防敏寢具、熨斗/熨衫板、免費 Wi-Fi、床單
查看供應

最佳西方西夢露旅館的評價

2.5 out of 5
最佳西方西夢露旅館
405 Thomas Rd, West Monroe, LA

評價

7.8

不錯

10 分評分，優異；546 則評價中有 178 則" "
8 分評分，不錯；546 則評價中有 185 則" "
6 分評分，一般；546 則評價中有 107 則" "
4 分評分，欠佳；546 則評價中有 49 則" "
2 分評分，很差；546 則評價中有 27 則" "

8.2/10 

整潔度

8.2/10 

職員與服務

7.2/10 

設施服務

7.8/10 

住宿狀況

7.2/10 

環保程度

評價

8/10 不錯

真實旅客

They don’t have any baby crib for my baby...
於 2018 年 8 月住了 1 晚

6/10 一般

Manoj

家人同遊
讚好：整潔度和職員與服務
Old property but has been properly renovated.
於 2024 年 5 月住了 1 晚

8/10 不錯

George

家人同遊
讚好：職員與服務和住宿狀況
Okay but a bit pricy for old facility
於 2024 年 5 月住了 1 晚

6/10 一般

Joel

讚好：整潔度、職員與服務、設施服務和住宿狀況
Bed and pillows was like sleeping on Rocks
於 2024 年 4 月住了 1 晚

10/10 優異

Som (Carrollton)

家人同遊
讚好：整潔度、職員與服務和設施服務
The water is yellow. It maybe the hard water or something else but it definitely feels weird to wash hands in it or even to look at it inside the toilet, even after flushing.
於 2024 年 3 月住了 1 晚

10/10 優異

Byron

於 2024 年 2 月住了 1 晚

8/10 不錯

david

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
No problems
於 2024 年 2 月住了 1 晚
Dana P. 於 2024年3月7日的回應
Thank you David for your wonderful rating@

2/10 很差

Scott

家人同遊
不滿：整潔度、職員與服務、住宿狀況和客房舒適度
Not this hotel and no longer is fan of hotels.com
Horrible experience. Communications between Hotels.com and the hotel were not in sync and could not get anything correct…the hotel staff was unwilling to do anything proactive to help alleviate the situation. Do not stay at this hotel and unfortunately…while I formerly was a big fan of hotels.com it’s obvious they have sold out to the overseas customer support which is very poor now. I think I will not be using their service in the future. Inability to service or correct your problems is a pretty big one.
於 2024 年 2 月住了 1 晚
Dana P. 於 2024年2月4日的回應
Dear Scott,We are truly sorry for the unfortunate experiece you had with hotels.com. When booking with a 3 party website, it seemed that you chose to cancel your reservation. The cancellation was honored on our end. I noticed you requested a confirmation of this cancelation which hotels.com should have provided to you via email. We hope this clears up any confusion you may have had.Dana P.Guest Relations

10/10 優異

Scotty

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 2 月住了 1 晚
Dana P. 於 2024年3月7日的回應
Thank you for your great rating!

10/10 優異

Nancy

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
great stay
於 2024 年 1 月住了 1 晚
Dana P. 於 2024年3月7日的回應
Thank you for your great rating!

2/10 很差

LaTrice (Lakeland)

於 2023 年 12 月住了 4 晚
Dana P. 於 2023年12月28日的回應
Dear Guest,I am truly sorry you had a disappointing stay you had with us. I an not sure what the issue was with your room during your stay with us. If you can kindly email us and let us know how we can improve would be greatly appreciated. Dana P.Guest Relations

10/10 優異

Michelle

於 2023 年 12 月住了 1 晚

8/10 不錯

David

讚好：職員與服務
Okay. Could have been better. Room was disappointing. Breakfast was best part stay.
於 2023 年 11 月住了 1 晚
Dana P. 於 2023年12月28日的回應
Dear Guest,We are sorry for the disappointing stay you had with us. We hope you can give us another opportunity to provide a better stay.

8/10 不錯

Master

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 11 月住了 1 晚
Dana P. 於 2023年12月28日的回應
Thank you for your rating

6/10 一般

James

商務旅客
讚好：職員與服務和住宿狀況
This is less a problem of the motel and more about the city but the water had a foul odor and color.
於 2023 年 11 月住了 6 晚

6/10 一般

Anita

於 2023 年 10 月住了 1 晚
Dana P. 於 2023年12月28日的回應
Thank for your rating.

