隔音、熨斗/熨衣板、免费 WiFi、床单

关于阿斯特里亚公寓酒店的点评

4 out of 5
阿斯特里亚公寓酒店
156 Willis Street, Te Aro, Wellington

点评

8.8

超赞

10 分 - 超赞。729 条好评,共有 1550 条点评" "
8 分 - 还可以。683 条好评,共有 1550 条点评" "
6 分 - 一般。109 条好评,共有 1550 条点评" "
4 分 - 很差。19 条好评,共有 1550 条点评" "
2 分 - 糟糕。10 条好评,共有 1550 条点评" "

9.0/10

清洁度

8.6/10

员工和服务

8.6/10

服务设施

8.2/10

住宿条件和设施

8.6/10

环保

点评

8/10 还可以

WAI KEUNG

与配偶出行
满意:清洁度、服务设施、住宿条件和设施
Everything is good at this apartment hotel.
Akarshit 于 2023年12月3日 的回复
Thank you for taking the time to share your positive feedback with us! We're thrilled to hear that everything met your expectations during your stay at our apartment hotel. Our team works hard to provide a comfortable and enjoyable experience for our guests, and it's always rewarding to receive such positive comments. Thank you for choosing us, and we hope to have the pleasure of hosting you again soon.

8/10 还可以

Ching-Sung

团体旅客
满意:客房舒适度,住宿条件和设施
房間大小剛好,地點好,有洗衣烘乾,有廚房
2019 年 12 月入住 1 晚
T 于 2020年02月17日 的回复
Dear Guest, Thanks for staying with us. We appreciate your feedback. Warm regards, Tamara

6/10 一般

Ching-Sung

团体旅客
地點還不錯有洗衣烘乾非常好但熱水好像不夠用
2019 年 12 月入住 1 晚
T 于 2020年02月17日 的回复
Dear Guest, Thanks for staying with us. We appreciate your feedback. Warm regards, Tamara

10/10 超赞

真实旅客

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2019 年 10 月入住 3 晚
T 于 2019年10月21日 的回复
Dear Guest, Thanks for staying with us. We appreciate the excellent rating. Kind regards, Tamara

6/10 一般

Jackie

与家人出行
满意:清洁度
不满意:员工和服务
The location is good to access the CBD, Hhiwever, the reception staff was not helpful for parrking facilities.
2019 年 3 月入住 1 晚
Astelia Apartment Hotel 于 2019年05月11日 的回复
Dear Guest, Thank you for taking the time to share your experience with the hotel. We're sorry to hear you felt as though our staff do not live up to standards. It seems we have fallen short on this occasion, we hope you give us another chance to experience our usual high standards. Kind regards, Jaya

10/10 超赞

真实旅客

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2019 年 2 月入住 2 晚
Astelia Apartment Hotel 于 2019年02月20日 的回复
Dear Guest, It was great to have you stay with us. We hope to welcome you back soon. Warm regards, Jaya

8/10 还可以

真实旅客

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2018 年 7 月入住 2 晚
Astelia Apartment Hotel 于 2018年07月25日 的回复
Dear Guest, Thank you for your feedback. We are pleased you enjoyed your stay in general. It was great to have you stay with us. We hope to welcome you back soon. Regards Jaya

8/10 还可以

真实旅客

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2017 年 10 月入住 1 晚

8/10 还可以

真实旅客

满意:清洁度、住宿条件和设施、客房舒适度
Ok
Good, very convienence, heart of city. Easy shopping and go around on food. There is clean and enough facilities.
comfortable, Clean

8/10 还可以

YIN LING

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度

8/10 还可以

Janet

与配偶出行
满意:住宿条件和设施,清洁度
The staff were very helpful. The place was small but adequate for our short stay. The combination washer dryer took forever to both wash and dry the clothes, which was very inconvenient. Well located to walk to most attractions in Wellington.
2024 年 2 月入住 1 晚
Josie 于 2024年04月14日 的回复
Kia Ora Janet,Thank you for taking the time to share your experience with us. We're happy to hear you enjoyed your stay and made the most of our central location. We also appreciate your kind words about our staff!We look forward to welcoming you back again soon.

