「Great location, close to main area of Airlie beach, plenty of choice of restaurant nearby. Close to pier for joining the local tour to great barrier reef」
「Great location, close to main area of Airlie beach, plenty of choice of restaurant nearby. Close to pier for joining the local tour to great barrier reef」
「Highly recommended.Amazing location and great service, friendly staff. The only problem is that the hotels promise of Silver Exclusives: 1 Free beverage was not fulfilled. No big deal, will choose again for next stay.」
「Highly recommended.Amazing location and great service, friendly staff. The only problem is that the hotels promise of Silver Exclusives: 1 Free beverage was not fulfilled. No big deal, will choose again for next stay.」
「I arrived a bit early and the staff were only too happy to let me check in.
Explained the area well, and the views from my room were brilliant.
Will defiantly stay there again 」
「I arrived a bit early and the staff were only too happy to let me check in.
Explained the area well, and the views from my room were brilliant.
Will defiantly stay there again 」
「This is quite a difficult review to write. On one hand, we had a small problem with the hot water(which was fixed promptly in the middle of the night) and the catering could be a bit slow at times. On the other hand, most of the staffs here would take every opportunity to make your stay better. Promptly responding to each of our request and providing knowledges about the islands and wildlifes. And most importantly, the island itself is just so unreal. Every spot you go, every activities you...
「This is quite a difficult review to write. On one hand, we had a small problem with the hot water(which was fixed promptly in the middle of the night) and the catering could be a bit slow at times. On the other hand, most of the staffs here would take every opportunity to make your stay better. Promptly responding to each of our request and providing knowledges about the islands and wildlifes. And most importantly, the island itself is just so unreal. Every spot you go, every activities you...
「We stayed a week in the cabin and it was great. Comfortable and private. Ann and Brian were friendly, helpful and easygoing. Many thanks, see you again! (Penny & Simon)」
「We stayed a week in the cabin and it was great. Comfortable and private. Ann and Brian were friendly, helpful and easygoing. Many thanks, see you again! (Penny & Simon)」
"Unauthorized Charging & False Accusation - A Serious Warning to Future Guests!
I am writing this review with extreme disappointment and frustration to warn potential guests about the unethical and unprofessional practices of this hotel. My recent stay concluded with a shocking violation of my consumer rights and complete disregard for basic hospitality standards.
On the day of checkout, the hotel charged my credit card WITHOUT my prior knowledge or consent, under the false pretext that I had damaged their television. Let me be very clear: I did not cause any damage to the TV, and the hotel has failed to provide any evidence to support their accusation.
Despite my repeated attempts to resolve this matter respectfully through communication with the management, they refused to reverse the charge and insisted on holding me responsible without proof. This is not just poor customer service—it is a serious case of unauthorized transaction and defamation.
Key issues that make this situation unacceptable:
1. Unauthorized deduction: They processed a payment without my approval, which is a breach of trust and possibly illegal.
2. Baseless accusation: I was falsely blamed for damaging property, with zero evidence provided.
3. No accountability: The management showed no willingness to investigate fairly or admit fault.
DO NOT RISK STAYING HERE unless you are ready to pay for unknown expenses. "