2/10 很差
Christine
多人同遊
2026 年 2 月 14 日
不滿：整潔度、設施服務和住宿狀況
This was the most expensive trip we’ve taken in years and unfortunately the worst resort experience we’ve had. Check-in took two hours with no apology or urgency. From there, the issues continued — AC problems, inconsistent water (at times no shower or flushing toilets), key cards not working, and housekeeping leaving doors unlocked. Linens were not changed, rooms had bugs, and there is no bottled drinking water provided in the rooms.
The property itself is not well maintained. Hallways and stairwells were dirty, there were bugs in the elevators, and overall the resort feels neglected. Many “ocean view” rooms do not have an ocean view at all, and cruise ships dock directly in front of the resort blocking what little view there is.
Dining was extremely frustrating. Restaurants require reservations but were always “full,” and we secured only one reservation all week. The buffet closes daily from 2:30–7pm, leaving very limited options. One evening guests arrived for dinner at 9pm (during posted hours) and were told the buffet was closing early. For an all-inclusive resort, food access was surprisingly limited. We ended up paying to eat off property multiple times.
Service was minimal at best. Drinks at the buffet are self-serve, tables often needed to be cleaned by guests, front desk calls go unanswered, and staff were generally unfriendly and unhelpful. Adults-only areas were not enforced.
For the price paid, the lack of service, maintenance, & hospitality was unacceptable
Christine
於 2026 年 2 月住了 7 晚
