Apartments in Windsor and Maidenhead

"Staff, cleanliness, breakfast"

"We stayed over for one night. Concierge was great upon arrival, and staff were very welcoming. Reception area smelt lovely as we walked in and the surrounding are immaculate. The room was lovely, comfortable bed and plenty of room for the 2 of us. Had a drink in the bar but didn't actually eat in the hotel as we like to go out and about "

"Room very modern. Excellent shower."

"I would recommend the castle hotel to everyone. Lovely hotel, great location and the staff were so friendly and helpful. On arrival to the hotel, I went to check in, and found I’d booked the wrong date, I was a week early. Expedia did nothing whatsoever to help me, apart from try to charge me the same price of the room again, to change my booking, even though I spend £1000s through them every year. It was my mistake, but I found Expedias response to the situation very disappointing. However, the lady on reception and someone from the reservations team…. I can’t remember either of their names, did everything they could to help and even got me a refund on the room that I incorrectly booked and I can’t thank them enough. If you ever stay in Windsor, then make sure you stay here "

"Free parking and very close to town, hotel is very clean and tidy "

"The rooms were extremely clean, staff were courteous."

"This hotel far exceeded our expectations. The staff were the kindest, most conscientious, considerate, cheerful people we’ve ever seen in a hotel and they seemed to take great pride in their work. The breakfast was astounding both with the variety of offerings and the quality. The room was nice and had a sofa that we could both sit on whereas most king rooms only have one chair at other hotels. The heat in our room wasn’t working properly and they immediately sent up a portable heater. We’re already looking forward to coming back next year."

"The building is beautiful, filled with history. I booked a superior for the bath in the room. I was given a pleasant room in what I think is the original medieval part of the building but the bath was through a cool 'corridor' in the room. However, I spoke to the very assistive staff and they suggested a different room which I was absolutely delighted with! This room was unique, had 2 steps down to the bathroom, had a deep bath in the room, room was spacious but cosy and homely. The bed was very comfortable. The water was very hot, not scolding, but good temp. for a bath. The staff were very accommodating! Brought a radiator to the room for me, down to smallest details, even being short staffed on New Year's. They were also very attentive. Breakfast was good. Buffet of the usual English breakfast items, juice, toast with toppings and continental options. Parking just opposite. Also, lovely little village to take walks. Very pleased! Highly recommend."

"The whole place is exceptional! We have stayed before and as a family it’s one of our happy places. Nothing is too much trouble, the staff are so welcoming and attentive, facilities are spotless and it’s a beautiful setting and interior design. The food wasn’t as good as our previous stays the restaurant was a little slow and our food was on the cold side but the charming staff made up for it. We preferred breakfast when it was in the main property the kids were disappointed the pancakes had changed but the chocolates and cookies and milk at bedtime and gifts in the room made up for this. We would throughly recommend for a five star experience we just hope on our next visit the food is a little better. It was Christmas and very busy so that might explain it in part. Thank you to all the staff who literally enhance the experience in every way. "