8/10 还可以

Peter

与配偶出行
满意:住宿条件和设施,清洁度
Great central location - handy to get around. No reception service available on the weekend - tried calling and just went to voicemail.
2024 年 3 月入住 2 晚
Lucy C 于 2024年04月9日 的回复
Kia Ora Peter,Thank you for taking the time to write about your experience with us. We are very happy to hear we were able to provide you with a comfortable and convenient stay in central Wellington. We are sorry to hear that your call was not reaching us over the weekend. We hope your time in the capital was enjoyable, and not dampened because of this. Warmest regards,The Customer Service Team

10/10 超赞

Christine

2024 年 3 月入住 2 晚

10/10 超赞

Alnoor

与家人出行
满意:清洁度、服务设施、住宿条件和设施
Parking could be better especially when the reception is closed
2024 年 4 月入住 4 晚
Lucy C 于 2024年04月9日 的回复
Kia Ora Alnoor,Thank for you taking the time to share your feedback and we are pleased your overall stay went well. We are sorry to hear though that the parking caused an issue for you during your stay. It was great to have you stay with us. We look forward to welcoming you back to the Astelia Apartment Hotel soon. Warmest regards,The Customer Service Team

10/10 超赞

Maddison

与配偶出行
满意:清洁度、服务设施、住宿条件和设施
Was easy to check in and check out. Let us check in early. Bathroom was small but perfect Awesome products all eco friendly and had a dishwasher n microwave
2024 年 3 月入住 2 晚
Hailey 于 2024年04月1日 的回复
Kia Ora Maddison,Thank you for taking the time to share your experience with us. We're glad to hear you enjoyed the eco-friendly products provided for the room, and that you liked the facilities in the room. It was a pleasure to have you stay with us.We look forward to welcoming you back soon!Ngā mihi, Hailey Customer Service Team

6/10 一般

TIM YEN

与配偶出行
满意:清洁度、服务设施、住宿条件和设施
Personnel réactif et très gentil. Hôtel vraiment très bien situé et tout peut se faire à pieds. Seul bémol, le matelas trop mou pour nous
2024 年 2 月入住 4 晚
Hailey 于 2024年04月1日 的回复
Kia Ora,Thank you for sharing your experience with us. We're pleased to hear you made good use of the central location of our accommodation. Thank you for your kind words about our staff, I look forward to sharing this with them.We hope to see you again in the future!Ngā mihi, Hailey Customer Service Team

8/10 还可以

Erin

与配偶出行
满意:服务设施,清洁度
Great service from check in staff
2024 年 3 月入住 1 晚
Hailey 于 2024年04月1日 的回复
Kia Ora Erin,Thank you for taking the time to share your experience with us. We appreciate such kind comments about our reception staff, I look forward to sharing this with them. It was a pleasure to have you stay with us.We hope to see you again soon!Ngā mihi, Hailey Customer Service Team

8/10 还可以

Margaret

与配偶出行
满意:清洁度、服务设施、住宿条件和设施
Astelia is in a great location and is clean and the studios are compact with everything you need. If you have a car, parking may be an issue as the parking garage across the street has very narrow spaces so no good for bigger cars. The only issue with the studio is that we had one of the access rooms and although that is usually okay (we didn’t book access) the shower is only suitable for someone in a wheelchair. The shower bar could not be raised and I had to bend over ( or sit on the seat) to wash my hair.
2024 年 2 月入住 1 晚
Hailey 于 2024年04月1日 的回复
Kia Ora Margaret,Thank you for taking the time to share your experience with us at Astelia Apartment Hotel. We're pleased to hear you enjoyed the central location of our accommodation, as well as the amenities provided in the room We will certainly take your feedback into consideration during our next facilities refurb.We hope to see you again soon!Ngā mihi, Hailey Customer Service Team

10/10 超赞

Bianca

与家人及幼儿出行
Amazing apartment hotel with amazing amenities and great service Would always book again
2024 年 2 月入住 1 晚
Lucy H 于 2024年02月25日 的回复
Kia Ora Bianca,Thank you for leaving a review for your recent stay at Astelia. We're so glad that you enjoyed your stay with us, and that you loved the amenities provided in your room. We look forward to welcoming you back to Astelia again soon!Ngā mihi, Lucy H, Customer Service Team

