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关于威林顿希尔顿逸林酒店的点评

4.5 out of 5
威林顿希尔顿逸林酒店
Corner of Lambton Quay and Grey Street, 28 Grey Street, Wellington, NZ

点评

9.2

非常棒

10 分 - 超赞。660 条好评,共有 1002 条点评" "
8 分 - 还可以。247 条好评,共有 1002 条点评" "
6 分 - 一般。58 条好评,共有 1002 条点评" "
4 分 - 很差。26 条好评,共有 1002 条点评" "
2 分 - 糟糕。11 条好评,共有 1002 条点评" "

9.4/10

清洁度

9.2/10

员工和服务

8.8/10

服务设施

9.2/10

住宿条件和设施

8.6/10

环保

点评

10/10 超赞

Suet Kam

与家人出行
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Excellent hotel
The hotel is located in the central of Wellington, Many attractive tourist spots are within walking distance. There are fast food shops and a large supermarket just directly opposite to the hotel entrance. The hotel room, especially the bathroom with Crabtree bath amenities, is spacious and comfortable. Although the hotel was built in 1928, it has been newly renovated with a signature scent. We have enjoyed our stay in the hotel and would highly recommend it.
2024 年 1 月入住 3 晚
Marcos 于 2024年02月12日 的回复
We're thrilled to hear you had such a fantastic stay with us! It's wonderful to know you found our central location convenient for exploring Wellington's attractions. We take great pride in our renovated rooms, complete with luxurious Crabtree bath amenities, ensuring your comfort throughout your stay. Thank you for recommending us, and we can't wait to welcome you back for another memorable visit!

10/10 超赞

YING WEN

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Very comfortable, great environment, very close to various attractions.
2023 年 10 月入住 2 晚
Marcos 于 2023年11月2日 的回复
Thank you for taking a moment to share your experience. I am happy to hear you found the DoubleTree by Hilton Wellington to your liking. We look forward to welcoming you back to our hotel in the not too distant future!

10/10 超赞

lihsin

与家人出行
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 1 月入住 1 晚
Farhan 于 2023年02月27日 的回复
Dear Lihsin,Thank you for taking a moment to share your experience. I am happy to hear you found the overall experience to your liking. We look forward to welcoming you back to our hotel in the not too distant future!Sincerely,Farhan

10/10 超赞

SHIH HAO

与家人出行
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2021 年 7 月入住 2 晚
Carla 于 2021年07月29日 的回复
Thank you for your rating and review, we hope to welcome you back in the near future! Kind Regards, Carla (Hotel Reservations)

8/10 还可以

XIAOYING

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
old building but still fine.
2019 年 5 月入住 2 晚
Helen 于 2019年05月30日 的回复
Dear XIAOYING, Thank you for taking the time to leave a review. I am happy to hear that you enjoyed your time with us. We are quite proud of our historic building!

10/10 超赞

Lida

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Good location.
2019 年 4 月入住 1 晚
Helen 于 2019年04月29日 的回复
Hi Lida, Thank you for taking the time to leave a review. I am happy to hear that you enjoyed the location. We hope to see you again in the near future.

8/10 还可以

yu-wei

满意:清洁度、员工和服务、住宿条件和设施
2019 年 1 月入住 2 晚
Helen 于 2019年01月27日 的回复
Dear yu-wei, Thank you for taking the time to leave a review. I am happy to see you enjoyed your time with us!

10/10 超赞

siyu

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2019 年 1 月入住 2 晚
Helen 于 2019年01月21日 的回复
Thank you for taking the time to leave a review. I am happy to hear that you enjoyed your stay!

10/10 超赞

Jill

商务旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Staff were all friendly, respectful, and highly efficient. I liked the rather old fashioned ambiance of the building, combined with modern convenience. The hotel is very central in the Wellington downtown, very walkable area that feels safe. The restaurant was excellent.
2024 年 5 月入住 1 晚

8/10 还可以

Derrice

与配偶出行
满意:清洁度、员工和服务、服务设施
Parking instructions a bit confusing
2024 年 4 月入住 1 晚
Marcos 于 2024年04月29日 的回复
Thank you for your feedback! We appreciate your input and will work to make the parking instructions clearer. We're glad you were able to join us, and we hope to see you again soon!

