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关于1896 之家乡村旅馆及汽车旅馆的点评

2.5 out of 5
1896 之家乡村旅馆及汽车旅馆
910 Cold Spring Road, Williamstown, MA

点评

6.6
10 分 - 超赞。83 条好评，共有 386 条点评" "
8 分 - 还可以。99 条好评，共有 386 条点评" "
6 分 - 一般。92 条好评，共有 386 条点评" "
4 分 - 很差。59 条好评，共有 386 条点评" "
2 分 - 糟糕。53 条好评，共有 386 条点评" "

7.2/10

清洁度

7.4/10

员工和服务

5.8/10

服务设施

6.6/10

住宿条件和设施

6.0/10

环保

点评

6/10 一般

Amy，Berwick

与配偶出行
不满意：员工和服务
No refrigerator in room in arrival. No towels in the room at arrival. Phone didn’t work so could not call desk from phone in room. We made dinner reservations at 7:30. We were not told it was closed. We went to empty restaurant and had to call to find out why closed. She claimed it’s always closed she had no idea it was closed. But when asked how she made the reservation it went into they are closed on Sunday Monday. But we were never told that. And have DEFINITELY dined there before. On a Sunday. We have visited often as it is USUALLY a pleasant experience. Our child goes to a near by college so we visit at least once a year. I hope they restore the better service soon.
2024 年 4 月入住 1 晚

10/10 超赞

Olivia

满意：清洁度、员工和服务、住宿条件和设施
2023 年 12 月入住 2 晚

2/10 糟糕

Jenifer

与配偶出行
满意：清洁度
不满意：服务设施，员工和服务
My room had a broken glass panel in the door. Everytime you opened the door your hand ran across sharp glass. Jacuzzi tub did not work broken floor tiles in the bathroom. A/C still in room major draft.
2024 年 2 月入住 1 晚

2/10 糟糕

Peter

不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 11 月入住 1 晚

2/10 糟糕

Michelle

不满意：清洁度、员工和服务、服务设施、住宿条件和设施
Terrible
2023 年 10 月入住 2 晚

8/10 还可以

Jacqueline

满意：员工和服务，清洁度
1896 was conveniently located for us.
2023 年 10 月入住 2 晚

10/10 超赞

Joseph

满意：清洁度、员工和服务、住宿条件和设施
2023 年 10 月入住 1 晚

8/10 还可以

Kristine

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Great restaurant
The 1896 House was a nice place, however, while it’s rooms were “period decorated”, it could use some updates. It was clean and comfortable. We loved that we were able to walk over to the restaurant, which was FANTASTIC! The staff were very nice, helpful and friendly. Our over all stay was great.
2023 年 10 月入住 1 晚

2/10 糟糕

Earl

与配偶出行
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
room had a bad smell . i told Corrina about the smell and se said se would message maintenance about the smell. we left room to get dinner and when we returned the office was closed and nothing was done. i called the numbers and was never got anyone. we had to leave at 3:00 am because of the smell.
2023 年 10 月入住 1 晚

10/10 超赞

Brad

满意：清洁度
2023 年 10 月入住 1 晚

2/10 糟糕

Paola

与家人出行, 带宠物出行
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
Horrible experience! I’ll start off by saying that we booked a non smoking room and quickly realized that this room reeked of cigarette smoke- to the point that we ran out and got air fresheners soon after checking in. I also noticed there were balled up dirty socks under one bed and a Hershey’s kiss and other wrappers under the other. When I went to shower before heading out to get said air fresheners, I noticed hair on the shower walls. I called the front desk from my cellphone as the room telephone had no service to it, and I was met with extremely poor customer service, basically making excuses for housekeeping and how “they try their best”. In the end, nothing was done. One window shade had a big hole in it, the air conditioning barely worked- probably due to the filter having caked on black dust all over it- and there were cobwebs all over the room. There was old outdoor furniture piled up outside and the pool looked like it had been given up on years ago. I should’ve done more research as the pictures they post online are very deceiving. Oh, and the lady at the front desk charged us $10 saying that Expedia wants them to collect the extra $10 upon check in- I’m pretty sure she was lying, but I had no way of knowing at the time.

10/10 超赞

Kate

2023 年 9 月入住 2 晚

6/10 一般

Thomas

满意：客房舒适度，员工和服务
2023 年 10 月入住 1 晚

10/10 超赞

Akira

满意：清洁度、员工和服务、住宿条件和设施
2023 年 9 月入住 1 晚

2/10 糟糕

dina

与配偶出行
满意：员工和服务
不满意：清洁度、服务设施、住宿条件和设施
This hotel has so much potentiel but the current mangement has let it go . the rooms are musty and the smell of mold and midew is present , bed was hard as a rock . i was looking forward to the jetted bathtub to soak and relax . honestly i wouldnt bathe my dog in there it was filthy, the parket lot was muddy and the lighting was up to our room my husband had to use his cell phone light to see. i forgot to mention the strong smell of cat urine also in the bathroom . i told my husband we cant stay here i cant breathe, we callled front desk got offered another room it was just as bad, we left and went to hampton in , we most llikiely wont see a refund . that hotel needs to be condemned. or sold to people that will take pride in it and bring it back to what it could be .
2023 年 9 月入住 1 晚

