外观
查看供应情况

关于费尔蒙特温尼伯酒店的点评

4 out of 5
费尔蒙特温尼伯酒店
2 Lombard Pl, Winnipeg, MB

点评

8.2

很好

10 分 - 超赞。489 条好评，共有 1001 条点评" "
8 分 - 还可以。269 条好评，共有 1001 条点评" "
6 分 - 一般。111 条好评，共有 1001 条点评" "
4 分 - 很差。79 条好评，共有 1001 条点评" "
2 分 - 糟糕。53 条好评，共有 1001 条点评" "

9.0/10

清洁度

8.8/10

员工和服务

8.0/10

服务设施

8.0/10

住宿条件和设施

8.4/10

环保

点评

10/10 超赞

Naikang

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
位置好
我觉得房间特别不错 位置也好。酒店工作人员也很客气。
2019 年 12 月入住 3 晚
Kyla S. 于 2020年01月23日 的回复
感謝您抽出寶貴時間發表評論。 我們很高興您喜歡您的經歷，並希望很快能再次歡迎您。 親切的問候， Kyla Stewart 客人關係經理

8/10 还可以

jintao

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2019 年 8 月入住 1 晚
Kyla S. 于 2019年08月20日 的回复
Thank you for taking the time to leave your review Jintao - we hope to have the opportunity to welcome you again soon. Kind regards, Kyla Stewart Guest Relations Manager

8/10 还可以

Linda

与家人出行
满意：住宿条件和设施，员工和服务
Stay was good clean and friendly stafff
2024 年 5 月入住 1 晚

8/10 还可以

Janet Elizabeth，Hamilton

满意：员工和服务，清洁度
不满意：住宿条件和设施
Room was dated and massive lumps under the carpet. Lounge staff and cleaners top notch
2024 年 5 月入住 2 晚

10/10 超赞

Amanda

Great place to stay
2024 年 5 月入住 3 晚

6/10 一般

Rosemarie Claire

与家人出行
满意：清洁度
不满意：员工和服务、服务设施、住宿条件和设施
Parking was not easy and most of all, there was no hot water at 4am when we had to leave for our flight.
2024 年 5 月入住 2 晚

4/10 很差

Tracey

与家人出行
满意：服务设施
不满意：住宿条件和设施，清洁度
The hotels AC was horrible, tried to switch rooms the next day. Otherwise beautiful hotel!
2024 年 5 月入住 1 晚

8/10 还可以

Richard，Arviat

满意：清洁度、员工和服务、住宿条件和设施
2024 年 5 月入住 1 晚

8/10 还可以

Jason

满意：员工和服务，清洁度
不满意：住宿条件和设施
2024 年 4 月入住 2 晚

6/10 一般

Grant

满意：服务设施
I was surprised that they did not service my room after the first night! Cmon this is a Fairmont! I had to ask them to do it! Valet service was understaffed and I had to wait 25’mins for my car upon departure.
2024 年 4 月入住 3 晚
Fairmont Gold Manager 于 2024年05月8日 的回复
Dear Grant, we sincerely apologize for the oversight in servicing your room and the delay with the valet service. Your feedback is valuable, and we will address these issues internally. We appreciate your patience and understanding. Best regards, Fairmont Winnipeg.

6/10 一般

Robert

满意：住宿条件和设施，清洁度
2024 年 4 月入住 2 晚
Fairmont Gold Manager 于 2024年05月8日 的回复
Dear Robert,We very much appreciate your rating regarding your stay at the Fairmont Winnipeg. I have noticed that you have rated your experience a 60, I would like to ask what we could have done better to make it a 100 ?Please let me know and we would like to work on the areas that will make it a 100.Thank you again for sharing your experience, and we hope your next visit will exceed your expectations.Sincerely,Zulal GulFairmont Gold Manager

10/10 超赞

Farshad

满意：清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 3 晚

6/10 一般

Jean-François

满意：员工和服务
不满意：住宿条件和设施
2024 年 4 月入住 3 晚

10/10 超赞

Ralf

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Rooms were nice, very friendly staff
2024 年 4 月入住 1 晚

