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关于伊利诺伊州伍德斯托克阿美瑞辛酒店的点评

2.5 out of 5
伊利诺伊州伍德斯托克阿美瑞辛酒店
990 Lake Avenue, Woodstock, IL

点评

8.0

很好

10 分 - 超赞。289 条好评，共有 754 条点评" "
8 分 - 还可以。272 条好评，共有 754 条点评" "
6 分 - 一般。105 条好评，共有 754 条点评" "
4 分 - 很差。43 条好评，共有 754 条点评" "
2 分 - 糟糕。45 条好评，共有 754 条点评" "

8.4/10

清洁度

8.6/10

员工和服务

7.8/10

服务设施

8.0/10

住宿条件和设施

7.2/10

环保

点评

4/10 很差

Natasha

不满意：清洁度、员工和服务、服务设施、住宿条件和设施
The bathriom had large water stains in ceiling. Lighting was very poor in bathroom and room. The toiket had a large shoe print on lid. Towel was dirty. Hotel was loud.
2024 年 5 月入住 1 晚

6/10 一般

Lori

与家人出行
不满意：住宿条件和设施
It was in a odd location to find. The lighting could be better on the outside of the building. The front desk greeter was pleasant though had communication issues. Pillows were comfortable and bed was OK. Needed some upgrades.
2024 年 4 月入住 1 晚
Dee 于 2024年04月29日 的回复
Hello Lori, we are saddened to hear that your experience staying with us was anything less than perfect. We are working on the outside of the property soon as it aligns with the street changes that will be made soon. We are making upgrades within our location as well as we have recently switched brands. We are pleased to hear that staff was pleasant and hope to have you as a guest in the future.

10/10 超赞

Yulian，Aurora

满意：清洁度、员工和服务、住宿条件和设施
Wonderful staff, not bad location
2024 年 4 月入住 1 晚
Dee 于 2024年04月23日 的回复
Hello yulian, I am pleased to hear that you enjoyed your stay. We hope to see you again.

2/10 糟糕

sandy

商务旅客
不满意：住宿条件和设施，清洁度
We have used this hotel in the past for all of our employees that come from another state and had no problems. We used it this time and our employees said it was noisy, drugs were being used and they were very uncomfortable staying there.
2024 年 3 月入住 1 晚
Dee 于 2024年04月23日 的回复
Hello Sandy, on behalf of AmericInn and Wyndham I would like to extend my deepest apologies to you and your employees. Guest hospitality and safety is our top priority and I am saddened to hear they were uncomfortable. We will do better to keep any eye on anyone who is offensive to other guest in any way. Please report to staff on property in the future so we can handle the situation as a priority. We look forward to your stay in the future.

10/10 超赞

Badri

满意：清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 7 晚
Dee 于 2024年04月23日 的回复
Hello Badri, I am pleased to hear that you enjoyed your stay. We look forward to having you stay in the future.

8/10 还可以

Colin

与配偶出行
We have stayed at least two times before. Our room was clean and quiet. On our last night we had a problem with noise next door. After calling the desk clerk five times the noise finally stopped.
2024 年 3 月入住 7 晚
Dee 于 2024年04月23日 的回复
Hi Colin, we are pleased to hear that the rooms were clean to your satisfaction but also saddened to hear that you were disturbed during your stay. We are working on communicating with guest in an appropriate manner as to avoid disturbances to other guests. Your comfort is or priority

2/10 糟糕

Heather

与家人及幼儿出行
Sheet were dirty, pool was closed, mirror came off the wall
2024 年 3 月入住 2 晚
Dee 于 2024年04月23日 的回复
Hello Heather, on behalf of AmericInn and Wyndham we would like to extend our deepest apologies. Housekeeping will be notified about the cleanliness of the rooms. We are also renovating and working on updates and regular maintenance. These issues are being resolved for a better guest experience as your comfort is our priority.

4/10 很差

Sandra

与配偶出行
不满意：员工和服务
Entrance was unfriendly. No one at counter to greet us. Had to call them after 5 minutes to help us get checked in. Room was very cold when entering. Looked old and dingy. Parking lot was dark and no signage or bad signage from street entrances
2024 年 3 月入住 1 晚
Dee 于 2024年04月23日 的回复
Hello Sandra, on behalf of AmericInn and Wyndham we would like to extend our deepest apologies. Our staff sometimes has to deal with other guest and may be away from the desk for an extended period of time as we have a button to page them and instantly notify them that a guest has arrived or needs assistance. We are making updates to the property to ensure a better experience.

6/10 一般

Amy

2024 年 2 月入住 1 晚

6/10 一般

Ken

团体旅客
Door to room didnt work. I had to stand in the lobby for 20 minutes while they tried to get the door open. Finally tgey gave me a different room. I asked them as soon as there was a probkem...and they said...sorry, no other rooms available. Poor service.
2024 年 2 月入住 2 晚
Dee 于 2024年02月19日 的回复
We would like to extend our deepest apologies to the guest and assure we will do better in the future to prevent this from happening again.

