New York Weill Cornell Trauma Center Hotels

"The staff did not go above and beyond and were sometimes rude. We also forgot a pair of headphones, and no one was willing to help us or even pick up the phone to assist in getting them back. Service was slow, and the hotel looks much better in photos than it does in reality. Overall, it felt like the staff didn’t want to be there."

"I had no problems here best treatment would come back here or stay with them anytime service was above normal and excellent very welcoming to all. "

"very bad service, treated us extremely bad when we first got there, told us expedia should’ve paid the extra 35 dollars a day but they didn’t so now we have to, one of the workers, an asian lady, refused to give us a room & said we’d have to wait until 3pm."

"The check in was fast and the staff was friendly and welcoming. Our room was dirty. The floor dirty. Bed sheets dirty. My husband called front desk twice and noone came to clean the room. He went downstairs to speak to the front desk and the supervisor was there and heard is complaint and immediately changed our room. The second room was clean. But we will never stay here the wait to get on the elevators are crazy long. You better off taking the stairs and the dining room for breakfast very crowded. "

"Staff was fantastic. Friendly, helpful, and professional. "

"Good"

"It’s the perfect place to stay. It’s right in the heart of the city and 2 blocks from Rockefeller. It’s very easy to see Broadway shows and the typical tourist attractions. The staff and concierge are wonderful and knowledgeable! We stayed for my mom’s birthday and they sent up complimentary macaroons and a birthday card! 10/10 recommend!"

"Very expensive $100 a day deposit that was not disclosed beforehand. The lady who checked us in was extremely rude. There was no fitted sheet on the bed, no bags in the trash cans and also no microwave. For the price we paid I expected better "

"Clean room,"