Well Island

Well why the front desk staff was nice when we first came and greeted us the pool was not available. The breakfast wasn't the best. The bacon was a little burnt and crumpled. The eggs were watery and the pancake maker was stuck on warming. The juice machine was out of order. Our room could use better cleaning the bathroom smell really bad like a plumbing issue. The shower did not work. The tub drain has some damage to it you can see where they tried to fix and cover it. There was a burnt spot in the rug beside one of the beds that look like someone must have smoked in there and it's a no smoking hotel I believe. The pull-out bed is very uncomfortable. The mattress is so thin for anybody to sleep on even a child. It has sharp pieces sticking out that can cut you. My kids got cut multiple times. I did have an issue with checking out late I'm a member but since I did it through third party one person told me it was okay then when it came time for check out the other person was like no but they ended up letting me check out at 1:00. When it was time to leave it wasn't anyone at the front desk so I just left my keys and as I was headed to the door someone came out. I just told her we were checking out and I just kept going and told her my name from across the hallway. I love the Holiday inn I just don't like this one so I will just pick another one.

The property was updated, very clean and smelled good upon arrival. Rooms were clean, beds are a bit firm, but the rooms were mostly updated with newer decor. I love that our room had a peek-a-boo view of the lake behind it. The only complaint we had was that we asked for a room “refresh” (not a full clean) while we went out for the day and when we came back, the rooms had not been refreshed at all. No trashes emptied or towels given, so I had to empty our trashes since there’s no maid on duty during evenings. (We asked twice for this service before leaving for the day- so not sure how it was missed). Also, there were only 2 (non matching) forks in the kitchen, one of the bowls in the cabinet had not been washed and there was no creamer for the coffee. Also, we had to request a skillet (there wasn’t one in the room). Since there was no maid or house host on duty, the receptionist had to locate one for us. She found one after about a 30 minute wait. She was very helpful though. After requesting anything, we were met with prompt service and staff were very friendly. Rooms and hotel were very quaint. I wanted to do a quick load of laundry and there was no detergent to buy. This hotel can be excellent if they stay stocked with the right amenities for each room and have a house host or maid on shift 24 hours just in case guests need something. I would stay here again. It’d also be great if they had food room service and more tv channels.

Very clean place, staff was awesome, breakfast was awesome and the casino very good.