10/10 超赞

Laura，Cranston

满意：清洁度
2023 年 9 月入住 1 晚

10/10 超赞

Joyce

与配偶出行
满意：清洁度、员工和服务、服务设施
Accommodations were fine it was just not kept up well enough. Reception was friendly, the food at the inn was fine.
2023 年 8 月入住 1 晚

10/10 超赞

Christine

满意：清洁度、员工和服务、住宿条件和设施
2023 年 8 月入住 1 晚

6/10 一般

Dawn

与家人出行
满意：清洁度
不满意：客房舒适度
The room was clean and the ac worked well. There was a constant noise off and on all night that woke us often, perhaps an ac unit outside. Buckling ceiling tiles in bathroom, one lamp did not work. Some of the signs said "spa". There was nothing spa-like about this motel. No "on" button on the tv remote. TV was not local channels. No shade on one window.
2023 年 8 月入住 1 晚

6/10 一般

marsha

与配偶出行
满意：服务设施，清洁度
As a senior I felt unsafe getting into the shower there is a deep tub and it was a bit slippery there are no grab bars. Also the water in the tub continued to drip after trying to turn it off. The toilet is very low and the floor slanted after having my knees replaced it was a challenge sitting and getting back up. The bed was firm and we had a good night sleep, area is quiet.
2023 年 8 月入住 1 晚

6/10 一般

Christopher

满意：员工和服务
2023 年 8 月入住 1 晚

4/10 很差

Patricia

满意：员工和服务
不满意：住宿条件和设施，清洁度
2023 年 7 月入住 1 晚

8/10 还可以

Dana

满意：清洁度、员工和服务、住宿条件和设施
2023 年 7 月入住 1 晚

2/10 糟糕

Aaron

不满意：清洁度、员工和服务、住宿条件和设施
2023 年 6 月入住 11 晚

10/10 超赞

Theresa，Haxtun

与配偶出行
满意：住宿条件和设施，清洁度
It suited our needs and was quiet and cute
2023 年 7 月入住 1 晚

6/10 一般

douglas

带宠物出行
满意：住宿条件和设施，员工和服务
Landscaping needs attention
2023 年 7 月入住 1 晚

6/10 一般

Annette

不满意：住宿条件和设施
The place was clean and decorated ok. Refrigerator did not work properly which concerns with being diabetic. Office chairs need to be thrown out as I almost went to the bottom. But overall ok.
2023 年 6 月入住 1 晚

4/10 很差

Fred

2023 年 7 月入住 2 晚

4/10 很差

Helene，Westbury

满意：清洁度、员工和服务、住宿条件和设施
Your website says that breakfast is included well it’s not included and we don’t stay anywhere unless the breakfast is included and now we have to go out tomorrow and buy breakfast
2023 年 7 月入住 1 晚

6/10 一般

Kristen

满意：客房舒适度，清洁度
不满意：住宿条件和设施
2023 年 7 月入住 1 晚

4/10 很差

clanmum

与配偶出行
不满意：住宿条件和设施，清洁度
The faded plastic flowers in the planters and the overgrown weeds camouflaging the OFFICE sign was our first clue that we were not getting what the website promised. The smell of "old lady perfume" when we entered our room and the extremely dated decor/furniture was our second clue. We later decided that the smell must have been caused by that room having been a smoking room "way back in the day" and cleaning products trying to cover it up. This motel may have been the destination place once but sadly it is not the place we had hoped it would be! We were enamoured by the website and failed to look at the reviews!!
2023 年 6 月入住 1 晚

8/10 还可以

Brittany

与家人出行
满意：员工和服务，清洁度
Stayed on the pond side. The pool looks like it hasn’t been used in years! The beds were very hard and we didn’t receive enough towels for the amount of guests we had but everything else was fine. It was clean, safe and in a nice area.
2023 年 5 月入住 1 晚

6/10 一般

Martha

与配偶出行
不满意：住宿条件和设施
It was a bit rundown and the bed was very uncomfortable.
2023 年 4 月入住 1 晚

2/10 糟糕

Ronan

不满意：员工和服务
Hotels.com should drop this hotel
The hotel told me there was a water problem with the room (116) and nobody could stay in it. They lied. They were just overbooked and sent me to another hotel. I had to pay again at the other hotel and resolve my own refund with hotels.com. I know they lied because my son stayed in room 115 for the same two night stay and room 116 was occupied. They cancelled out a hotels.com customer and took someone else who most likely had booked direct and/or paid more than me. I used to work in hospitality and overbooking happens. When it happens, you find another hotel for your customer and pay that property on their behalf. You don’t make the customer pay again and have to go though the process of filing for a refund with their agent.
2023 年 2 月入住 2 晚

