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关于沃森维尔德智选假日套房酒店 - IHG 旗下酒店的点评

2.5 out of 5
沃森维尔德智选假日套房酒店 - IHG 旗下酒店
1855 Main St, Watsonville, CA

点评

8.6

超赞

10 分 - 超赞。436 条好评，共有 868 条点评" "
8 分 - 还可以。277 条好评，共有 868 条点评" "
6 分 - 一般。93 条好评，共有 868 条点评" "
4 分 - 很差。34 条好评，共有 868 条点评" "
2 分 - 糟糕。28 条好评，共有 868 条点评" "

9.0/10

清洁度

8.8/10

员工和服务

8.4/10

服务设施

8.8/10

住宿条件和设施

8.8/10

环保

点评

8/10 还可以

Cindy

2022 年 7 月入住 1 晚

6/10 一般

真实旅客

10/10 超赞

Christopher

与家人及幼儿出行, 与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Our stay was excellent, my Grandchildren enjoyed the pool. The room was clean and quiet and the complimentary breakfast was good. My only gripe was the Ice Machine being out of order or out of Ice they only have one machine for the whole hotel. But otherwise a great stay near many shops and restaurants and highway one.
2024 年 5 月入住 1 晚

10/10 超赞

Bri

满意：清洁度、员工和服务、住宿条件和设施
Great service and safe area
2024 年 5 月入住 1 晚

10/10 超赞

Armand

2024 年 4 月入住 1 晚

8/10 还可以

Bonnie

满意：员工和服务，清洁度
No hot water in the bathroom sink. Told the front desk clerk who just said some of the pumps don't work. Bathtub floor was dangerously slick. Mentioned it to the desk clerk & was given a terry cloth mat to place in the tub. Had to go a store to buy our own tub mat just to be safe. No major channels on t.v. (abc, nbc cbs)
2024 年 4 月入住 2 晚

10/10 超赞

Devinder，Waterloo

满意：清洁度、员工和服务、住宿条件和设施
Great property for a short stay!! Area around may be not the best for walking around at night as it is in a commercial sort of zone but has things close by!
2024 年 4 月入住 1 晚

10/10 超赞

Pamela，Roseburg

与配偶出行
满意：清洁度、员工和服务、住宿条件和设施
This is a nice and convenient location Across the street is shopping and restaurants It’s a pretty peaceful location
2024 年 3 月入住 2 晚

10/10 超赞

Rebekah

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Great
2024 年 3 月入住 1 晚

10/10 超赞

Jamir

2024 年 2 月入住 3 晚

6/10 一般

brent，novato

商务旅客
满意：清洁度、服务设施、住宿条件和设施
Great location but staff was not accommodating for early check in had to wait till 4pm. Doesn’t work for me !
2024 年 3 月入住 1 晚

10/10 超赞

Chris

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Nice room!
2024 年 3 月入住 1 晚

6/10 一般

James

满意：员工和服务
Rooms have paper thin walls and you can hear people walking by. Staff was friendly and helpful. Morning breakfast was a hit with the kids
2023 年 12 月入住 1 晚

10/10 超赞

Diane

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Very clean room. All amenities provided and in good working order. Windows open to pleasant breeze. Friendly staff. Highly recommend.
2024 年 2 月入住 1 晚

2/10 糟糕

Antonio

2024 年 2 月入住 2 晚

2/10 糟糕

真实旅客

与家人出行
满意：清洁度
不满意：员工和服务
2024 年 2 月入住 1 晚
Hixwat 于 2024年02月8日 的回复
Hello we apologize that we did not meet your expectations. During this time the hotel has experienced high occupancy as well as power outages due to the recent storms. We hope we can prove this stay was an exception.

10/10 超赞

Eduardo

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 1 月入住 6 晚
HIXWAT 于 2024年01月29日 的回复
Thank you for your time to share your experience. We hope that you will consider staying with us again in the future. We appreciate and value your feedback as well as your business.

