Whale Bay

It was not very clean when we arrived and there was nothing to clean up with on a daily basis during our stay (it was a week). We did get clean towels 3 times. One day we were without hot water. After a search I found a phone number to call and they came to fix the problem. It was a convenient area for the appointments I had and to get to the airport.

Great place and very nice inside. Parking was a little tight in the garage with minivans.

Staff were friendly, helpful and efficient. The room was spacious and clean and the bed was comfortable. There were a few aspects of the hotel that were dated or could use an upgrade like the hallway carpets in some areas were quite old and stained. The shower was very average and could also use an upgrade. I found the aircon very loud overnight which impacted sleep quality. There was also only shampoo in the shower, but no conditioner which was an inconvenient surprise. Other than these few areas of improvement we really enjoyed our stay and the value for money was great. The pool was relaxing! Most of the canapes in the Club lounge were delicious, although there were hot chips kept in a chafing dish and due to condensation they were completely soggy. Few spots to improve, but would still happily stay again