiful. Water pressure was nonexistent and the little bit of water was like warm at best.
2024 年 2 月入住 1 晚
The Elmwood 于 2024年02月27日 的回复
Thank you Jon for taking the time to review your recent stay at The Elmwood. We are so sorry that your stay with us was anything less than ideal. We genuinely appreciate your feedback and will be following up on the issues you have pointed out.

8/10 还可以

Jamshed

与家人出行
满意：住宿条件和设施，清洁度
The following need improvement: BREAKFAST - SKIMPY AND FRUIT NEEDS TO BE BETTER BATH & GENERAL STORAGE - INADEQUATE SHOWER - NO PRESSURE
2024 年 2 月入住 4 晚
The Elmwood 于 2024年02月27日 的回复
Thank you for staying with us at The Elmwood. We appreciate your feedback, and hope you'll join us again as we continue to make improvements that will offer our guests the best experience possible.

6/10 一般

Michael

满意：员工和服务
Didn’t like that room wasn’t carpeted
2024 年 2 月入住 2 晚
The Elmwood 于 2024年04月4日 的回复
Michael thank you for taking the time to review your recent stay with us. We appreciate you pointing out that we have no carpets and are very sorry to hear that it was a dislike for you. We hope to see you again as we continue to make improvements to provide the best night stay possible.

10/10 超赞

Rob

2024 年 2 月入住 2 晚
The Elmwood 于 2024年02月27日 的回复
Thank you for for taking the time to review your recent stay at The Elmwood. We are so glad you enjoyed your stay; and hope you'll join us again soon!

4/10 很差

Bradley

与家人及幼儿出行
满意：员工和服务，清洁度
不满意：住宿条件和设施，服务设施
The first room that I occupied didn't have heat The second didn't have water pressure. The staff was very accommodating but the rooms were definitely not as expected.
2024 年 2 月入住 3 晚
The Elmwood 于 2024年02月24日 的回复
Thank you Bradley for taking the time to review your recent stay at The Elmwood. We are so sorry that your stay with us was anything less than ideal. We genuinely appreciate your feedback and will take this opportunity to address those issues and make improvements moving forward.

6/10 一般

Pauline

满意：清洁度
不满意：住宿条件和设施
2024 年 2 月入住 1 晚
The Elmwood 于 2024年02月25日 的回复
Thank you for staying with us at The Elmwood. We appreciate your feedback, and hope you'll join us again as we continue to make improvements that will offer our guests the best experience possible.

10/10 超赞

William

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Very nice newly renovated motel. Staff was friendly and checkin was smooth.
2024 年 2 月入住 1 晚
The Elmwood 于 2024年02月23日 的回复
Thank you William for taking the time to review your recent stay at The Elmwood. We are pleased to hear that your stay was enjoyable. We hope to see you again soon!

10/10 超赞

Ben

满意：清洁度、员工和服务、住宿条件和设施
2024 年 2 月入住 1 晚
The Elmwood 于 2024年02月23日 的回复
Thank you for taking the time to review your recent stay at The Elmwood. We are please that you enjoyed your stay and hope to see you again soon!

10/10 超赞

Andres

满意：清洁度、员工和服务、住宿条件和设施
Close to fast food, shopping, Colby College, and the highway.
2024 年 2 月入住 5 晚
The Elmwood 于 2024年02月23日 的回复
We are so glad you enjoyed your stay; and hope you'll join us again soon!

4/10 很差

David

满意：员工和服务
不满意：客房舒适度
The stay
It was cheap. The privacy isn't very good. The curtains wouldn't close 100%. The room wouldn't heat unless I did something fancy with the curtains. It took awhile for the room to warm up. It was a very basic room. The bathroom seemed clean.
2024 年 2 月入住 1 晚
The Elmwood 于 2024年02月21日 的回复
Thank you David for taking the time to review The Elmwood. We are so sorry that your stay with us was anything less than ideal. We genuinely appreciate your feedback and will take this opportunity to learn and improve based on the things you have pointed out.

10/10 超赞

Cassandra

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Easy
Close to shopping and dinning. Close to 95 for easy on and off the highway. Plenty of parking.
2024 年 2 月入住 1 晚
The Elmwood 于 2024年02月21日 的回复
Thank you Cassandra for taking the time to review your recent stay here at The Elmwood. We are very glad to hear that your stay was enjoyable and we hope to see you again soon!

6/10 一般

Timothy

满意：员工和服务，清洁度
不满意：客房舒适度
The bathroom is an ice box . Brrrrr
2024 年 2 月入住 2 晚
The Elmwood 于 2024年02月21日 的回复
Thank you for staying with us at The Elmwood. We appreciate your feedback, and hope you'll join us again as we continue to make improvements that will offer our guests the best experience possible.

