Wesley Chapel Hotel with Pool

"The hotel is located on the Riverwalk and very convenient to downtown sites."

"The front desk staff was nice and welcoming. The location of the hotel was convenient for us. Parking was plentiful. The morning breakfast didn’t have enough items that you could grab and go but other than that, our stay was great. "

"It was good overall could do much as it was rainy with a power outage so check in was complicated because we didn’t have a room key so we couldn’t leave the room once checked in but I don’t blame them they tried to be accommodating"

"Rooms were clean but difficult to get to No shuttle provided from airport"

"The place is awesome"

"The room was very nice and clean. Staff was very professional and friendly. Great location near many restaurants and shopping facilities. Highly recommended! "

"Smoking is allowed throughout the first floor except the restaurants. You can't check in without dealing with the smoke. I wouldn't stay there again unless they change the Smoking policy"

"Very nice"

"Where do I start……I booked a suite & also a separate room for family. I specifically requested the extra room to be 2 queens. When we got to the hotel at 4:30, the extra room had been changed to just a king and wasn’t even ready. That started the experience on the wrong foot. We had to wait for the 2nd room to be ready & had to keep insisting that we wanted 2 queens. After finally getting to our rooms, we all decided to head to the downstairs bar to meet for cocktails & appetizers. Several people requested Pina Coladas & were told that the bar could not make them because their blender was broken & had been for a while. The food was less than appetizing that we ordered & ended up not eating it. Every time we ran the water or flushed the toilet in our suite, the plumbing banged so loud in the wall that it was ridiculous! The next day, housekeeping didn’t even have our room cleaned & it was 4:30 in the afternoon. We had to complain & when they finally sent someone up to the room, it was done half-a#$(*with no extra towels that we requested. Horrible experience. They don’t even have a coffee shop in the hotel. The best part of the whole trip was the valet staff & bellhops! They were awesome! Don’t waste your time on this “Grand Hyatt”. A total disappointment. We’ll find somewhere else to stay from now on. Horrible experience."