10/10 超赞

Jacquelynn

满意:清洁度、服务设施、住宿条件和设施
I enjoyed my stay at Astelia. The apartment was very well located and quiet. It had everything I needed for my week's stay. I wouldn't hesitate to stay here again.
2024 年 2 月入住 8 晚
Lucy H 于 2024年02月25日 的回复
Kia Ora Jacquelynn,Thank you for providing feedback on your stay with us at Astelia. We're glad to hear you had a comfortable stay with us, and that you made the most of our central location. We look forward to welcoming you back again soon!Ngā mihi, Lucy H, Customer Service Team

10/10 超赞

Mona

与家人出行
满意:清洁度、服务设施、住宿条件和设施
Wir waren sehr zufrieden. Das Zimmer war sauber, ruhig. (Nur die Fenster könnten mal genutzt werden).Wir hatten eine eigene Waschmaschine mit Trockner im Zimmer. Der Check-in war problemlos (Zeiten beachten oder anfragen). Man kann über das Hotel eine Parkplatz im Parkhaus gegenüber reservieren. Kosten: 28 NZD je 24h. Die Angestellten an der Rezeption waren sehr freundlich. Lage super, es ist alles zu Fuß erreichbar.
2024 年 2 月入住 2 晚
Hailey 于 2024年04月1日 的回复
Kia Ora Mona,Thank you for sharing your experience with us at Astelia. We're delighted to hear you were satisfied with the cleanliness of you room, as well as the amenities in the room. It was a pleasure to have you stay with us.We hope to see you again!Ngā mihi, Hailey Customer Service Team

10/10 超赞

Baruch

与配偶出行
满意:清洁度、服务设施、住宿条件和设施
Great price!
2024 年 1 月入住 12 晚
Lucy C 于 2024年04月9日 的回复
Kia Ora Baruch,We love receiving 5 star reviews, and we are very happy that you enjoyed our great prices here at the Astelia Apartment Hotel! Thank you so much for sharing this and we can’t wait to welcome you back soon! Warmest regards,The Customer Service Team

8/10 还可以

Richard,Victoria

与家人出行
满意:清洁度、服务设施、住宿条件和设施
pleasant & efficient staff; in-room washer/dryer; convenient location; bit on the small side; no exterior balcony; good value for cost.
2024 年 2 月入住 3 晚
Hailey 于 2024年02月12日 的回复
Kia Ora Richard,Thank you for taking the time to share your experience with us. We are pleased to hear you enjoyed our facilities.We look forward to seeing you in the future!Nga mihi,HaileyCustomer Service Team

8/10 还可以

Leanne

与配偶出行
满意:服务设施,清洁度
Property is in a great location. No air conditioning means you need to ask for a fan. Good sized room, bathroom is tiny. Staff were great, clean but not 4 star.
2024 年 1 月入住 3 晚
Hailey 于 2024年02月12日 的回复
Kia Ora Leanne,Thank you for sharing your experience at Astelia Apartment Hotel. We're glad you enjoyed the location of our accommodation as well as the staff.We hope to see you back soon!Nga mihi,HaileyCustomer Service Team

10/10 超赞

Helen and Brian

与配偶出行
满意:清洁度、服务设施、住宿条件和设施
ideal accomadation for us , handy to all events , etc in wellington.
2024 年 1 月入住 3 晚
Hailey 于 2024年02月12日 的回复
Kia Ora Helen and Brian,Thank you for leaving a review for Astelia Apartment Hotel. We're delighted to hear you enjoyed your time with us.We look forward to seeing you back in the future.Nga mihi,HaileyCustomer Service Team

6/10 一般

Dean or Jackie

团体旅客
满意:清洁度
No air conditioning. One floor fan. Coffee maker didn't work. Great staff but hotel is tired. Wouldn't stay again.
2024 年 1 月入住 2 晚

