I was booked into the Rowbridge on Tuesday 3rd may, Hotels.com then cancelled this booking with less than 2 hours notice while i was 200 miles from home.
Extremely poor service, i even spoke with the owner of the Rowbridge who informed me they asked Hotels.com to stop taking booking weeks ago.
Terence
2022 年 5 月入住 1 晚
2/10 糟糕
Miss
2022 年 4 月 15 日
Miss
2022 年 4 月入住 1 晚
2/10 糟糕
Tony
2022 年 4 月 14 日
不满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
You have not read my earlier e-mail when i advised that this hotel is closed for refurbishment and had to book another hotel at short notice.
You are very quick in attempting to establish quality but very slow in responding to criticism.
I did manage to book another Hotel, namely the Talbot in Ripley, Woking which was OK
Tony
2022 年 4 月入住 1 晚
8/10 还可以
Richard
商务旅客
2020 年 1 月 1 日
Ok
Room was to cold need a bigger heater for the size of the room. Also the shower was to low to get under comfortably. And the head was blocked so not working probably. Apart from that all good.
Richard
2019 年 12 月入住 1 晚
10/10 超赞
Gillian
团体旅客
2019 年 12 月 10 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
ne night in Woking
Good value for the area albeit the whole place looks a little tired. Room clean and comfortable, good ventilation and plenty of tea and coffee available. The downside was the hotel had stopped doing breakfast but this site still promotes it does. This has led to the staff having to face a lot of hostile comments which simply isn’t fair. Do them a favour Hotels.com and update your website!
Gillian
2019 年 12 月入住 1 晚
4/10 很差
真实旅客
2019 年 12 月 7 日
真实旅客
2019 年 12 月入住 2 晚
6/10 一般
真实旅客
2019 年 12 月 6 日
满意:清洁度、员工和服务、服务设施
Very friendly and nice big room it was a bit
Cool
真实旅客
2019 年 12 月入住 1 晚
4/10 很差
C
商务旅客
2019 年 12 月 5 日
不满意:客房舒适度,员工和服务
No longer does cooked breakfast. Cold room
Room was cold, to the point that I wasn't comfortable unless I had a jumper and trousers on, small fixed electric heater not fit for purpose. Asked for a portable heater at reception to be told they didn't have one. We booked primarily because of the good breakfast reviews and were disappointed to find they now only do a continental which you must take to your room the night before.
C
2019 年 12 月入住 2 晚
4/10 很差
Tim
商务旅客
2019 年 12 月 4 日
满意:员工和服务
No breakfast, £50 max.
The well reviewed excellent breakfast is no longer available, misguidedly I booked a £77 room after reading previous reviews that raved about the breakfast. All that is on offer now is a pot of instant porridge or a croissant with a box of juice that you have to collect on check in. In reality it's a £50 max room with a ropey shower, inadequate heating and at best a half arsed packed lunch. I feel a bit cheated and won't be back again. No one to check you out in the morning, great pub but it seems that the person in charge of the hotel side of things had checked out long before me.
Tim
2019 年 12 月入住 1 晚
6/10 一般
Julian
商务旅客
2019 年 12 月 2 日
满意:清洁度
不满意:员工和服务
Charged when I had already paid ...be careful
My stay was fine but when I came to check out the lady at reception said I had to pay for the room. Stupidly I didn't check my booking and later found out that I had already paid the £162.00 for two nights to Hotels.com, so I was charged twice! Now trying to get my money back!
Julian
2019 年 11 月入住 2 晚
8/10 还可以
P
2019 年 11 月 18 日
满意:员工和服务,清洁度
Only minor problems: bed very noisily creaky when you moved. Carpets in the annex corridor a bit grubby. Big plus point: staff very helpful and sociable to this strange old northerner with a bad back sitting in the bar on a Saturday evg.