10/10 超赞

Jim

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Perfect downtown location. The attached Parkside is great and the hotel has a classy vibe at a very reasonable price. Will stay here again.
2024 年 4 月入住 1 晚

4/10 很差

Jared

与家人出行
满意：员工和服务，清洁度
不满意：住宿条件和设施
Room was clean, service was great. Toilet was running constantly, mattress on the bed is old and used and made you sink towards the middle. Tried to have a hot shower but the water wouldn’t get hot. Room could use an update for the price you pay.
2024 年 4 月入住 1 晚

10/10 超赞

Salio，Sandy Lake 211

满意：清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 6 晚

6/10 一般

Justin

商务旅客
满意：服务设施，员工和服务
不满意：住宿条件和设施
As is well known this property is in serious need of upgrades. Not acceptable for a hotel claiming to be a 4/5 star.
2024 年 4 月入住 1 晚

10/10 超赞

Jamie

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Our go to for downtown Winnipeg. Rates are decent, parking easy. Walkable indoors to wstch a Jets game.
2024 年 4 月入住 1 晚

8/10 还可以

Giuseppe

商务旅客
满意：员工和服务
staff was incredibly gracious and accommodating. building needs to be updated.
2024 年 4 月入住 3 晚

6/10 一般

Magnus

Ok time
2024 年 4 月入住 1 晚

10/10 超赞

Marcial

2024 年 4 月入住 1 晚

10/10 超赞

Natalia，Regina

与配偶出行
满意：员工和服务、服务设施、住宿条件和设施
I recommend the hotel. Very reasonable price for such amazing hotel. A bed is comfortable, room and bathroom are clean. Great location
2024 年 4 月入住 2 晚

10/10 超赞

Walter

满意：清洁度、员工和服务、服务设施、住宿条件和设施
The wooden door keys are really cool
2024 年 4 月入住 1 晚

10/10 超赞

Chris

满意：清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 1 晚

4/10 很差

Sheri

团体旅客
满意：清洁度、员工和服务、服务设施
I have stayed here off and on for walking to events. And EVERY time the rooms are HOT HOT HOT. You can turn the air on and it makes ZERO difference. Winter summer spring..... We keep our door open to the hallway as its a pleasant temp.. but eventually ya have to close the door. Stifling!
2024 年 4 月入住 1 晚

2/10 糟糕

Ed

满意：员工和服务
不满意：住宿条件和设施
I couldn't believe how low quality the room felt for the price. Furniture was beaten up, bathroom looked like it was from the 80's. The bed felt like it was barely standing up. It has a side mini fridge with no mini bar option. The only nice thing was the LeLabo soap. The rest was the quality of an old Holiday Inn
2024 年 4 月入住 1 晚

10/10 超赞

Joshua

2024 年 4 月入住 5 晚
Fairmont Gold Manager 于 2024年05月8日 的回复
Dear Joshua,We very much appreciate your comments regarding your stay at the Fairmont Winnipeg. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Zulal Gul Fairmont Gold Manager

10/10 超赞

Jim

商务旅客
Friendly helpful staff, and great amenities will make this my go to hotel on my next visit to Winnipeg!
2024 年 4 月入住 3 晚

10/10 超赞

Trina

满意：清洁度、员工和服务、住宿条件和设施
Have always enjoyed going to The Fairmont. Wished they didn’t get rid of the hot tub though.
2024 年 4 月入住 1 晚

10/10 超赞

Lillian

商务旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
A Fairmont is always reliable and wonderful customer Service.
2024 年 4 月入住 1 晚

