Guildford Watts Chapel Hotels

"The spa area was great and fantastic and the staff was very helpfull but the hotel staff was not as friendly even when it was not busy. The ice machine on the 3rd floor was not working and when I asked for ice at the bar I was told that ice machine was broken for a long time."

"I was visiting family and this hotel was only 5 minutes away from the village they lived in. It was nice and quiet and i would say is more for people passing through. Not really for families with small children, however ideal for when on the road with a lot of travel to do as a pit stop Staff friendly and hotel clean."

"Room is spacious and clean. Classic hotel wooden warm layout different from modern cold metallic one. "

"Hotel is quite good. Like most hotels in England it’s a bit soulless. But it’s fine. Watch the parking situation - although I checked with a staff member about parking charge (and being reassured I was ok) I got £120 fine. Staff thee sorted it for me ok, but because I was in hire car aero car are looking for £50 off me. "

"Before I arrived, I had a phone call regarding some questions and had a lovely conversation with the staff. I was then welcomed in and shown to the desk and then the room. The room was spotless and very comfortable and worth the money. I did not have breakfast or dinner whilst I was there. However, it did look and smell lovely. Overall, I was very happy with the experience provided, and I have already recommended the hotel to others."

"I stayed here for 4 nights in April 2026. The double room i had needed a proper clean. The shower had a lot of scum build up around the edges. The towels smell foisty like they've not been washed hot enough (need to be 60 degrees to kill bacteria). I had to go buy my own towel as the second set of towels I got smelled the same which is not good. The double bed for me as a 6ft2 person was too small and had to sleep diagonal to fit due to the wooden frame (divan beds are better for hotels due to this issue for taller guests). The heating turned off at around 7pm and came back on at 6am. The first night I woke up freezing. There was no way to turn the heating on as its central. I had to go out and buy an electric heater for the other nights. The duvet and pillows could do with changing as they are old and duvet is too thin. I will say the bed sheets were clean though. There was black mould on parts of the ceiling and a hole in the door. The door handle was also loose. This place could be better if they paid attention to some of the details and please at a minimum wash the towels better! Ideally get new ones as these coloured ones looked very dated. I think this place used to be well looked after but its been run down a bit which is a shame."

"Great location, Beautiful property, comfy and spacious rooms and best of all, a team that are welcoming, super helpful and make the stay thoroughly enjoyable."

"Lovely room, amazing shower"

"Clean room, very friendly and helpful staff, great location "