6/10 一般
Karyna
2025 年 8 月 23 日
不滿：整潔度、職員與服務和設施服務
We found bugs in the bed and all over the floor (both live and dead). My feet were black from walking around the hotel room. Overall, I wasn't impressed by the cleanliness.
We also had some interactions with the manager that were somewhat annoying and not great customer service. He was more abrupt than he needed to be. There were some misunderstandings on both sides because we booked through a third party. We didn't blame the hotel for the misinformation since it was the third party website we used. However, I felt like we were calm and just asking questions about the possibility of a discount or refund since the amenities we thought they had were not actually available. He got a bit argumentative and defensive when it wasn't necessary. We were just asking and not at all forceful or rude. We had booked this hotel specifically because of the pool which wasn't available for use, so we were hoping to possibly find another option but weren't allowed to cancel or get any money back, which is understandable since we booked third party, but could have been communicated in a much more customer-service-minded way.
Karyna
於 2025 年 8 月住了 1 晚