Columbus Whitehall Community Park Hotels

"I stayed at this hotel twice and never paid a deposit fee. I then reserve a room again, and I went to check in and the guy at the front desk said that I had to pay a 250$ deposit on top of my room. He was being very rude and nasty. It wasn’t about the money at all but why was I not charged before. On top of it why are they charging so much for a hotel that has nothing special about it, and only being a 3star hotel. I have stayed at 4 and 5 star hotels at EASTON that don’t charge no where near 250$. Mind you Easton has way more things to do and see. So I went next door to TRU by the Hilton, and they only charged a 50$ deposit and was a much better Hotel. I do not recommend this hotel at all. "

"Upon arriving I could not find any staff that could assist me in that moment, but after a few minutes someone did come out to help. I paid for a room upgrade that was not available on the day that I came into the hotel, but I was able to get the room that I originally pay for. I do appreciate that the kitchen was stocked with all the utensils and appliances, other Sonesta hotels we've been to did not supply them. The room was clean, the staff were friendly, we got a good night's rest . And we will be back. "

"Great place to stay and relax. I’ll definitely be back."

"We had put our stuff in the room and then left for 5 hours and came back, and found a bed bug on one of the pillows. Also discovered while looking for other bugs, it looked like the sheets on the other bed had not been changed. We captured the bug in between two plastic cups, got our stuff together, and proceeded to the desk to check out. We handed the bug to the front desk clerk, and he took the cups apart, and shook the bug out onto the floor BEFORE asking if it was a bed bug. Im still waiting on a refund, after emailing a picture to (im assuming) management. I do not wish to stay at this hotel again."

"Everything was awful i only stayed one night and it ruined my weekend"

"Short and quick stay. Hotel was out of water unfortunately and requesting the airport shuttle took a bit of extra time with multiple pick ups. "

"For the facility being non- smoking you could smell smoke!"

"The elevator needs help. It shifts up and down after reaching the floor and the doors open. "

"I liked the hotel, but the pool was way too cold, and no one bothered to clean my room in the two days I was there."