10/10 超赞

Hermie

满意:清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 2 晚
Marcos 于 2024年05月1日 的回复
Thank you for taking a moment to share your experience. I am happy to hear you found the DoubleTree by Hilton Wellington to your liking. We look forward to welcoming you back to our hotel in the not too distant future!

10/10 超赞

Kate

与家人及幼儿出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Excellent location, great staff and spacious rooms
2024 年 4 月入住 1 晚
Marcos 于 2024年04月28日 的回复
Thank you for taking a moment to share your experience. I am very happy to hear you found the DoubleTree by Hilton Wellington to your liking. We look forward to welcoming you back to our hotel in the not too distant future!

10/10 超赞

Ross

商务旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Like - old building architecture
2024 年 4 月入住 1 晚
Marcos 于 2024年04月28日 的回复
Thank you for appreciating the charm of our building! We're glad you enjoyed its historic architecture. We look forward to welcoming you back to our hotel in the not too distant future!

10/10 超赞

Gregory

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Rooms are great. modern and functional
2024 年 4 月入住 1 晚
Marcos 于 2024年04月28日 的回复
Thank you for your kind words! We're thrilled you enjoyed your stay and appreciated the modern and functional rooms. We hope to welcome you back again soon!

4/10 很差

Karinne B

与家人出行, 商务旅客
Our room was incredibly noisy, as if the staff break room or construction was above ours. The hotel staff insisted they had no idea what was going on and that the noise was not happening as we said. Right outside the front door of the hotel there were homeless people screaming and singing. Highly overpriced and limited menu Personally not a good experience will not return to this hotel.
2024 年 4 月入住 1 晚
Marcos 于 2024年04月28日 的回复
Thank you for taking the time to share your feedback. We're truly sorry to hear that your experience did not meet your expectations. We're taking your comments very seriously and are working on making improvements based on your review. Our goal is to provide a comfortable and welcoming environment for all our guests. We appreciate your patience and understanding as we work to address these issues. Thank you again for staying with us, and we hope you'll consider giving us another chance in the future.

8/10 还可以

Louise

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
A good overnight stay in Wellington central. Convenient location, great for the Airport Express and the city and wharf areas. Friendly staff, good breakfast and comfortable room and bed.
2024 年 4 月入住 1 晚
Marcos 于 2024年04月28日 的回复
Thank you for your kind review! We're delighted you enjoyed our central location and found our staff friendly. It's great to hear you had a comfortable stay and a good breakfast. We hope to welcome you back soon!

8/10 还可以

Ayin

团体旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
This is the second time I stayed at Double Tree. I am super impressed with the presentation of our room, and how clean it was. I stayed during the Public Holiday were there's almost no one in the city, so it's a really quiet night for us.
2024 年 3 月入住 2 晚
Marcos 于 2024年04月28日 的回复
Thank you so much for sharing your experience with us! We're thrilled to hear that you enjoyed your stay and appreciated the cleanliness and presentation of your room. It's wonderful that you had a peaceful and quiet night during your stay. We can't wait to welcome you back for another memorable visit soon!

10/10 超赞

Alvin

满意:清洁度、员工和服务、住宿条件和设施
.
2024 年 3 月入住 4 晚
Marcos 于 2024年04月28日 的回复
Thank you for taking a moment to share your experience. I am happy to hear you found the DoubleTree by Hilton Wellington to your liking. We look forward to welcoming you back to our hotel in the not too distant future!

10/10 超赞

Susan

商务旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Beautiful hotel - amazing room that was spacious and elegant. Very nice place to stay.
2024 年 2 月入住 1 晚
Marcos 于 2024年04月28日 的回复
Thank you for your kind words! We're thrilled you enjoyed your stay and found the room to be spacious and elegant. We can't wait to welcome you back again soon

8/10 还可以

Lin

与配偶出行, 团体旅客
满意:住宿条件和设施,服务设施
Experienced rudeness from Daniella the Senior Manager at the front desk. She would not honor the discount for the breakfast even though the night staff said it would be ok to decide in the morning. We arrived late and were exhausted to make the decision. The other front desk staff were extremely polite and helpful.
2024 年 3 月入住 1 晚
Marcos 于 2024年04月28日 的回复
Thank you for sharing your experience with us. We're truly sorry for the issues you faced during your stay. Your feedback regarding the encounter at the front desk is important, and we'll address it with our team. We're glad to hear that the other front desk staff were helpful. We value your input as it helps us improve our service. We hope you'll give us another chance to provide you with the experience you deserve. Thank you again!

