Ferryhill Windlestone Hall Country Park Hotels

"Plenty of choice 👌 "

"Lovely, relaxing 2 day break at Redworth. Friendly staff, excellent leisure facilities and well-equipped room. "

"Found a room on the Hotels.com app but stopped by the hotel to check it out before booking. The front desk initially said no rooms were available, despite the app showing otherwise. After some persistence and a 10–15 minute discussion involving another staff member, I was shown a room I liked. Due to system issues, I was told to book through the app. I did so, paid, and received confirmation, which the clerk also saw—but they still couldn’t assign the room due to aforementioned system issue. I agreed to return later while they sorted it out. When my husband and I came back, they claimed we hadn’t paid, despite us showing proof of payment (both on hotels app and our credit card transactions). We left again to give them more time. After four hours, we returned and were told there had been a Hotels.com payment issue that took 3.5 hours and a manager’s help to resolve. Informed daily room cleaning stopped during covid. We booked a week, so asked how towels were replaced & advised I'd have to ask at desk. As it turned out, they had an 'on demand' room service option which I later used to empty baskets and replace towels. No air conditioning in this hotel that is operable from the room itself. The TV's have volume controls (25 specifically). We couldn't hear some channels from the bed & requested our controls be moved to 27. Informed that there were no TV controls. Next day asked another clerk who shared that there were controls that couldn't be changed. "

"Lovely clean fresh room. Everything you need for a stay, there was fresh milk, juice, bread,butter., jam in the fridge ready for breakfast. Toaster and microwave in the room too. Plus tea and coffee "

"We had a fabulous stay at Garth cottage.It was spotlessly clean, everything was perfect.We loved opening the living room doors in the morning, having a coffee and enjoying the views.Our dog loved the garden, she to loved looking out at the surrounding countryside. Sue checked in by text to make sure everything was ok, which was a nice touch. We enjoyed the Falls, we went to many of the suggested 'places to go' thst we listed in the visitir book.Excellent 4 nught stay, we loved it."

"We enjoyed it immensely! The amazing house & the tranquillity are a breath of fresh air! "

"We arrived at the property with no check in instructions. When returning hours later with the check in details, we did not feel safe in the area. The large window would not close and nothing was done about it. We left and stayed else where They have refused to refund us. DO NOT STAY HERE"

"One very cute area in town to stay. The accommodation has fantastic home entertainment system "