4/10 很差

Angela

与配偶出行
满意：员工和服务
不满意：住宿条件和设施，清洁度
We chose this hotel based on Fairmont brand of luxury hotels. It sadly did not live up to the brand There was no hot water in room and the air conditioning did not work. The vents blew out warm air. The windows were not able to open even a little to let fresh air in so it was very stuffy and hot. This was reported and they sent someone after waiting two hours and having to request twice. Maintenance got the hot water working but very little improvement with the warm air/AC unit. There was a thick layer of dust on the TV stand and the bed did not have a fitted sheet! It had just a flat sheet thrown over mattress and tucked under. None of Ice machines worked on any floor (trust I went to every floor in search of ice). This was reported to front desk and two hours later they brought the ice I requested. The only vending machine on the property was completely sold out. When this was mentioned I was advised it was not their machine so they could not do anything about it. I will say that overall the staff was very friendly and welcoming. Though there was a strange interaction with one of the cleaning staff. I advised her that I did not require cleaning and did not want to be disturbed. She then became very pushy insisting she had to come in the room to punch a code in the phone. I had to state again firmly that I did not want to be disturbed in order for her to leave. I did get a nice call from front desk asking if my concerns had been addressed but I would not stay here again.
2024 年 4 月入住 2 晚

8/10 还可以

Anne

2024 年 4 月入住 2 晚
Fairmont Gold Manager 于 2024年05月8日 的回复
Dear Anne,We very much appreciate your rating regarding your stay at the Fairmont Winnipeg. I have noticed that you have rated your experience a 4, I would like to ask what we could have done better to make it a 5 ?Please let me know and we would like to work on the areas that will make it a 5 out of 5.Thank you again for sharing your experience, and we hope your next visit will exceed your expectations.Sincerely,Zulal GulFairmont Gold Manager

10/10 超赞

Mayra

满意：清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 1 晚

8/10 还可以

Elyse

商务旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Extraordinaire Customer Service. Professional and helpful. Great bed and love the bathrobe.The rooms need to be updated: design, needs USB plugs.
2024 年 4 月入住 2 晚

10/10 超赞

Laura，Victoria

满意：清洁度、员工和服务、住宿条件和设施
The staff were very helpful and friendly. I felt like royalty.
2024 年 4 月入住 5 晚

8/10 还可以

Rob

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Good deal for nice accommodation
2024 年 4 月入住 1 晚

8/10 还可以

Michelle

商务旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
.
2024 年 4 月入住 1 晚

8/10 还可以

Arley

满意：清洁度、员工和服务、住宿条件和设施
Very clean, quite and walkable around the area
2024 年 4 月入住 1 晚

10/10 超赞

Cory

与配偶出行
满意：清洁度、员工和服务、住宿条件和设施
We loved our stay! Everything was perfect. We upgraded to Fairmont Gold as it was my birthday and our 20th wedding anniversary. We had complimentary Prosecco, cheesecake in lounge, cakes in room. Everyone treated us like royalty. We will definitely stay here next time we are in winnipeg. Thank you. I left our staff reviews on 19th floor where we dined for breakfast and snacks. Thank you
2024 年 4 月入住 2 晚

10/10 超赞

Mike

满意：清洁度、员工和服务、住宿条件和设施
2024 年 3 月入住 1 晚

10/10 超赞

Erik

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The staff was acommodating and professional
2024 年 3 月入住 1 晚

10/10 超赞

Kayla

团体旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
This is my favourite hotel we always come here when going to Winnipeg 10/10
2024 年 1 月入住 1 晚

10/10 超赞

Eliseo

满意：清洁度、员工和服务、住宿条件和设施
2024 年 3 月入住 1 晚

8/10 还可以

Carolyn

满意：清洁度、员工和服务、住宿条件和设施
2024 年 3 月入住 1 晚

10/10 超赞

Fannie

满意：清洁度、员工和服务、住宿条件和设施
2024 年 3 月入住 1 晚

10/10 超赞

Kurvis

满意：清洁度、员工和服务、住宿条件和设施
2024 年 3 月入住 1 晚

10/10 超赞

Teri

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Beautiful Rooms
2024 年 3 月入住 1 晚

6/10 一般

Chad

满意：住宿条件和设施，员工和服务
不满意：清洁度
Facility and amenities were good. Room condition not. Mattress very old and bathroom dirty
2024 年 3 月入住 1 晚

4/10 很差

Skylere

2024 年 3 月入住 2 晚