6/10 一般

DAVID

满意：员工和服务
不满意：清洁度
Unhappy
We did understand the hotel was in the middle of a renovation. However our room was very dusty- and I am not talking about a little dust! The low watt light bulbs was a hardship as you could not read or apply makeup furthermore the low lights in bathroom would make it impossible to clean properly. Again, understand in the middle of a renovation- but should consider these comments. Thank you
2024 年 2 月入住 2 晚
bob 于 2024年02月3日 的回复
hank you for taking the time to tell us about your experience at AmericInn by Wyndham Woodstock IL. It is always a pleasure to receive positive feedback.I am particularly pleased That you found dust in room. Renovation is not excuse for us. but we promise that we will make sure that there not dust in room anymore. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at AmericInn Hotels and Suites, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.

6/10 一般

ryan

2024 年 2 月入住 2 晚

8/10 还可以

真实旅客

满意：清洁度、员工和服务、客房舒适度
The stay was fine. Side table lamp shade looked like had been in a fight. Bed pillows were very small. Shower mat got slippery when wet. Dangerous situation in a handicap room.
2024 年 2 月入住 1 晚
bob 于 2024年02月3日 的回复
hank you for taking the time to tell us about your experience at AmericInn by Wyndham Woodstock IL. It is always a pleasure to receive positive feedback.I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at AmericInn Hotels and Suites, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.

2/10 糟糕

Connie

不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Horrible.
I booked this on hotels.com a few months ago. We got there and not only did they say we didn’t have a reservation ( I showed them my confirmation for hotels.com) but they said they were sold out and didn’t give us a room. And were nonchalant. “Oh well sorry” they said they have lots of problems with hotels.com
2024 年 2 月入住 1 晚
bob 于 2024年02月3日 的回复
hank you for taking the time to tell us about your experience at AmericInn by Wyndham Woodstock IL. It is always a pleasure to receive positive feedback.I am particularly pleased That we didn't found your reservation on when you come in to check in. but its some time we switch over to another hotel brand so it might not come in new system. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at AmericInn Hotels and Suites, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.

2/10 糟糕

Timothy

不满意：住宿条件和设施
2024 年 1 月入住 1 晚
bob 于 2024年02月3日 的回复
hank you for taking the time to tell us about your experience at AmericInn by Wyndham Woodstock IL. It is always a pleasure to receive positive feedback.I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at AmericInn Hotels and Suites, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.

6/10 一般

Bonita

满意：清洁度、员工和服务、客房舒适度
Stay here every year while visiting family
$120 for our furry friends to stay w/us for 2 nights, seems a bit crazy. We haven’t stayed in the winter before; there was a pile of 3 feet of snow right in front of the opening where your pets (usually) can stretch, run & potty. No where to go accept for the icy parking lot. Sidewalks needed attention; I had to shuffle in order not to slip & wipe out. That being said, the staff was pleasant & welcoming. Room was comfortable.
2024 年 1 月入住 2 晚
bob 于 2024年02月3日 的回复
hank you for taking the time to tell us about your experience at AmericInn by Wyndham Woodstock IL. It is always a pleasure to receive positive feedback.I am particularly pleased That about snow being not remove. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at AmericInn Hotels and Suites, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.

6/10 一般

Kailee

2023 年 12 月入住 2 晚
bob 于 2024年02月3日 的回复
hank you for taking the time to tell us about your experience at AmericInn by Wyndham Woodstock IL. It is always a pleasure to receive positive feedback.I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at AmericInn Hotels and Suites, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.

6/10 一般

Suzanne

与家人出行
满意：清洁度
不满意：客房舒适度，住宿条件和设施
Not best brand for the money.
I reserved 3 nights. I assumed it was going to be a normal chain hotel experience because it was a Wyndham property but it felt more like a second rate hotel experience. I checked in 12-30 and stayed 1 night but did not have good sleep and for the rate (115 a night/ comparable to other chains) was not satisfied with the property. At 9:30 am I talked to manager to cancel my remaining 2 nights. He said they could not let me out of my prepaid reservation. Hotels said it is up to property owner. They could not even print me a receipt or explain why I had to pay for all 3 nights when I wanted to leave. My room was not conducive to a good sleep, the bathroom energy auto sense light was attached to a very loud fan. Between that and the noisy heater sleep was tough. Room would get too hot or too cold and throughout the night I had to turn heater on/ off.TV offering minimal. Breakfast adequate, but ( on a Sunday) stopped at 9. We were eating ours so I did not miss out but right at 9 they cleared the food even as a few stragglers walked in. That did not feel hospitable to us. The manager DID offer to give me another room but I think this is the general condition of the hotel and not just that things were in disrepair only in my room.I moved to a different brand hotel, paid $5 less a night and had a much much better experience in size of the room, quality of the breakfast, quality of the service, TV channels, and all the infrastructure such as the bathroom lights and the heating.
2023 年 12 月入住 3 晚
bob 于 2024年02月3日 的回复
hank you for taking the time to tell us about your experience at AmericInn by Wyndham Woodstock IL. It is always a pleasure to receive positive feedback.I am particularly pleased That we meet your expectation. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at AmericInn Hotels and Suites, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.