10/10 超赞

Charlotte,Singapore

与配偶出行
满意:清洁度、员工和服务、住宿条件和设施
A fantastic hotel in the heart of the city - so convenient for parking, walking and catching the bus. The room was really peaceful, the blackout curtains amazing, and the bed and bedding were so comfortable - we both had our best sleep in years! Great in-room dining, a good gym (just needs another bike), excellent wifi, lovely decor, brilliant shower… The service was superb: warm and welcoming on arrival, and friendly and efficient on departure. We didn’t have an outlook from our room, (so no access to the wonderful Welly sunshine) but we got a great deal on the price through Expedia, which made the weekend incredibly good value. All up, a great stay!
2024 年 3 月入住 2 晚
Marcos 于 2024年04月28日 的回复
Thank you so much for your wonderful review! We're thrilled to hear that you enjoyed your stay with us and appreciated our convenient location and amenities. It's fantastic to know you had such a restful sleep and found our service warm and welcoming. We're glad you found our prices great value for your weekend getaway. We hope to welcome you back soon for another fantastic stay!

10/10 超赞

Traian

满意:清洁度、员工和服务、服务设施、住宿条件和设施
Great stay. Great staff.
2024 年 3 月入住 1 晚
Marcos 于 2024年04月28日 的回复
Thank you for taking a moment to share your experience. I am happy to hear you found the DoubleTree by Hilton Wellington to your liking. We look forward to welcoming you back to our hotel in the not too distant future!

8/10 还可以

Florin

商务旅客
Room eas noisy at all times. Hotel us well positioned and clean.
2024 年 3 月入住 2 晚
Marcos 于 2024年04月28日 的回复
Thank you for your feedback! We're thrilled you appreciated our prime location and cleanliness. We're sorry to hear about the noise. We'll take your comments into account as we work to enhance the guest experience. We hope you'll consider staying with us again!

10/10 超赞

Elisabeth

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Great location, easy walk to restaurants, shopping, wharf, museum. Room was very clean and comfortable- furniture, linens in perfect condition. Staff was friendly and helpful. Highly recommend
2024 年 3 月入住 1 晚
Marcos 于 2024年04月28日 的回复
Thank you for your wonderful review! We're delighted to hear you enjoyed our location and found your room comfortable. It's great to know our staff made a positive impression. We appreciate your recommendation and look forward to welcoming you back soon!

8/10 还可以

April

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Great location with easy access to everything you need. Rooms are spacious and very clean, breakfast could do with a bit more variety but over all it was a pleasant stay.
2024 年 3 月入住 2 晚
Marcos 于 2024年04月28日 的回复
Thank you for your feedback! We're delighted you enjoyed the convenient location and clean, spacious rooms. We'll take your suggestion about breakfast variety into account. We hope to welcome you back soon for another pleasant stay!

10/10 超赞

Nicholas

满意:清洁度、员工和服务、住宿条件和设施
2024 年 3 月入住 1 晚
Marcos 于 2024年04月28日 的回复
Thank you for taking a moment to share your experience. I am happy to hear you found the DoubleTree by Hilton Wellington to your liking. We look forward to welcoming you back to our hotel in the not too distant future!

10/10 超赞

Victor,Melbourne

商务旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
This is my second stay here, and is now mu place to go when visitng Wellington. Is clean, good sized rooms and the staff is really nice
2024 年 3 月入住 2 晚
Marcos 于 2024年04月28日 的回复
Thank you so much for choosing to stay with us again! We're thrilled to be your go-to place in Wellington. It's wonderful to hear you enjoyed the clean, spacious rooms and our friendly staff. We look forward to welcoming you back soon!

10/10 超赞

Eva

满意:清洁度、员工和服务、住宿条件和设施
2024 年 2 月入住 1 晚
Marcos 于 2024年04月28日 的回复
Thank you for taking a moment to share your experience. I am happy to hear you found the DoubleTree by Hilton Wellington to your liking. We look forward to welcoming you back to our hotel in the not too distant future!

8/10 还可以

Steve

与配偶出行
满意:员工和服务,清洁度
Great location
2024 年 3 月入住 1 晚
Marcos 于 2024年04月28日 的回复
Thank you for taking a moment to share your experience. I am happy to hear you found the DoubleTree by Hilton Wellington to your liking. We look forward to welcoming you back to our hotel in the not too distant future!