8/10 还可以

Cathie

与配偶出行
满意:清洁度、服务设施、住宿条件和设施
No aircon so the room was very hot! We had to have the window open so it was noisy and the little fan cooler/heater in the room was super noisy too.
2024 年 1 月入住 1 晚

8/10 还可以

Teresa

与家人出行
满意:客房舒适度
不满意:清洁度
Windows could do with a clean and housekeeper needs to use her duster to dust out the cobwebs in the lounge area. No instructions on how to use Haier washer/dryer and the Nespresso coffee machine.
2024 年 1 月入住 2 晚

4/10 很差

Rose

与配偶出行
满意:清洁度
Pros: kitchen space, nice toiletry products staff were nice Cons staff were not knowlegable about how to run a complicated washer that locked my clothes up for 2 days Manager was supposed to email me after CHECKOUT with an offer of a discount for all the time we spent dealing wirh this but did not email me at all Cons: Parking cost an exytra $28/day im a shady disfunctional parking lot, We were afraid to take our car out for fear of falling of the ramps so we had to change site seeing plans

8/10 还可以

Bev

满意:住宿条件和设施,清洁度
Great property, but to note their is no air con, probably says it somewhere but was a surprise for me and uncomfortable.in heat of summer. A fan is provided.
2024 年 1 月入住 3 晚
Hailey 于 2024年01月18日 的回复
Kia Ora Bev,Thank you for taking the time to share your experience with us at Astelia Apartments. Unfortunately our rooms don't provide air con, which you will kindly find under the facilities listed. However, we will be taking this into consideration during our next room refurb.We hope to see you back soon!Nga Mihi,HaileyCustomer Service Team

10/10 超赞

Yvette

与配偶出行
满意:清洁度、服务设施、住宿条件和设施
Absolutely loved our stay very accommodating to my requests. Have booked again for our next stay. Highly recommend this hotel.
2023 年 12 月入住 4 晚
Hailey 于 2024年01月8日 的回复
Kia Ora Yvette,Thank you for taking the time to review your stay at Astelia. We are pleased to hear you enjoyed your time with us.We look forward to seeing you again!Nga Mihi,HaileyCustomer Service Team

8/10 还可以

Ian Paul

商务旅客
满意:客房舒适度,清洁度
2023 年 12 月入住 5 晚

10/10 超赞

Brian

满意:客房舒适度,清洁度
2023 年 10 月入住 1 晚
Stefan 于 2023年12月19日 的回复
Kia Ora Brian,Thank you so much for your 10/10 review, we look forward to hosting you again soon!Nga MihiStefanCustomer Service Team

8/10 还可以

Cliff

满意:清洁度、服务设施、住宿条件和设施
2023 年 12 月入住 2 晚
Stefan 于 2023年12月19日 的回复
Kia Ora Cliff!Thank you so much for your 4/5 review, we hope to see you again soon and make it a 5/5!Nga MihiStefanCustomer Service Team

10/10 超赞

Hyungsuk

与配偶出行
满意:清洁度、服务设施、住宿条件和设施
Check-in process was simple. Room was in excellent condition with everything we needed. It’s located close to the main attractions in Wellington, though it can get a little noisy at night. Staff were very friendly. We had an empty luggage that we had to dispose of, and the front desk kindly took care of it for us. We were satisfied with our stay, we will likely stay again should we visit Wellington again in the future.
2023 年 12 月入住 1 晚
Rani 于 2023年12月11日 的回复
Kia Ora Hyungsuk,Thank you for taking the time to leave a review from your recent stay with us at Astelia Apartment Hotel. We love receiving 5/5 reviews.We are thrilled that all areas of your stay were taken care of meaning you were able to relax in your room, as well as being able to explore Wellington City's main attractions. It is great to hear that the room had everything you needed and that our staff made a positive impact.We look forward to welcoming you back for any future stays in Wellington City.Nga Mihi,Rani,Customer Service Team

8/10 还可以

Pieter

满意:住宿条件和设施,清洁度
2023 年 12 月入住 1 晚
Rani 于 2023年12月9日 的回复
Kia Ora Pieter,Thank you for choosing Astelia Apartment Hotel for your stay in Wellington City, and taking the time to leave us a review.We are thrilled that you enjoyed your stay and hope to welcome you back again sometime soon.Nga Mihi,Rani,Customer Service Team

