We are humbled to have earned your perfect score, Yesenia! It was a treat to have you settle in with us and we hope you will join us for another five-star experience soon.
10/10 超赞
Wendy
2024年05月11日
满意:清洁度、员工和服务、住宿条件和设施
The staff was very friendly and helpful.
Wendy
2024 年 5 月入住 3 晚
HotelMgmt 于 2024年05月14日 的回复
Wendy your review has brought a smile to our faces as we want our guests to enjoy the best service by our team. It will be a pleasure to welcome you back again the next time you are traveling to the area. Thank you!
6/10 一般
Samantha
与配偶出行
2024年05月10日
不满意:员工和服务,清洁度
Flee into the bed cover
Samantha
2024 年 5 月入住 1 晚
HotelMgmt 于 2024年05月14日 的回复
Thank you Samantha for taking the time to share your feedback. We will address your concerns about your bed linens to ensure all of our spaces are at their best. We hope you will give us another chance to welcome you back so that we can exceed your expectations in every way.
10/10 超赞
Jennifer
与家人出行
2024年05月6日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
We had a volleyball tournament and had to move to this hotel from a really bad experience! Tonie at the front desk was soooo helpful and made sure our room was ready fast so our kids can shower before the tournament! Highly recommend this hotel !
Jennifer
2024 年 5 月入住 1 晚
HotelMgmt 于 2024年05月10日 的回复
Jennifer, thank you for your positive review. We are thrilled to hear that Tonie at the front desk was able to assist you promptly and make your stay comfortable, especially during such a busy time. We appreciate your recommendation and look forward to welcoming you back for another great experience at Marriott Hartford Windsor Airport!
2/10 糟糕
DON
2024年05月6日
不满意:住宿条件和设施,员工和服务
The front desk manager in the evening was rude. A her, I reported problems with my room she apologized but I said she didn't have too, it's not her fault, I paid over 600$ for two nights, my room didn't match up with the photos on line my room looked a motel room, I claimed explain my situation she didn't even look me in the face like was interested in my problems I reported a big Stan on the rug nasty black or purple stain on the rug I reported it the woman said she the manager is going to contact me when she comes in the afternoon to give me credit or something she never got back to me the same manager don't her name a short heavy set white female. And I was very respectful to her with my problem and no good customer service from thank you.
DON
2024 年 5 月入住 2 晚
HotelMgmt 于 2024年05月9日 的回复
Don, we are truly sorry to hear about your recent experience, especially concerning the customer service and room condition. We understand your disappointment given the discrepancy between our online photos and your room. We are addressing these issues and will review our communication practices to ensure our managers are more responsive and attentive. We value your feedback and hope you will give us another chance to make things right. Thank you for bringing this to our attention.
8/10 还可以
Brooke
与配偶出行, 商务旅客
2024年05月4日
满意:清洁度、服务设施、住宿条件和设施
Always convenient but staff is never friendly
Brooke
2024 年 5 月入住 1 晚
HotelMgmt 于 2024年05月9日 的回复
Brooke, we are glad you found our location convenient, but we are sorry to hear that our team has not been as welcoming as they should be. We are addressing this feedback directly with our team to ensure a friendlier experience in the future. We hope to welcome you back soon and exceed your expectations. Thank you for sharing your thoughts.
10/10 超赞
Stephanie
与家人出行
2024年04月30日
满意:服务设施
Excellent!
Stephanie
2024 年 4 月入住 1 晚
HotelMgmt 于 2024年05月2日 的回复
Stephanie, thank you for your high recommendation of Marriott Hartford Windsor Airport. We are glad you had an excellent stay and were pleased with our accommodations. We hope to have the pleasure of welcoming you back again soon!
10/10 超赞
Melissa
与家人出行
2024年04月29日
满意:住宿条件和设施,员工和服务
Very clean, restaurant on property
Melissa
2024 年 4 月入住 1 晚
HotelMgmt 于 2024年05月2日 的回复
Melissa, thank you for your perfect rating and compliments on our cleanliness and onsite restaurant! We are thrilled you had a great experience and look forward to welcoming you back soon.
8/10 还可以
Michael
与家人出行
2024年04月13日
满意:清洁度、员工和服务、住宿条件和设施
Hotel adds $50 “incidental” fee and says it comes off after the stay. But I don’t know if it will be removed. Bill included $20 room service that we did not order. We think a bunch of girls having a pageant ordered food to random rooms, grabbed the food, and let us pay. Front desk did not know how to correct it. So we don’t know if the charge will be removed. Disappointing service.