8/10 还可以

Valerie

与家人出行
满意：清洁度、员工和服务、服务设施
不满意：住宿条件和设施
Sherri was fabulous! She checked us in, very friendly and kind and helpful with suggestions. The first room we got unfortunately had an issue around 9pm. The shower flooded our front door area and the phone didn’t work. I went down to let Sherri know and she didn’t hesitate in getting us moved over and even gave me extra points on my IHG credits for the hassle. Amazing service! Overall comfy beds, pillows were great, very quiet hotel. Breakfast was excellent each day! Parking isn’t too bad except it could be a problem if they book all rooms. Overall 8/10 as the property itself needs some maintenance you can tell (our second room the toilet ran every 10 minutes or so, but we got used to it)
2024 年 1 月入住 3 晚
HIXWAT 于 2024年01月29日 的回复
Thank you so very much for your kind review. We are so grateful to have Sheri on staff. We appreciate your time to complete a review regarding your experience. On behalf of the entire staff we thank you.

10/10 超赞

Stephanie

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 1 月入住 1 晚
HIXWAT 于 2024年01月29日 的回复
Thank you for your kind review. We hope to serve you in the near future. On behalf of the entire staff we thank you.

10/10 超赞

Sergio

满意：清洁度、员工和服务、住宿条件和设施
Hixwat 于 2024年02月8日 的回复
Thank you for your kind review! We hope you will choose to stay with us on a future visit.

10/10 超赞

Jorie

2023 年 11 月入住 1 晚

8/10 还可以

Alan

满意：清洁度、员工和服务、住宿条件和设施
Was very nice
2023 年 11 月入住 1 晚

10/10 超赞

Mike

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Great stay at this hotel. My gf and I love it here.
2023 年 11 月入住 1 晚

10/10 超赞

Renabeth

2023 年 11 月入住 1 晚

10/10 超赞

Jasmine

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Very nice and clean. Good service. Good breakfast. Great value, convenient and comfortable
2023 年 10 月入住 1 晚

10/10 超赞

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 10 月入住 1 晚

10/10 超赞

Melissa

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 10 月入住 1 晚

10/10 超赞

Michael

商务旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Clean room friendly staff
2023 年 10 月入住 1 晚

8/10 还可以

真实旅客

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Hotel was nice but....
Our ice chest and food were stolen from our truck. If they know they have a problem then they need night security.
2023 年 9 月入住 1 晚

10/10 超赞

真实旅客

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 9 月入住 2 晚

10/10 超赞

Leslie

满意：清洁度、员工和服务、住宿条件和设施
2023 年 9 月入住 1 晚

8/10 还可以

Victor M

2023 年 8 月入住 1 晚

6/10 一般

Timothy

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Business stay
Hotel was nice. Clean and comfortable. Finished of hotel have been updated. But power went out in hotel at night while other buildings and street lights remained on. All room doors opened as the electronic locked unlocked. This made it difficult to get ready early in the morning.
2023 年 8 月入住 2 晚

10/10 超赞

Luda，Roseville

满意：住宿条件和设施，服务设施
Pleasant lady at check in
2023 年 8 月入住 1 晚

4/10 很差

Robert

与家人及幼儿出行
You can hear everything from one room to the next. We were on the 2nd floor, could hear everyone walking around on the 3rd floor (all night long). Also could hear the over crowd of people at the pool till midnight.
2023 年 8 月入住 3 晚

10/10 超赞

Diocelina

满意：清洁度、员工和服务、住宿条件和设施
2023 年 8 月入住 1 晚

8/10 还可以

Blair

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 7 月入住 2 晚

10/10 超赞

Jesús

满意：清洁度、员工和服务、住宿条件和设施
2023 年 5 月入住 1 晚

8/10 还可以

Laura

2023 年 7 月入住 1 晚

10/10 超赞

Fabiola

与家人及幼儿出行
满意：员工和服务，清洁度
Really nice place to stay highly recommend it
2023 年 7 月入住 1 晚