10/10 超赞

Nicky

与家人出行
满意:清洁度、服务设施、住宿条件和设施
Nice place to stay. Very accessible to local shops dining and transport. Reception only downfall. Hard to check in when Office closed parts of the day makes it quite impersonal and only option in room is pod coffee machine I don't like and rather just a few sachets of instant coffe. Otherwise great place to stay. Would stay again
2023 年 11 月入住 3 晚
Anna 于 2023年12月10日 的回复
Kia Ora Nicky, Thank you for taking the time to provide some feedback for your recent stay with us. We are so glad to hear we were able to provide you an overall good stay during your time in Wellington. We are sorry to hear that the opening hours made your stay feel impersonal. You are always welcome to give our reception staff a call for any questions or requests, we are happy to help in anyway we can. We would love to welcome you back again soon. Ngā mihi, Anna, Customer Service Team

10/10 超赞

Michael,Fayetteville

与家人出行
满意:清洁度、服务设施、住宿条件和设施
Nice apartment hotel. Very helpful staff. Coffee maker is very confusing.
2023 年 11 月入住 2 晚
Rani 于 2023年12月12日 的回复
Kia Ora Michael,Thank you for your 5/5 review.We are thrilled that you enjoyed your apartment and that our staff made a positive impact on your stay.We hope to welcome you back again soon.Nga Mihi,Rani,Customer Service Team

2/10 糟糕

Giorgia

2023 年 11 月入住 1 晚

8/10 还可以

Jacquie

团体旅客
满意:服务设施,清洁度
不满意:住宿条件和设施
Property has a great location. The apartment was a good size and layout with everything you would need for a few days. But is a bit tired and needing a refurb. It was very hot and stuffy in the room and the fan couldnt be plugged in as the cord couldnt reach the available plugs. Needs airconditioning.
2023 年 11 月入住 3 晚
Anna 于 2023年12月10日 的回复
Kia Ora Jacquie, Thank you for taking the time to write about your experience with us. We are very happy to hear we were able to provide you with a comfortable stay, with everything you needed in the room. We will certainly take your feedback into consideration during our next room facilities refurb. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Ngā mihi, Anna, Customer Service Team

8/10 还可以

CHRISTINE

与配偶出行
满意:住宿条件和设施
Great location and you can park your car opposite in a car park. Very easy to walk around the city from there. The apartment was a good size.
2023 年 11 月入住 2 晚
Rani 于 2023年11月25日 的回复
Kia Ora Christine,Thank you for taking the time to leave a review from your recent stay with us at Astelia Apartment Hotel.We are thrilled that you had a comfortable and convenient stay with us; with the car park right across the road meaning you were able to explore Wellington City easily!We hope to welcome you back again soon.Nga Mihi,Rani,Customer Service Team

8/10 还可以

Robert

满意:客房舒适度,清洁度
Pleasant
2023 年 11 月入住 4 晚
Rani 于 2023年11月25日 的回复
Kia Ora Robert,Thank you for choosing Astelia Apartement Hotel for your stay in Wellington City, and for taking the time to leave us a review.We are thrilled that you had a pleasant stay with us and hope to welcome you back again soon.Nga Mihi,Rani,Customer Service Team

10/10 超赞

Nicola

满意:住宿条件和设施,清洁度
2023 年 11 月入住 1 晚
Rani 于 2023年11月14日 的回复
Kia Ora Nicola,Thank you for taking the time to leave a 5/5 review from your recent stay with us at Astelia Apartment Hotel.We are thrilled that you enjoyed your stay and hope to welcome you back again soon.Nga Mihi,Rani,Customer Service Team

8/10 还可以

Allan

满意:客房舒适度,清洁度
2023 年 11 月入住 1 晚
Rani 于 2023年11月14日 的回复
Kia Ora Allen,Thank you for choosing Astelia Apartment Hotel for your stay in Wellington City. We are pleased that your enjoyed your stay with us. We hope to welcome you back again soon.Nga Mihi,Rani

