Bad Sooden-Allendorf WerratalTherme Hotels

"We had booked a room at the hotel, but it turned out the room was located in a separate 4 room cottage down a trail where we had to drive by car. We did not feel comfortable there, and room was relatively expensive. Therefore we drove back to the reception to ask for a room at the main hotel. In the reception they claimed that we had booked a room in the cottage. But no cottages were shown at booking by pictures or in writing, nor in our confirmation. After some discussion, we were upgraded to...

"The service was great, rooms a bit dated but the staff and service was great! "

"Lovely property- staff was exceptional, restaurant food was yummy. Rooms big, lots of storage!"

"Fantastic service and friendly perfect stay breakfast and evening meal was excellent and they even have electric car charging points "

"Good location, nice service and excellent breakfast. "

"Das Zimmer war sehr ruhig und sauber. Auch ohne Personal ging alles reibungslos."

"Kamers zijn ruim. Schoon en compleet. Ontbijt is goed echter zijn de broodjes niet vers en hard. Vriendelijk personeel "

"Nice hotel with good thermal bath. Good service. Nice rooms. Perfect place for relaxing. "

"The property refused to acknowledge our booking.They weren't prepared to accept our confirmation email that we had booked and paid for our room and breakfast. They actually locked us out whilst we were contacting our booking agent for help. "