Michael
2024 年 4 月入住 1 晚
HotelMgmt 于 2024年04月17日 的回复
Michael, thank you for sharing your concerns. We apologize for the confusion with the incidental fee and the room service charge. We are committed to resolving these issues promptly and accurately. We hope you will consider staying with us again, giving us a chance to provide the service you expect.
2/10 糟糕
Radhames
2024年03月2日
不满意:员工和服务,清洁度
Radhames
2024 年 3 月入住 1 晚
Hotelmgmt 于 2024年03月3日 的回复
We regret that your experience did not leave you with a better impression. We hope to have another chance to restore your confidence in us, Radhames.
6/10 一般
Kahle
与家人出行
2024年02月27日
满意:住宿条件和设施,员工和服务
不满意:清洁度
Couch and couch pillows covered with animal hair. Be cautious of the food from the restaurant. I would order out. My daughter and I both got sick off the food. Staff was friendly.
Kahle
2024 年 2 月入住 1 晚
HotelMgmt 于 2024年02月29日 的回复
Kahle, we apologize for the cleanliness issue and the unpleasant dining experience. Your feedback is taken seriously, and we are addressing these concerns. We are glad our team was friendly and hope to welcome you back for a better experience.
8/10 还可以
Shari
2024年02月25日
满意:清洁度、员工和服务、住宿条件和设施
Shari
2024 年 2 月入住 1 晚
Hotelmgmt 于 2024年02月28日 的回复
It was wonderful having you here, Shari, and we can't wait to welcome you back to win you over and earn your five-star praise. Thank you!
2/10 糟糕
Catherine
2024年02月25日
Catherine
2024 年 2 月入住 1 晚
HotelMgmt 于 2024年03月21日 的回复
We regret we didn't provide you with a five-star experience. Our team would love the opportunity to impress you on a future visit, Catherine.
10/10 超赞
Jeffrey
商务旅客
2024年02月19日
满意:清洁度、员工和服务、住宿条件和设施
Great stay
Jeffrey
2024 年 2 月入住 1 晚
HotelMgmt 于 2024年02月22日 的回复
Jeffrey, thank you for your high recommendation of Marriott Hartford Windsor Airport. We are delighted you had an excellent stay and were pleased with our clean accommodations, great service, and useful amenities. We hope to have the pleasure of welcoming you again soon!
6/10 一般
Louwanda
2024年02月17日
满意:员工和服务,清洁度
Louwanda
2024 年 2 月入住 1 晚
Hotelmgmt 于 2024年02月20日 的回复
Learning that your recent stay didn't entirely meet your expectations is disappointing to us. We're hopeful for the chance to demonstrate our best on your next visit, Louwanda.
10/10 超赞
Catina
2024年02月17日
Catina
2024 年 2 月入住 1 晚
HotelMgmt 于 2024年03月21日 的回复
Earning five stars from you has made our day! Thank you and it will be our pleasure to welcome you back, Catina.
10/10 超赞
John
2024年02月6日
John
2024 年 2 月入住 2 晚
Hotelmgmt 于 2024年03月20日 的回复
Thank you for taking a moment to leave us this five-star rating, John. We are thrilled to have provided you with such a flawless stay and eagerly await your return through our doors!
10/10 超赞
Tracey
2024年02月5日
满意:清洁度、员工和服务、住宿条件和设施
Staff was very friendly and accommodating. The rooms were clean and updated. No complaints.
Tracey
2024 年 2 月入住 1 晚
HotelMgmt 于 2024年02月7日 的回复
Tracey, thank you for your perfect rating of Marriott Hartford Windsor Airport. We are delighted you had an excellent stay and were pleased with our clean and updated accommodations. Your kind words about our team are very much appreciated and we are glad they provided you great service. The pleasure would be ours to welcome you back!
10/10 超赞
Alondra
2024年02月4日
Alondra
2024 年 2 月入住 1 晚
Hotelmgmt 于 2024年03月20日 的回复
Your five-star rating truly brightens our day! Please visit us again, Alondra.
10/10 超赞
Cathleen
与家人及幼儿出行
2024年02月4日
满意:清洁度、员工和服务、住宿条件和设施
Front desk staff super friendly. Rooms are clean and comfortable.