10/10 超赞

Rosemary

满意:清洁度、员工和服务、住宿条件和设施
-
2024 年 2 月入住 1 晚
Marcos 于 2024年04月28日 的回复
Thank you for taking a moment to share your experience. I am happy to hear you found the DoubleTree by Hilton Wellington to your liking. We look forward to welcoming you back to our hotel in the not too distant future!

10/10 超赞

John

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The staff were fantastic and took care of our every request. The hotel has an awesome art deco style and the rooms are really nice and spacious.
2024 年 2 月入住 2 晚

10/10 超赞

Denise Renee

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
perfect location
2024 年 2 月入住 4 晚

10/10 超赞

Robert

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
We loved this hotel. It is an older building but has modern amenities and a very helpful staff. It was one of those hotels where it just feels nice to be there. There is a good convenience store right across the street and there are good restaurants within 5 minutes walk. We will use this hotel if we are back in Wellington.
2024 年 2 月入住 2 晚

10/10 超赞

Anne

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
This hotel is perfectly located in the central business district. Everything is right there and you really don't need a car. Restaurants and shops are on the same street or within a minute or two walk. The rooms are nice and the staff very friendly. My only complaint was the meal we had at the restaurant. I ordered the gnocchi and it was like soggy small pieces of bread. So just don't order that if you decide to have a dinner at the restaurant. The hotel itself and the location were great. The breakfasts were adequate. We would definitely stay there again.
2024 年 2 月入住 3 晚

10/10 超赞

Julian Phillip,Deep River

满意:清洁度、员工和服务、服务设施、住宿条件和设施
Lovely place to stay in the heart of Wellington. Exceptional service. Great food.
2024 年 2 月入住 1 晚

10/10 超赞

Graham

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Great stay right in the city. Rooms are quiet and well appointed. Bed and bed ware excellent. Restaurant walkable. Car parking $35 per night and access is ok
2024 年 2 月入住 2 晚

10/10 超赞

kieran

满意:清洁度、员工和服务、住宿条件和设施
2024 年 2 月入住 1 晚
Marcos 于 2024年02月12日 的回复
Thank you for taking a moment to share your experience. I am happy to hear you found the DoubleTree by Hilton Wellington to your liking. We look forward to welcoming you back to our hotel in the not too distant future!

8/10 还可以

Colin

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
A nice updated hotel with large rooms and good showers and beds. A bit hard to get to and parking, which is $35, is a bit of a hassle.But you’re right downtown with lots of places to eat walkable.
2024 年 2 月入住 1 晚
Marcos 于 2024年02月12日 的回复
Thanks for sharing your experience! We're thrilled you enjoyed our spacious rooms and comfy amenities. While we're sorry for any inconvenience with parking, we're glad you found our downtown location convenient for exploring and dining. We hope to welcome you back soon for another enjoyable stay!

10/10 超赞

Martin

满意:清洁度、员工和服务、住宿条件和设施
2024 年 2 月入住 2 晚
Marcos 于 2024年02月12日 的回复
Thank you for taking a moment to share your experience. I am happy to hear you found the DoubleTree by Hilton Wellington to your liking. We look forward to welcoming you back to our hotel in the not too distant future!

8/10 还可以

Rebecca

与家人出行
满意:服务设施
不满意:员工和服务
Great location, lovely beds and quiet at night. Cleaning needs improving under and around beds and staff are ok, however, for quality of hotel, overall service could be improved
2024 年 1 月入住 1 晚
Marcos 于 2024年02月12日 的回复
Thank you for your valuable feedback! We're thrilled to hear you enjoyed our prime location and comfortable beds. Rest assured, we're already working on improving our cleaning standards to ensure every corner shines. We appreciate your insights and hope to welcome you back soon for an even better experience

10/10 超赞

Phoenix

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The hotel was very beautiful and clean, we enjoyed the stay a lot
2024 年 1 月入住 1 晚
Marcos 于 2024年02月12日 的回复
Thank you for taking a moment to share your experience. I am happy to hear you found the DoubleTree by Hilton Wellington to your liking. We look forward to welcoming you back to our hotel in the not too distant future!

