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"Great location and staff"

"Lovely experience "

"Good and cleaning staff "

"Great stay whilst visiting a show at the NEC, room was spacious and bed so comfy. Staff could not have been more friendly (but still professional) and so helpful. The breakfast basket room service is a lovely idea and we enjoyed. Just a 5 min walk to the station, will definitely stay here again for future show visits"

"Lovely room, warm, clean and comfortable. Welcoming and helpful staff throughout from arriving at reception, service in the bar, restaurant and breakfast area, and the leisure centre and cleaning staff."

"Excellent stay as always - friendly welcoming staff from check in to check out - a perfect stay - thank you. "

"Excellent! Friendly, welcoming staff. Clean, quiet room. Great breakfast - plenty of choice and tasty. Excellent value for money! "

"Just what we would expect for a 4* hotel, clean, well decorated, friendly staff. The breakfast was good, but not amazing. The swimming pool and spa facilities were great, the gym was very well equipped. We had a lovely surprise when we came back to our room on the second day; it was my daughter’s birthday so I had brought decorations with me and the maid had made a 3 x story cake made out of towels, ribbons, flowers and pom poms. It was very special and so thoughtful. Thank you very much. "

"Lovely comfortable bed. Super clean and well maintained room. Richard the manager took great care of us all - fantastic customer service. Only negative is the lifts - not enough lifts for such a big hotel. "