Cathleen
2024 年 2 月入住 1 晚
HotelMgmt 于 2024年02月7日 的回复
Cathleen, thank you for staying with us at Marriott Hartford Windsor Airport. We are glad you enjoyed your stay and found our front desk team welcoming. It is also wonderful to hear that you were happy with our accommodations. We hope to see you again the next time you are visiting the area!
10/10 超赞
John
与家人出行
2024年01月31日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
John
2024 年 1 月入住 1 晚
Hotelmgmt 于 2024年02月3日 的回复
It was a pleasure to serve as your home-away-from-home, John, and we thank you for taking a moment to share your perfect score. We hope our hotel will be one you return to should your travels ever bring you back to the area.
8/10 还可以
Brent
与家人出行
2024年01月30日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Very convenient, just off the interstate—warm and welcoming lobby, chill vibe, friendly staff. We booked a reasonable rate. Clean linens, pool, gym, coffee in the am—easy like Sunday morning. Highly recommended.
Brent
2024 年 1 月入住 1 晚
HotelMgmt 于 2024年02月1日 的回复
Brent, we are thrilled to hear you enjoyed your stay, from our convenient location and welcoming lobby to our friendly team and amenities like the pool and gym. Thank you for recommending us. We look forward to welcoming you back for another relaxing and easy experience at Marriott Hartford Windsor Airport!
10/10 超赞
ROBERT
与家人出行
2024年01月30日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
ROBERT
2024 年 1 月入住 1 晚
Hotelmgmt 于 2024年01月30日 的回复
Your perfect score has brightened our day, thank you! Come back soon, Robert!
10/10 超赞
Martin,Sherbrooke
与家人出行
2024年01月28日
满意:清洁度、员工和服务、住宿条件和设施
Super clean, large rooms, updated bathrooms and comfy beds.
Martin
2024 年 1 月入住 2 晚
HotelMgmt 于 2024年01月30日 的回复
Martin, thank you for your perfect rating of Marriott Hartford Windsor Airport. We are delighted you had an excellent stay and were pleased with our clean and spacious accommodations. The pleasure would be ours to welcome you back again!
10/10 超赞
Jeffrey
2024年01月28日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Very clean quite and comfortable minus house keeping kept knocking at my door wayyyy before checkout waking me up
Jeffrey
2024 年 1 月入住 1 晚
HotelMgmt 于 2024年01月30日 的回复
Thank you for your high recommendation, Jeffrey. We at Marriott Hartford Windsor Airport and glad you had a clean, comfortable, and quiet stay. Please accept our sincere apology for the inconvenience you experienced with housekeeping on the morning of your departure. We will be sure to use your comments in order to improve. We hope that you will visit us again the next time you are in the area!
10/10 超赞
George
与家人出行
2024年01月27日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Amazing experience
Very nice place staff so friendly great place
George
2024 年 1 月入住 2 晚
Hotelmgmt 于 2024年01月30日 的回复
George, we are happy to hear you had an amazing experience at Marriott Hartford Windsor Airport! Thank you for your high recommendation and kind words about our team. We are delighted they provided you excellent service. The pleasure would be ours to welcome you back!
10/10 超赞
Sharon
2024年01月27日
满意:清洁度、员工和服务、住宿条件和设施
Sharon
2024 年 1 月入住 1 晚
Hotelmgmt 于 2024年01月29日 的回复
Sharon, receiving your five-star rating truly brightens our day! Please visit us again!
10/10 超赞
Janiela
2024年01月23日
满意:清洁度、员工和服务、住宿条件和设施
great staff
Janiela
2024 年 1 月入住 2 晚
HotelMgmt 于 2024年01月26日 的回复
How kind of you to share your generous compliments, Janiela! Everyone at Marriott Hartford Windsor Airport will relish reading your review. We hope you will choose us again in the future!
10/10 超赞
Dawn
2024年01月20日
slept well, very clean
Dawn
2024 年 1 月入住 1 晚
HotelMgmt 于 2024年01月24日 的回复
Thank you for your perfect rating, Dawn. We at Marriott Hartford Windsor Airport are glad you had an outstanding stay and were pleased with our clean and comfortable accommodations. We hope to have the opportunity to welcome you back again soon!
6/10 一般
Gretchen
与家人出行
2024年01月12日
满意:员工和服务,清洁度
不满意:住宿条件和设施,服务设施
We did not have a door for the bathroom which was very uncomfortable for a family of 4. There was just a cloth shower curtain that barely covered the entrance.