10/10 超赞

Jess

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Check in was a breeze and the staff were fantastic. Gave clear instructions for parking. Our room was brilliant, spacious and loved the decor. The litte touches like the cookies on arrival, bottled water and peanut slab in the room were wonderful! Cant wait to book and stay here again!
2024 年 1 月入住 1 晚
Marcos 于 2024年02月12日 的回复
Thank you so much for your glowing review! We're thrilled to hear that check-in was seamless, and that you enjoyed our spacious room and delightful decor. It's the little touches like the cookies, bottled water, and peanut slab that we hope make your stay extra special. We can't wait to welcome you back for another fantastic experience!

8/10 还可以

Kathleen

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Excellent property, clean and despite an old feel, the rooms were up to date. Only issue was though the hotel is being helpful with having bathrooms being disabled accessable (no stepping over anything to access shower), it made the floor around the shower quite dangerous as water would splash everywhere and there was no way of stopping this.
2024 年 1 月入住 3 晚
Marcos 于 2024年02月12日 的回复
Thank you for your glowing review! We're thrilled to hear you found our property excellent and our rooms up to date. We greatly appreciate your feedback regarding the bathroom accessibility and will definitely look into ways to improve safety without compromising convenience. We hope to welcome you back soon for another fantastic stay!

10/10 超赞

Suresh

满意:清洁度、员工和服务、住宿条件和设施
The location is great.
2024 年 1 月入住 2 晚
Marcos 于 2024年02月12日 的回复
Thank you for taking a moment to share your experience. I am happy to hear you found the DoubleTree by Hilton Wellington to your liking. We look forward to welcoming you back to our hotel in the not too distant future!

4/10 很差

James

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 1 月入住 1 晚
Marcos 于 2024年02月12日 的回复
We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. To better understand your experience and to make the necessary improvements, we would like your assistance in providing us with more specific information about the aspects of your stay that were unsatisfactory. This will greatly help us in identifying the areas that require immediate attention and ensure that similar issues are not repeated in the future.

8/10 还可以

Susana

2024 年 1 月入住 1 晚
Marcos 于 2024年01月26日 的回复
Thank you for taking a moment to share your experience. I am happy to hear you found the DoubleTree by Hilton Wellington to your liking. We look forward to welcoming you back to our hotel in the not too distant future!

10/10 超赞

Andrew,Auckland

商务旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
2024 年 1 月入住 1 晚
Marcos 于 2024年01月26日 的回复
Thank you for taking a moment to share your experience. I am very happy to hear you found the DoubleTree by Hilton Wellington to your liking. We look forward to welcoming you back to our hotel in the not too distant future!

10/10 超赞

Michelle

商务旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Very nice stay - would stay again
2024 年 1 月入住 1 晚
Marcos 于 2024年01月26日 的回复
Thank you for taking a moment to share your experience. I am very happy to hear you found the DoubleTree by Hilton Wellington to your liking. We look forward to welcoming you back to our hotel in the not too distant future!

10/10 超赞

Kiri

满意:清洁度、员工和服务、服务设施、住宿条件和设施
Excellent stay, beautifully clean and comfortable.
2024 年 1 月入住 1 晚
Marcos 于 2024年01月26日 的回复
Thank you for taking a moment to share your experience. I am very happy to hear you found the DoubleTree by Hilton Wellington to your liking. We look forward to welcoming you back to our hotel in the not too distant future!

10/10 超赞

Jatin,melbourne

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
We thoroughly enjoyed our stay! We were welcomed nicely and the checkin process was so quick. We were treated with yummiest cookies.❤️ The art deco building is gorgeous and our room was beautiful and comfortable. The breakfast had so many options, the staff were kind,lovely and helpful. At breakfast Chef Ashish checks on everything frequently and cooked delicious food. He made the yummiest Omlettes! Thank you Chef Ashish. ❤️❤️
2024 年 1 月入住 2 晚
Marcos 于 2024年02月12日 的回复
Thank you so much for your delightful review! We're thrilled to hear that you thoroughly enjoyed your stay with us. It warms our hearts to know that you felt welcomed, enjoyed our delicious cookies, and found our art deco building and rooms beautiful and comfortable. Our team takes great pride in providing exceptional service, and we're glad to hear that Chef Ashish and the breakfast team made your mornings extra special with delicious food and warm hospitality. We can't wait to welcome you back for another wonderful experience!