6/10 一般

Emma

家人同遊
不滿：整潔度和住宿狀況
於 2023 年 10 月住了 1 晚

10/10 優異

PATTY

於 2023 年 9 月住了 1 晚

6/10 一般

Matt

家人同遊
讚好：職員與服務
不滿：整潔度、住宿狀況和客房舒適度
Basic hotel
Basic hotel. Ok for a stay and decent location.
於 2023 年 9 月住了 2 晚

8/10 不錯

Monyka

於 2023 年 9 月住了 1 晚

8/10 不錯

Triantafilli

讚好：整潔度、職員與服務和住宿狀況
Quick one night stay
One night stay the bed was very uncomfortable. Location was good . Near restaurants. They have hot breakfast the lady was very friendly. They we’re painting the exterior to keep up with the property. Pool . We didn’t use . As overall good stay
於 2023 年 8 月住了 1 晚
Dana P. 於 2023年9月5日的回應
Dear Guest,First, thank you for your kind comments about breakfast, location, and overall stay. In regards to the comfort of the bed, we are truly sorry about this and will forward your comments to the owner. We appreciate your stay with us and hope to see you again soon!

10/10 優異

JOSE

讚好：整潔度
Excellent service
於 2023 年 9 月住了 1 晚
Dana P. 於 2023年9月5日的回應
Thank yo for your wonderful rating!

4/10 欠佳

Naveen

家人同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
Assigned room toilet flush broken. Urine in the toilet. Dirty hallways. Too expensive for such a property. Night staff not welcoming.
於 2023 年 8 月住了 1 晚
Dana P. 於 2023年8月16日的回應
Dear Guest,We are truly sorry for the unfortunate stay you had with us. In regards to the color of the water, it is a norm in our area as the water has a yellowish tint to it. We will review our camera about the night staff and are truly sorry about this. We hope you can give us another opportunity in providing better service.

4/10 欠佳

Hunt

家人同遊
不滿：整潔度、職員與服務、住宿狀況和客房舒適度
Hmmm, why?
Paid a premium for the area and got zero benefit for the extra. Desk looked at me like I had 2 heads when I asked if they had a wine opener. Breakfast for fast was cozy and nice… changed up daily
於 2023 年 8 月住了 1 晚
Dana P. 於 2023年8月8日的回應
Dear Hunt,We are sorry for the unsatisfactory stay you had with us. We have noted your concerns. We hope you can give us another opportunity in providing better service.

6/10 一般

Clothilda

商務旅客
讚好：整潔度和職員與服務
I did not like the bed it was lumpy and noisy. the shower head in the shower head was to low, I was taller than the shower head, the bathroom too cramped.
於 2023 年 7 月住了 3 晚
Dana P. 於 2023年7月30日的回應
Dear Clothilda,We are truly sorry for the unfortunate stay you had with us. We have forwarded your concerns to the proper department. In regards to the size of the bathroom, we, unfortunately, cannot change this. We appreciate your stay with us.Dana P.Guest Relations

10/10 優異

Olive

家人同遊
讚好：整潔度、職員與服務和住宿狀況
Property was comfortable
於 2023 年 7 月住了 3 晚
Dana P. 於 2023年7月30日的回應
Thank you for your great rating!

6/10 一般

Donne (Savannah)

伴侶同遊
讚好：整潔度和職員與服務
Pretty much a good value old style motel. Not fancy, not the greatest facilities, just basic clean an we slept well.
於 2023 年 7 月住了 1 晚
Dana P. 於 2023年7月30日的回應
Thank you for your review. We appreciate your kind comments.

10/10 優異

Brenda

於 2023 年 6 月住了 1 晚
Dana P. 於 2023年7月30日的回應
Thank you for your Rating!

10/10 優異

linda

於 2023 年 6 月住了 2 晚
Dana P. 於 2023年7月30日的回應
Thank you for your rating!

8/10 不錯

Lauren

家人同遊
讚好：整潔度和職員與服務
It was ok
No bugs or issues. No frills. Probably would have been just as comfortable across the street at the Red Roof for half the price. Nice pool and breakfast. Close to shopping. I guess I was just expecting more for the price.
於 2023 年 6 月住了 1 晚

6/10 一般

Yadira

親子同遊
讚好：職員與服務
The place was clean but the water was yellow and had a terrible smell.
於 2023 年 5 月住了 1 晚

8/10 不錯

Brandi

家人同遊
讚好：職員與服務和住宿狀況
Overall a nice stay
Bed was a bit uncomfortable being it felt like sleeping on a brick other than that it was clean, friendly and we had a nice stay.
於 2023 年 5 月住了 2 晚

8/10 不錯

Linda

家人同遊
讚好：整潔度和職員與服務
It was ok
於 2023 年 5 月住了 3 晚

10/10 優異

Joan

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 5 月住了 1 晚

8/10 不錯

Robert (SLIDELL)