Gretchen
2024 年 1 月入住 2 晚
Hotelmgmt 于 2024年01月17日 的回复
Gretchen, we apologize for the inconvenience caused by the bathroom setup and understand the importance of privacy for families. Your feedback is essential for our continuous improvement. We hope to welcome you back for a more comfortable and satisfying experience in the future.
4/10 很差
Gayle
带宠物出行
2024年01月12日
满意:清洁度
不满意:住宿条件和设施
This hotel would have been quite good if there had been water. (They were having plumbing problems.) I wasn’t even offered a discount or complementary meal.
Gayle
2023 年 12 月入住 1 晚
HotelMgmt 于 2024年01月19日 的回复
Gayle, thank you for taking the time to leave us with your valuable feedback. We are disheartened to hear of your experience and are truly sorry for the inconvenience you encountered with our plumbing problems. Our guests are our top priority and we hope that you will stay with us again for an improved experience.
2/10 糟糕
Christine
2024年01月11日
Christine
2024 年 1 月入住 3 晚
Hotelmgmt 于 2024年01月13日 的回复
Christine, we apologize that your stay missed the mark on this occasion. We hope you'll consider returning to us in the future, to see just how dedicated we are to making a positive change.
10/10 超赞
Christian De La
2024年01月7日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
I liked the room, spacious and the bed was very comfortable. Also liked to be able to use my Netflix account. Maybe make it available to use more than one streaming service?. The place was really clean which I liked. Easy check in and check out. And close enough to the airport to make it very convenient. Would definitely stay here again.
Christian De La
2024 年 1 月入住 1 晚
Hotelmgmt 于 2024年01月11日 的回复
Christian, Thank you for your positive feedback on our spacious rooms, comfort, and cleanliness. We are glad you enjoyed the Netflix feature and will consider adding more streaming services. We are delighted to hear our location was convenient for you. We eagerly await your next stay with us!
10/10 超赞
John
2024年01月7日
John
2024 年 1 月入住 2 晚
Hotelmgmt 于 2024年01月8日 的回复
Nothing pleases us more than knowing you had a great stay! Thank you, John, and we hope you'll join us for another five-star experience soon!
10/10 超赞
Lino
与家人出行, 团体旅客
2024年01月7日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Very nice, quiet, clean, comfortable property. Check-in staff was very professional, friendly, and knowledgeable.
Lino
2024 年 1 月入住 1 晚
HotelMgmt 于 2024年01月11日 的回复
Thank you for your 5-star rating, Lino. We are glad you had an excellent stay and were pleased with our clean and comfortable accommodations and friendly team. We hope to welcome you back the next time you are visiting the area!
10/10 超赞
Kevin
2024年01月7日
Kevin
2024 年 1 月入住 1 晚
Hotelmgmt 于 2024年01月27日 的回复
Thank you for the five-star rating, Kevin! We are pleased you were satisfied with all aspects of your guest experience and look forward to welcoming you back.
10/10 超赞
Shannon
2024年01月6日
This was my favorite stay at a Marriott hotel! I will definitely be visiting this hotel again!
Shannon
2024 年 1 月入住 1 晚
HotelMgmt 于 2024年01月11日 的回复
Shannon, thank you for your glowing review of Marriott Hartford Windsor Airport. We are glad you had an amazing stay and were pleased with our accommodations. We look forward to welcoming you back again soon!
2/10 糟糕
Khristina
2024年01月2日
Khristina
2023 年 12 月入住 1 晚
Hotelmgmt 于 2024年01月8日 的回复
Khristina, it is disappointing that we did not provide you with the exceptional stay we wish for all of our guests to have. Hopefully, we may have another chance to turn your impression of us around.
10/10 超赞
Anthony
2023年12月30日
Anthony
2023 年 12 月入住 1 晚
Hotelmgmt 于 2024年01月2日 的回复
We appreciate your high rating, Anthony. It was a pleasure serving you, and we hope to welcome you back soon!
10/10 超赞
patti k
与家人出行
2023年12月30日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
patti k
2023 年 12 月入住 1 晚
Hotelmgmt 于 2023年12月30日 的回复
Thank you for your top score, Patti! We look forward to your next stay with us at the Marriott Hartford Windsor Airport.
2/10 糟糕
steve
2023年12月22日
I booked my stay online and did not get a confirmed reservation email. Therefore I rebooked at the same hotel from the airport (late arrival)to assure I’d have a place to stay. I was charged twice for one night stay!
