Matt, we're truly sorry that you experienced inconveniences during your check-in process and with your reservation. Understandably, it's frustrating when plans don't go as seamlessly as they should. We're working closely with our booking partners to ensure better accuracy in the future. Your feedback is essential for improvements. Although we're unable to change past experiences, we'd like to assure you that we are committed to providing a high international standard of service to our guests.

Carmen, we regret to hear about the cleanliness standards, which seems below par during your stay. We strive for high standards and regular checks are part of our routine. We appreciate your feedback, allowing us to enhance our routines. We hope we can welcome you back for an experience that matches your expectations and our standards.

We appreciate the feedback, David.We're disappointed your time with us was anything less than perfect. We look forward to sharing a more positive experience with you soon.

Kathie, it seems like some aspects of your stay didn't live up to expectations, particularly concerning the availability of our team members and the lighting in the room. We acknowledge these points and assure you that we strive to provide efficient services and comfortable spaces for our guests. We appreciate your patience and your feedback is important for us to improve.

Elizabeth, we appreciate your feedback. We're sincerely sorry to hear about the issue with housekeeping and the interruptive noise in the surrounding area. Your comfort is our priority and we strive to improve upon these aspects. We hope to have the chance to serve you better in the future.

Vajan, we regret to learn that you experienced disturbance during your stay. We aim for tranquility for all our guests and your feedback is valuable in ensuring we work towards this. For any future visits, don't hesitate to make our team members aware of any issues, so they can facilitate immediate solutions.

Thanks for the perfect rating, Frank!We aim to please and your praise lets us know we're doing our job! We look forward to sharing another amazing experience with you soon at WoodSpring Suites Wilkes-Barre.

MICROBIZ, it's wonderful to see that you had a satisfactory experience at WoodSpring Suites Wilkes-Barre. We are always here to ensure your stay is both enjoyable and comfortable. We hope to welcome you back soon for another pleasant stay.

Enriques, we're thrilled to hear you're enjoying your stay at WoodSpring Suites Wilkes-Barre. It's always wonderful to hear our guests appreciate the accessibility and their accommodations. Our management team is committed to ensuring your comfort throughout your extended stay. Thank you for choosing us as your home away from home!

Mary, we appreciate your insights and are happy to hear that your stay at WoodSpring Suites Wilkes-Barre was comfortable. Our team strives to provide a clean and accommodating environment for every guest, regardless of the length of their stay. We are aware of the concerns presented and we promise that we'll address them to better meet guest expectations. Thank you for staying with us and we hope to welcome you back again in the future.

Thank you for sharing your feedback about your recent stay with us. We understand that your experience was not satisfactory, and we would like to address your concerns.Based on our records, it was necessary for us to ask you to leave the property due to non-payment and briging a cat, violating our hotel rules and policies, and exhibiting disrespectful behavior towards our General Manager and staff members. We take these matters very seriously and prioritize the safety and comfort of all our guests.We regret any inconvenience or discomfort you may have experienced. However, due to the severity of the situation and your behavior, we have implemented a ban which restricts you from staying at our hotel in the future.We appreciate you bringing this to our attention, and we will continue to strive for a respectful and welcoming enviroment for our guests.

Thank you for the lovely rating, Richard!It's great your time at WoodSpring Suites Wilkes-Barre was so pleasant! We strive for excellence so we look forward to hosting you again soon for an even better experience.Thanks again for the feedback!

We appreciate your feedback, Leidy.We regret that your time with us didn't meet your expectations. We hold ourselves to a higher standard so we do hope you allow us the opportunity to share a more positive experience with you soon.

Dear RamonThank you for sharing your recent experience with us. We are deeply sorry to hear that your stay was anything less than exceptional. Please know that we take these concerns very seriously and will address them with our team right away.We apologize for the cleanliness issues and the presence of cigarette burns, especially in the bathroom. We understand that these are unacceptable and not representative of our usual standards. Additionally, we apologize for the broken side door to the parking lot and any security concerns that this may have caused you.Regarding the smoking pot outside the main lobby, please know that we have a strict no-smoking policy in all areas of the hotel. We will be sure to remind our guests of this policy and enforce it more strictly going forward.Furthermore, we apologize for the lack of coffee availability during your stay. We understand that this is an important amenity for many of our guests and we will be sure to take steps to improve in this area.Thank you again for sharing your experience with us, and we hope to have the opportunity to welcome you back in the future and provide you with a better experience.Best,

Thank You for your rating.

Dear Brad,Thank you for sharing your feedback with us. We sincerely apologize for the experience you had at our hotel. We understand that the noise level you experienced was unacceptable, and we regret that we were not able to address your concerns in a more timely manner.We apologize for any inconvenience caused by our front desk team not answering your calls, and not being able to resolve the issue during your stay. We assure you that we take all guest complaints seriously and will take immediate action to ensure a peaceful and relaxing stay for all future guests.We understand the importance of a good night's sleep and we regret that we were not able to provide this to you during your stay. We will be conducting a thorough review of our policies to ensure our team members are better equipped to handle similar situations in the future.Thank you again for sharing your feedback and for choosing to stay with us. We hope to have the opportunity to provide you with a more peaceful and satisfactory experience should you choose to stay with us again.Sincerely,