讚好：職員與服務
於 2023 年 5 月住了 1 晚

8/10 不錯

Britt

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Clean!
it was easy checkin. Clean room
於 2023 年 5 月住了 1 晚
Dana P 於 2023年5月10日的回應
Thank you kindly for your wonderful review. We appreciate your review as our staff works very hard to provide each guest with an enjoyable stay.We look forward to welcoming you and your family, if your travel plans should bring you back to our area.Dana P.Guest Relations

6/10 一般

Joni

家人同遊
讚好：整潔度和職員與服務
不滿：客房舒適度
Not somewhere I would book again.
The room was big enough, although we did not realize the rooms opened to the outside & would have never booked had we known. The outside is very run down. Parking is limited. The bathroom is comical. I have never seen anything so small. My son is 6’3” & has head touched the ceiling & shower head sprayed his chest. You have to close the door before sitting on the toilet. It is tiny. All I could do was laugh. It was only for 1 night for a baseball game. Any longer & I would have cancelled & left.
於 2023 年 5 月住了 1 晚
Amanda R 於 2023年5月10日的回應
We are truly sorry for the experience you had during your stay with us. As you can see from previous reviews written by guests, we pride ourselves in serving all guests to the best of our ability. Again, we are truly sorry we failed you. We hope this unfortunate experience does not stray you from staying with us or the Best Western brand.

8/10 不錯

Stephen

商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
Staff helpful. My room did not have any bath towels. Staff took care of it.
於 2023 年 4 月住了 1 晚
Dana P 於 2023年5月10日的回應
Thank you kindly for your wonderful review. We appreciate your review as our staff works very hard to provide each guest with an enjoyable stay. Glad to hear the front desk staff took care of the towel situation, we apologize for this inconvenience.We look forward to welcoming you and your family, if your travel plans should bring you back to our area.Dana P.Guest Relations

8/10 不錯

Ignacio

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 4 月住了 1 晚
Amanda R 於 2023年5月10日的回應
We appreciate you choosing Best Western for your stay. Thank you kindly for the review.

10/10 優異

Melissa

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
The prices in the W. Monroe area are ridiculous. This hotel was priced lower and wasn’t as nice on outside but the front desk clerk was so nice and helpful and the room was immaculate and smelled amazing and was very spacious! Would stay here again!
於 2023 年 3 月住了 1 晚
Amanda R 於 2023年5月10日的回應
Thank you kindly for your wonderful review. We appreciate your words as our staff works very hard to provide each guest with an enjoyable stay.We look forward to welcoming you and your family, if your travel plans should bring you back to our area.

10/10 優異

Nancy

家人同遊
讚好：整潔度、職員與服務和住宿狀況
Heavy rains caused the lawn to be one big puddle. No big deal.
於 2023 年 3 月住了 1 晚
Amanda R 於 2023年5月10日的回應
We are truly sorry for the water in the parking lot. As you can see from previous reviews written by guests, we pride ourselves in serving all guests to the best of our ability. We hope this experience does not stray you from staying with us or the Best Western brand.Thank you for your review.

10/10 優異

Kelton

於 2023 年 3 月住了 1 晚
Amanda R 於 2023年5月10日的回應
We appreciate you choosing Best Western for your stay. Thank you kindly for your review.

10/10 優異

Denise

商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2023 年 2 月住了 1 晚

10/10 優異

Donna

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 2 月住了 2 晚

8/10 不錯

Janet

家人同遊
讚好：整潔度和職員與服務
Decent place, just needs updating. Sofa bed mattress was old and lumpy, bathroom fixtures are old. The staff was very kind and friendly.
於 2023 年 1 月住了 1 晚

10/10 優異

Julie

於 2023 年 1 月住了 1 晚

6/10 一般

Casey

家人同遊
讚好：職員與服務
不滿：整潔度和住宿狀況
Decent
The front lobby service was excellent. From the beginning at check in, to the lady helping with the breakfast to the guy emptying the trash, everyone was kind and helpful. The room smelled of cigarette smoke. This was the hardest to ignore. Everything smelled of it after being there only a few hours. We did not ask for a new room, we just went to sleep early to get it over with faster.
於 2023 年 1 月住了 1 晚

6/10 一般

George

家人同遊
讚好：整潔度和職員與服務
不滿：客房舒適度
Old, tired rooms. The beds were very uncomfortable, hard lumpy mattresses with very tiny almost worthless pillows. The bathroom was so tiny that you practically needed to step into the shower just to close the door. Not someplace I would recommend
於 2022 年 12 月住了 1 晚

10/10 優異

Michael (Texarkana)

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
Need bottles of water in rooms Water yellow and taste bad Need new pillows
於 2022 年 11 月住了 1 晚

10/10 優異

Laura

家人同遊
讚好：整潔度、職員與服務和住宿狀況
Clean rooms and great beds!
於 2022 年 11 月住了 1 晚