I am entitled to 1 night credit due to poor advance practices.
steve
2023 年 12 月入住 1 晚
HotelMgmt 于 2023年12月27日 的回复
Steve, we apologize for the inconvenience caused by the reservation issue and the double charge. Your feedback is important to us, and we will look into improving our booking process. Please contact our front desk to resolve the overcharge. We value your patronage and hope to have the opportunity to welcome you back for a hassle-free experience.
10/10 超赞
Jesus
与家人及幼儿出行
2023年12月17日
满意:清洁度、员工和服务、住宿条件和设施
Jesus
2023 年 12 月入住 1 晚
Hotelmgmt 于 2023年12月18日 的回复
Your five-stars mean the world to us! Thank you and we're excited for the opportunity to host you again.
2/10 糟糕
Bryan
与配偶出行
2023年12月15日
Nice hotel , never got my deposit back and the room was exactly how I got it when I checked out. overall nice experience but they ask for incidental charge just to not give it back.
Bryan
2023 年 12 月入住 1 晚
HotelMgmt 于 2023年12月19日 的回复
Thank you for reaching out to us about your concerns, Bryan. Please understand that our incidental charge is a hold, and if no charges are incurred during your stay, the funds are released back at check-out; however, it may take a few days for you to see the refund based on your financial institution. If you haven't seen this resolved yet, please don't hesitate to contact us directly. We are eager to make things right and restore your confidence in us.
8/10 还可以
JAMES JENKINS
2023年12月14日
满意:清洁度、员工和服务、住宿条件和设施
JAMES JENKINS
2023 年 9 月入住 9 晚
HotelMgmt 于 2023年12月15日 的回复
Thank you for visiting! We are grateful for your star-rating, please come back soon, James.
4/10 很差
stacy-ann
2023年12月4日
满意:住宿条件和设施
不满意:员工和服务
stacy-ann
2023 年 10 月入住 3 晚
Hotelmgmt 于 2023年12月5日 的回复
Thank you for rating your stay, Stacy-Ann. We hope you'll consider staying with us again to see just how dedicated we are to making a positive change.
10/10 超赞
GLENDA
2023年11月19日
满意:清洁度、员工和服务、住宿条件和设施
GLENDA
2023 年 11 月入住 1 晚
Hotelmgmt 于 2023年11月20日 的回复
There is nothing better than earning five stars from a valued guest, Glenda! Thank you and we hope to see you again soon.
10/10 超赞
Sarah
与家人及幼儿出行, 商务旅客
2023年11月12日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
ALL of the staff working at this hotel were good spirited and friendly. I highly recommend staying here!
Sarah
2023 年 11 月入住 2 晚
HotelMgmt 于 2023年11月15日 的回复
Sarah, thank you for your perfect rating of Marriott Hartford Windsor Airport. We are glad you had an excellent stay and were pleased with the friendly service our team provided. We hope to have the pleasure of welcoming you back again soon!
4/10 很差
Nicole
与家人及幼儿出行, 与家人出行
2023年11月12日
满意:住宿条件和设施,清洁度
不满意:员工和服务
Front desk wasn’t very friendly while checking in, the bar staff were extremely rude. It took them 26 minutes to acknowledge me. I was just waiting to place a to go order and have a drink. I wouldn’t recommend this hotel to anyone.
Nicole
2023 年 11 月入住 1 晚
HotelMgmt 于 2023年11月15日 的回复
Nicole, we are sorry to hear about your experience with our front desk and bar team. Your feedback is crucial for us to improve our service. We hope you will give us another chance to show you the hospitality we strive for. We hope to welcome you again.
2/10 糟糕
Danielle
与家人及幼儿出行, 与家人出行
2023年11月12日
不满意:员工和服务、服务设施、住宿条件和设施
The people running the front desk are rude.
Danielle
2023 年 11 月入住 1 晚
HotelMgmt 于 2023年11月15日 的回复
Danielle, thank you for taking the time to leave us with your feedback. We are disheartened to hear of your experience, as this is not the service we are used to providing. Please accept our sincere apology for your experience. We hope that you will provide us another opportunity to impress you in the future.
6/10 一般
Amarilys,Windsor
2023年11月11日
满意:清洁度
不满意:住宿条件和设施,员工和服务
Good
Amarilys
2023 年 11 月入住 1 晚
HotelMgmt 于 2023年11月15日 的回复
Amarilys, thank you for your positive review of Marriott Hartford Windsor Airport. We are glad you enjoyed your stay and hope to welcome you back for an even better experience in the future!