West Boise Spa Hotel

"Check in took some time as there was only one person at the desk and 2 people in front of me. In front of them was a group of 4. I did not hear their conversation but there must have been some issue that kept them from finalizing their bill. It was about 10 minutes before another clerk came to help at the desk. "

"Good service"

"Over the past three months, while helping address some urgent family matters, I’ve stayed at many Hilton properties—including multiple Embassy Suites, Hampton Inns, and Hilton Garden Inns—totaling over 60 nights. I’ve also been a loyal Hilton guest for more than 20 years, frequently staying at locations across the country for business travel. From the moment I checked into this hotel, it was clear this property was a cut above the rest. Even something as simple as being warmly greeted and acknowledged as a Hilton Honors member—something none of the other recent properties had done—stood out immediately. After just one night, I was already impressed. The professionalism of the staff, the attention to detail, the cleanliness, the room layout—everything exceeded expectations. Even my family noticed how clean and well-maintained the hallways and common areas were as we walked to our room. As our stay continued, my positive impression only deepened. There is something exceptional about this hotel that truly sets it apart—it should serve as a model for other Hilton locations. Even when a minor housekeeping issue arose, the staff and management addressed it immediately and sincerely. Management not only resolved the issue quickly but also took the time to personally apologize—something that never happened at other hotels, even when much more serious problems occurred. Highly recommended. This property has truly redefined what I expect from a Hilton stay. "

"There were a lot of children. Might have been just this week. But wow. Lots of kids"

"This large hotel is in the midst of some over due updating and expansion. The staff were excellent, the beds and pillows extremely comfortable, room was clean and the meals good. "

"Great place. Fun pool."

"Everything good "

"Gorgeous hotel. Great breakfast, location, pool area. "