10/10 超赞

Kirsteen

满意:住宿条件和设施,清洁度
Outside when you looked out of window had broken beer bottles and graffiti
2023 年 11 月入住 1 晚
Anna 于 2023年12月10日 的回复
Kia Ora Kirsteen, Thank you for taking the time to provide some feedback for you stay with us at Astelia Apartment Hotel. We are very happy to hear that you enjoyed your stay, thank you for the 5/5 review! We are sorry to hear that the view from your room had a negative impact on your time with us. We hope to have you back with us again soon so we can rectify this. Ngā mihi, Anna, Customer Service Team

10/10 超赞

Margaret

满意:客房舒适度,清洁度
2023 年 11 月入住 3 晚
Rani 于 2023年11月10日 的回复
Kia Ora Margaret,Thank you for taking the time to leave us a 10/10 review from your recent stay. We are thrilled that you enjoyed your time with us. We hope to welcome you back to Astelia Apartment Hotel for any future stays in Wellington City.Nga Mihi,Rani,Customer Service Team

10/10 超赞

Purdey

与配偶出行
满意:清洁度、服务设施、住宿条件和设施
We thoroughly enjoyed our stay in Wellington at the Astelia Apartments. The staff were just lovely and it was very clean and tidy. It was also easy to walk just about anywhere from its location.
2023 年 11 月入住 4 晚
Rani 于 2023年11月25日 的回复
Kia Ora Purdey, Thank you for taking the time to leave us a 5/5 review from you recent stay at Astelia Apartment Hotel.It sounds like you made the most of our central location, which we love to hear!We are also pleased that you had a comfortable and clean stay and that our staff made a positive impact.We hope to welcome you back for any future stays in Wellington City.Nga Mihi,Rani,Customer Service Team

10/10 超赞

Peter

与配偶出行
满意:清洁度、服务设施、住宿条件和设施
Ideally situated at the top end of Willis St. Easy walk to airport bus and other buses. Comfortable apartment with all you need for a short stay. Bathroom is tight though and there is a washing machine in it.Small TV in lounge with Freeview. Loved the seperate bedroom area. Friendly helpful staff at reception.We faced Willis St and it was reasonably quiet even without double glazing. Second time we have stayed here and would do so again although it is looking a bit tired, a wee spruce up would not go amiss.
2023 年 10 月入住 5 晚
Lucy H 于 2023年11月8日 的回复
Kia Ora Peter,Thank you for taking the time to provide feedback on your recent stay at Astelia. We're so happy to hear that you had a comfortable stay with us and that you made the most of our central location. Thank you again for your review and we look forward to you next stay with us at Astelia!Ngā mihi, Lucy, Customer Service Team

10/10 超赞

Stephen

商务旅客
满意:客房舒适度,清洁度
Comfortable in central Wellington
Well located for the Courtenay Place eating and entertainment area, and relatively short and largely covered walk to Lambton Quay and the business/government area of Wellington. Comfortable room without being over the top. Good coffee shop close to entrance door for a morning cuppa, and there is an international food foodcourt just over the road to provide some interesting options if a quick casual meal is wanted.
2023 年 10 月入住 1 晚
Rani 于 2023年10月30日 的回复
Kia Ora Stephen, Thank you for your kind words and 10/10 review. We really appreciate you taking the time to share your recent experience with us at Astelia Apartment Hotel. We are thrilled that you had a comfortable stay with us while making the most of the coffee shops, restaurants and facilities that are close by. It was great to have you and we look forward to hopefully welcoming you back for any future stays in Wellington City.Nga Mihi,Rani,Customer Service Team

8/10 还可以

真实旅客

满意:客房舒适度,清洁度
Comfortable. Convenient. Friendly staff. Room a bit dark with no real outlook.
2023 年 10 月入住 2 晚
Lucy H 于 2023年10月26日 的回复
Kia Ora,Thank you for leaving a review for your recent stay at Astelia. We're happy that we were able to provide you with a comfortable and convenient stay in central Wellington and we hope to welcome you back again soon!Ngā mihi,Lucy,Customer Service Team