8/10 还可以

Pamela

与家人出行
满意：清洁度、员工和服务、住宿条件和设施
It was very nice
2023 年 1 月入住 1 晚

8/10 还可以

Frank

满意：清洁度、员工和服务、服务设施、住宿条件和设施

2/10 糟糕

真实旅客

不满意：员工和服务、住宿条件和设施、客房舒适度
The worst!
The worst motel/hotel that I have stayed in in probably 30+ years The room reeked of air sanitizer. The furnishings were from the 1960's. The mattress was so cheap that I could feel the springs laying down. The wallpaper was torn. I torn my sweater on a nail sticking out of the wall. The front desk/office never answered calls and never returned messages. When I walked over to the office where we had checked in there was a note on the door saying that they had stepped out and would return shortly. We were on our way to an event and could not wait. The room was freezing and the only thing that would warm it up were portable electric heaters which are not safe to leave on when sleeping or not in room. There was one light weight blanket on the bed. They advertised our room as pondside luxury spa like room. There was trash in the parking lot and on our door step. The view out our rear window was of brush. The TV did not work. The décor was so dated, but if everything else had been OK I would have left an OK review. They never made up our room the second day, so no clean towels or fresh coffee for in room pot. The window shades were old cheap plastic. The cushion on the desk chair was stained, and the chair so low you could not sit at the desk. I always feel that you get what you pay. We paid a good amount for money for this location and time of year. There is more I would say, but why bother, these people obviously do not care anything about the comfort of their guests.
2022 年 12 月入住 2 晚

6/10 一般

Jacqueline A

与配偶出行
满意：员工和服务
I like the location to my relatives nearby. It was rustic, which we like. Refrigerator had a bug in it. Saw a few blood stains on the front window curtains. Very few network stations available on tv for news. Needs updating of furnishings/painting.
2022 年 11 月入住 2 晚

4/10 很差

Elizabeth

与配偶出行
满意：清洁度
不满意：员工和服务、服务设施、住宿条件和设施
Despite the name of this property, it's a motel. The heat in our room didn't work. The clerk's reaction was to tell me that there's no maintenance person on the property but she could see if the handyman from the restaurant could fix it. After a half hour she reluctantly gave us another room. For what we paid for the room ($300 ), I would have expected more urgency in making our experience better along with something taken off the cost for our inconvenience.

2/10 糟糕

Hui

与家人及幼儿出行
满意：清洁度
不满意：员工和服务、服务设施、住宿条件和设施
Absolutely no service - we arrived late around 9:30pm. Soon realized heating does not work in the room - it was 29 degrees outside and freezing inside too. Tried calling twice with absolutely no response. Not enough blanket - kids almost freeze to death over night. Suggest leaving thicker blankets or comforters in the room if heating does not work.
2022 年 10 月入住 1 晚

2/10 糟糕

Carrie

与家人出行
满意：员工和服务
不满意：住宿条件和设施，清洁度
Everything in the room was outdated and poor quality. Patched wallpaper , visible holes where things have been relocated on the wall, dirty shower curtain , broken and not working light fixture , all very outdated (NOT retro) finishes and fixtures. I expected more for the price. I am still waiting for a refund because I checked out early due to these conditions.
2022 年 10 月入住 3 晚
Josh 于 2022年12月17日 的回复
Hello Guests, Carrie is sharing misinformation so we will not even give her comments attention, but come and stay!Thank you!

2/10 糟糕

loralomuscio

与家人出行
不满意：清洁度、员工和服务、住宿条件和设施
There was a band-aid on the bathroom door knob. The front door panel glass was broken. Everything felt kind of abandoned and not cared for.
2022 年 10 月入住 2 晚

10/10 超赞

Kerry

2022 年 10 月入住 1 晚

10/10 超赞

Long

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Nice stay
2022 年 10 月入住 1 晚

2/10 糟糕

Robert

与家人出行
不满意：员工和服务
The place is old and in disrepair.
2022 年 10 月入住 2 晚

10/10 超赞

Kirsten

2022 年 10 月入住 1 晚

4/10 很差

Lyle

与家人出行
不满意：住宿条件和设施，服务设施
This hotel is very dated and in a state of disrepair. It was not at all as advertised.
2022 年 10 月入住 1 晚

2/10 糟糕

MICHAEL，GREENWICH

不满意：清洁度、员工和服务、服务设施、住宿条件和设施
2022 年 10 月入住 1 晚

2/10 糟糕

Norman

不满意：清洁度、员工和服务、服务设施、住宿条件和设施
Location a few miles from my destination was fine; however, shade fell off the roller, shower water went from warm to cold, no shampoo, soap was hard and thin. Because of its age, room felt dirty.
2022 年 9 月入住 2 晚

10/10 超赞

Leo，Ducor

商务旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
First time there. Older motel, I love the staff. And how beautiful it was around the hotel. I ate dinner at there Restuarnt next to the h Motel also great food. It got a 10 in my book .I'll stay there again if I ever go back into the area.
2022 年 9 月入住 3 晚