10/10 超赞

Amie，Greenwich

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Convenient. Right off the highway.
2024 年 2 月入住 1 晚
The Elmwood 于 2024年02月15日 的回复
Hey Amie, thank you for taking the time to review our property. We are happy to hear that you enjoyed your stay with us. We hope to see you again soon!

10/10 超赞

Paul

2024 年 2 月入住 1 晚
The Elmwood 于 2024年03月21日 的回复
We are so glad you enjoyed your stay; and hope you'll join us again soon!

10/10 超赞

Kaitlyn

满意：住宿条件和设施，服务设施
2024 年 1 月入住 1 晚
The Elmwood 于 2024年01月17日 的回复
Kaitlyn, thank you for taking the time to review The Elmwood. We are glad to hear that everything was good with our recent stay. We hope to see you again soon.

10/10 超赞

Shawn

满意：清洁度、员工和服务、住宿条件和设施
Being on a budget I wasn’t expecting much… I knew the building was under new ownership and work had been done. I walked into the lobby… very welcoming but ok. What about the rooms. I have had 2 rooms and both outstanding. Very neat and clean.. up to date everything. Is absolutely recommend to anyone
2024 年 1 月入住 4 晚
The Elmwood 于 2024年01月17日 的回复
Thank you Shawn for taking the time to review our property. We are so glad to hear that you enjoyed the updates we have made and that your stay was enjoyable for all. We are committed to providing the best hotel stay in Waterville and hope to see you again real soon!

10/10 超赞

Alicia

与配偶出行
满意：住宿条件和设施，员工和服务
Bed was too firm. Check in personal and assistance with e mails was so very helpful and friendly. Bed was just too firm. Room was clean and efficient
2024 年 1 月入住 1 晚
The Elmwood 于 2024年01月17日 的回复
Thank you for staying with us at The Elmwood. We appreciate your feedback, and hope you'll join us again as we continue to make improvements that will offer our guests the best experience possible.

6/10 一般

真实旅客

满意：住宿条件和设施，清洁度
Elmwood
Would stay again.
2024 年 1 月入住 2 晚
The Elmwood 于 2024年01月17日 的回复
Thank you for taking the time to review our property. We hope to see you again in the future!

8/10 还可以

Paul

商务旅客
满意：清洁度、员工和服务、住宿条件和设施
2024 年 1 月入住 2 晚
The Elmwood 于 2024年01月13日 的回复
Thank you for taking the time to review our property. We are glad you had a good experience with us. We hope to see you in the future as we continue to make improvements.

8/10 还可以

Roger，Guilford

商务旅客
Clean and new rooms but very cold floor
2024 年 1 月入住 1 晚
The Elmwood 于 2024年01月17日 的回复
Thank you Roger for taking the time to submit your feedback regarding your recent stay. We appreciate the honesty and we will continue to work toward providing the best stay in Waterville. We hope to see you again in the future!

10/10 超赞

Lionel

商务旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The rooms are new and up to date very comfortable
2024 年 1 月入住 1 晚
The Elmwood 于 2024年01月17日 的回复
Thank you Lionel for taking the time to review our property. We are glad to hear that you enjoyed your stay. We hope to see you again in the future!

8/10 还可以

Trudy

2024 年 1 月入住 1 晚
The Elmwood 于 2024年01月13日 的回复
Thank you for staying with us at The Elmwood. We appreciate your feedback, and hope you'll join us again as we continue to make improvements that will offer our guests the best experience possible.

8/10 还可以

Kirsty

商务旅客
满意：清洁度、员工和服务、住宿条件和设施
Love the upgrades inside, the drop ceiling tarnishes the entire feeling, however.
2023 年 12 月入住 2 晚
The Elmwood 于 2024年01月6日 的回复
Thank you for staying with us at The Elmwood. We appreciate your feedback, and hope you'll join us again as we continue to make improvements that will offer our guests the best experience possible.

10/10 超赞

Victoria

带宠物出行, 与配偶出行
满意：服务设施
Very convenient area but a little noisy
2023 年 12 月入住 1 晚

10/10 超赞

Rhonda

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Cozy haven during a power outage. Was very thankful to get a clean, warm room.
2023 年 12 月入住 1 晚

2/10 糟糕

Mitch

The place was shut down with no representatives present. Only a sign that said “no power :(“ in the window
2023 年 12 月入住 1 晚

10/10 超赞

Michael

商务旅客
满意：员工和服务、服务设施、住宿条件和设施
Room is updated, clean, and comfortable.
2023 年 12 月入住 1 晚

8/10 还可以

Jethro

2023 年 12 月入住 1 晚