2/10 糟糕

Alice

商务旅客
不满意：住宿条件和设施，员工和服务
Look elsewhere - not recommended
From the minute we parked I was concerned with the safety of this location. Signs in the parking lot warned about locking my car and securing my valuables. Then I walked in and the front desk was "protected" by see through plexiglass type material. When asked the clerk said it was to protect the night desk clerks (and not from COVID.) When I asked about the parking lot sign and how safe this location was, the clerk advised that the local police usually did a drive through each night. I also asked about the $150 security deposit at check in as it was higher than I was used to. It was explained that the owners had just completed a multi-million dollar upgrade to the hotel and guests were stealing things in the room like the special desk lamp. Thus the need for a higher deposit. Then she proceeded to argue with me on a statement she made about Watsonville being the strawberry capital of the world. As I am from Florida and the local chamber of commerce publicizes that Plant City is the strawberry capital I mentioned that. She became very protective and said that's not possible. All around very poor customer service in my opinion. Then at breakfast, we were surrounded by what appeared to be construction workers or linemen that had stayed at this hotel - no families or other couples. Made me very uncomfortable. I question the safety of this hotel and would not recommend it; especially not for families for older couples.
2023 年 7 月入住 1 晚
HIXWAT 于 2023年07月11日 的回复
Hello, Thank you for your review. The signs are posted as a precautionary measure as guest safety is a priority. We have had our plexi galass up since covid and have opted to leave it up for both guests concerns with Covid as well as to social distance our staff as again safety is a priority. A security deposit is common at hotel properties. Watsonville hosts an annual Strberry festival & Watsonville is known for its popular crop. I highly apologize you felt our agent was aggressive as this was not her intent, more to inform guests of the crop. Lastly we can not discriminate who our paying guests are. I am sorry that other guests made you feel uneasy, however we can not discriminate. Thank you again. We hope that you have safe travels in the future & will consider staying with us again.

2/10 糟糕

Gabriela

与家人出行
不满意：员工和服务
The check in employee had horrible customer service
2023 年 7 月入住 1 晚
HIXWAT 于 2023年07月11日 的回复
Hello we have shared your feedback with our front line team members as an effort to improve our services. We apologize we did not meet your expectations. It is our hope that you will consider staying with us on your next visit to the central coast.

8/10 还可以

ida

团体旅客
满意：清洁度、员工和服务、住宿条件和设施
The rooms where clean, however the our beds where not done on a daily basis.
2023 年 6 月入住 4 晚
HIXWAT 于 2023年07月11日 的回复
Hello thank your for your kind review. We apologize the beds were not made up as this may have been an oversight by our hard working housekeeping team We have shared your feedback with our team.Thank you!

10/10 超赞

Mark

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Watsonville get-a-way
The hotel/room were nice and comfortable. I did find some long hair in the bathtub and found the pool too cold to use. Breakfast selection was good and the coffee very good!
2023 年 6 月入住 1 晚

8/10 还可以

Maribel

2023 年 6 月入住 1 晚

10/10 超赞

Rick

与配偶出行
满意：清洁度、员工和服务、住宿条件和设施
Great Clean Hotel
2023 年 6 月入住 1 晚
HIXWAT 于 2023年07月11日 的回复
Thank you so very much for your kind feedback. On behalf of the staff we thank you. We pride ourselves in providing a quality stay for all guests.

10/10 超赞

Christine

与家人出行
满意：清洁度、员工和服务、住宿条件和设施
Everything worked out beautifully. Wish you hadn't taken out the hot tub. Wish there was more fruit selection at breakfast, especially local
2023 年 6 月入住 2 晚
HIXWAT 于 2023年07月11日 的回复
Hello thank your for your kind review. We are pleased to hear you enjoyed your overall stay. Our brand guideline's only permit hard skinned fruit due to easily being bruised. We hope that you will choose to stay with us on your next visit.

10/10 超赞

Adella

与家人出行
满意：住宿条件和设施，清洁度
Awesome staff and breakfast! So welcoming and a great place to stay :)
2023 年 5 月入住 4 晚
HIXWAT 于 2023年07月11日 的回复
Thank you! We are pleased to hear that you found our staff to be very welcoming. Our breakfast is a family favorite! It is a great way to start the day off with a hot breakfast. On behalf of the staff we thank you again & hope to serve you in the future.

10/10 超赞

Joseph

与家人出行
满意：清洁度、员工和服务、住宿条件和设施
Drop off neeeds more parking
2023 年 5 月入住 1 晚
HIXWAT 于 2023年07月11日 的回复
Hello thank you for your review. Unfortunately due to the wildlife sanctuary in the back of the hotel we are unable to add more space. Thank you for your business & the time to complete a review.

10/10 超赞

Jennifer

与家人出行
满意：清洁度、员工和服务、住宿条件和设施
Very clean and updated. Rooms were bright, clean and great bedding.
2023 年 5 月入住 1 晚
HIXWAT 于 2023年07月11日 的回复
We are very pleased to hear that you enjoyed our bedding as well as our renovated rooms! We hope to serve you in the future.