This rental experience was very poor for myself and my family. I was very disappointed with the quality and layout of this unit. It was not reflective of my prior experience with this company. I would highly recommend reconsidering this rental and choosing an alternative company.
Specifically, my experience began with a newly introduced facial scan to verify my identity (despite the fact that I am a repeat customer). The experience is weird and uncomfortable. It\'s odd to have a program scan your face as you aren\'t really sure where the images go or who has access.
When we arrived at the unit we were immediately disappointed. In fact, I called the after hours help line to determine if we could simply cancel the booking Unfortunately, only the emergency manager is available and they provide support for things like broken pipes/ leaks etc. He was unable to comment on the poor quality of the rental. The unit appears quite bright and open in the photos. There are heavy blinds that block most of the light. Even when these are open, the large trees cast a shadow which makes the place quite dark.
The layout is structured so that you enter into the basement level. As a result, you have to carry supplies up a flight of stairs to enter the home. Additionally, there are two bedrooms on the main floor. Our children are young and thus they need to sleep quite close to us. As a result, we had to put our infant\'s crib into the small master bedroom. The basement is cold, dank and dark. There is an old cluttered couch and a foosball table. The bedrooms on the lower level are not functional for young children.
The furnishings are very low quality and this did not seem apparent in the photographs. For example, the main living room couch is a fold-out that is quite old. It is very uncomfortable to sit on for any length of time. The remainder of the furnishings would be compatible with a 3-star hotel.
The hot tub thermostat appears to be malfunctioning as the temperature was scalding. I adjusted this and left the top off for a few hours, but the temperature didn\'t really drop to a useable level.
I reviewed these issues with the property manager and had limited response. Although she responded to my initial email, the reconciliation offer that was suggested was no different to the standard discount offered to repeat customers. I sent a second email to discuss the poor experience and received no response at all.
I\'m not much of a complainer. In fact, I have rented with this company several times in the past without incident. When I go away for the weekend, the absolute last thing that I want to do is spend time providing company feedback. This experience was not great and I would highly recommend looking elsewhere. The entire experience from booking to check-out was enough for me to ensure that I will not work with Whistler Platinum again.