P
2019 年 11 月入住 1 晚
6/10 一般
russell
2019 年 11 月 18 日
russell
2019 年 11 月入住 1 晚
4/10 很差
真实旅客
与配偶出行
2019 年 11 月 10 日
满意:员工和服务
不满意:住宿条件和设施
We had come down for a family party at the Rowbarge.
The lady who checked us in was friendly and helpful. Food at the party was plentiful and good.
Have to say though the rooms are poor and cold, the carpets need replacing throughout.
The lady who checked us did try to find extra heaters but to no avail. This time of year there need to put the heaters on in the rooms the morning before you arrive. But the rooms desperately need bringing up to date.
The breakfast was very good.
真实旅客
2019 年 11 月入住 1 晚
8/10 还可以
真实旅客
2019 年 9 月 24 日
真实旅客
2019 年 9 月入住 8 晚
10/10 超赞
Colin
2019 年 6 月 23 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Royal Ascot heaven
Amazing stay. Friendly staff and great landlord
Colin
2019 年 6 月入住 2 晚
8/10 还可以
Anthony
2019 年 6 月 20 日
满意:员工和服务、住宿条件和设施、客房舒适度
Friendly staff, nothing was too much trouble.
The hotel is in the middle of a refurbishment. Our room was a good size, very comfortable and clean with TV, tea and coffee maker and hair drier. Great breakfast and friendly staff. We also used the restaurant for our evening meal. The menu had a very good selection and the food was well presented, tasty and good portion size. We would stay there again if in the area.
Anthony
2019 年 6 月入住 1 晚
8/10 还可以
真实旅客
2019 年 5 月 30 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Ok
真实旅客
2019 年 5 月入住 1 晚
8/10 还可以
Charles
2019 年 4 月 4 日
满意:客房舒适度,员工和服务
Charles
2019 年 4 月入住 1 晚
10/10 超赞
真实旅客
与家人出行
2019 年 3 月 29 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Very friendly helpful staff ,breakfast was made of really anything we fancied. Great location for our needs would defiantly stay there again if staying in Woking
真实旅客
2019 年 3 月入住 1 晚
8/10 还可以
Fiona
2019 年 3 月 15 日
满意:清洁度、员工和服务、客房舒适度
Fiona
2019 年 3 月入住 1 晚
8/10 还可以
真实旅客
2019 年 3 月 5 日
满意:员工和服务,清洁度
Rooms are clean although tired looking. Safe parking. Quiet. Pleasant staff.
真实旅客
2019 年 3 月入住 3 晚
10/10 超赞
Clive,Bristol
商务旅客
2019 年 3 月 3 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Room was clean and the bed comfortable. The breakfast was excellent and the team were happy & polite.
Good value for money and would definitely visit again
Clive
2019 年 2 月入住 1 晚
8/10 还可以
真实旅客
与配偶出行
2019 年 2 月 24 日
满意:清洁度、员工和服务、住宿条件和设施
Don’t be put off by the slightly unprepossessing exterior. It does a look a bit uninspiring from the outside and on a Friday night it was a bit lively BUT the accessible room was perfect, spacious, quiet and well appointed. Dinner was excellent, a delicious steak and so was breakfast. Very pleasant staff, chatty new landlord, nothing was too much trouble. The pub is due for a (needed) refurb which will provide a much needed accessible toilet in the pub amoungst other changes. The dining room could do with some smartening up and easier wheelchair access but it’s adequate atm. The outside pots need replanting which would help a lot in improving its kerbside appeal. Very convenient for Bisley. Would stay again.
真实旅客
2019 年 2 月入住 1 晚
10/10 超赞
真实旅客
2019 年 2 月 1 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
真实旅客
2019 年 1 月入住 1 晚
8/10 还可以
john
2019 年 1 月 25 日
满意:客房舒适度,住宿条件和设施
Short stay
Stayed for 2 nights for a family funeral.On arriving the staff were welcoming and friendly,unfortunately on our first evening meal all our orders came at different periods,between 10 to 30mins.appart,although the food was very nice.