6/10 一般

真实旅客

满意：清洁度、住宿条件和设施、客房舒适度
Disappointed
Our room was clean and comfortable. The free breakfast was less than desirable. There was no coffee at 7:30am when my husband went to get us some. He let the front desk person know and she had to get coffee made. Then an hour later when we went to ear breakfast the eggs and other items were empty and once again the front desk person needes to be informed. Even though the problems were addresses it seemed ridiculous to us that these basic breakfast staples were not kept up with.
2023 年 12 月入住 2 晚
bob 于 2024年02月3日 的回复
hank you for taking the time to tell us about your experience at AmericInn by Wyndham Woodstock IL. It is always a pleasure to receive positive feedback.I am particularly pleased That we meet your expectation. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at AmericInn Hotels and Suites, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.

4/10 很差

Brian

与家人出行
满意：客房舒适度
不满意：员工和服务
Poor Customer Service
Hotel charged me for stay even though already paid for through Hotels.com. Called hotel, explained it twice to someone not understanding, left call back info and have not heard from them. Poor customer service.
2023 年 12 月入住 1 晚
bob 于 2024年02月3日 的回复
hank you for taking the time to tell us about your experience at AmericInn by Wyndham Woodstock IL. It is always a pleasure to receive positive feedback.I am particularly pleased That we meet your expectation. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at AmericInn Hotels and Suites, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.

6/10 一般

David

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
The bed was really comfy. The linens smelt fresh. Looks like they need to buy some new bath towels though. It was dark in the bathroom. Thought it was too expensive for what you got. Overall the bed was nice and the TV was nice.
2023 年 12 月入住 1 晚
bob 于 2024年02月3日 的回复
hank you for taking the time to tell us about your experience at AmericInn by Wyndham Woodstock IL. It is always a pleasure to receive positive feedback.I am particularly pleased That we meet your expectation. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at AmericInn Hotels and Suites, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.

6/10 一般

Paul

与配偶出行
满意：员工和服务
不满意：服务设施，清洁度
The staff were very helpful and the check-in process was smooth. When we arrived in our room there were lots of stains on the bedsheets and the TV was not working.
2023 年 12 月入住 1 晚
Dee 于 2024年02月19日 的回复
We are happy to hear you had a smooth check in process, and would like to apologize for the dissatisfaction of your room. Moving forward we will do better as far as the room quality.

6/10 一般

Andrea，mound

与家人及幼儿出行, 与家人出行
2023 年 12 月入住 1 晚

10/10 超赞

Keri

满意：清洁度、员工和服务、住宿条件和设施
2023 年 12 月入住 1 晚

10/10 超赞

roger，madison

满意：清洁度、员工和服务、住宿条件和设施
Room was large. Beds were very comfortable. Really quiet durig our stay. Staff was really friendly.
2023 年 12 月入住 1 晚

8/10 还可以

Linda，Sarasota

与家人出行
满意：员工和服务，清洁度
Clean. Friendly staff.
2023 年 11 月入住 1 晚

8/10 还可以

christine

满意：员工和服务、服务设施、住宿条件和设施
2023 年 11 月入住 1 晚

8/10 还可以

Ronald

与家人出行
满意：清洁度、员工和服务、住宿条件和设施
Good hotel. But the grandkids wanted to use the pool and the water was cold. Plus the pool didn’t open until 10am with checkout time at 11am
2023 年 11 月入住 1 晚

6/10 一般

Jacqueline

满意：员工和服务
不满意：住宿条件和设施，清洁度
I normally prefer to stay at this place, but yesterday it reeked of pot smoke like all the other hotels in the area.
2023 年 10 月入住 1 晚
bob 于 2023年10月28日 的回复
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 还可以

Brad

与家人出行
Nice place to say. We were pleased with the stay.
2023 年 10 月入住 5 晚
bob 于 2023年10月28日 的回复
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 超赞

Georgine

2023 年 10 月入住 1 晚
BOB 于 2023年11月14日 的回复
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 还可以

Debbie

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 10 月入住 2 晚
bob 于 2023年10月28日 的回复
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 还可以

Sue

满意：清洁度、员工和服务、住宿条件和设施
2023 年 10 月入住 3 晚
bob 于 2023年10月28日 的回复
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 还可以

真实旅客

满意：客房舒适度，清洁度
2023 年 10 月入住 5 晚
bob 于 2023年10月28日 的回复
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 超赞

Mark

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Went for a long weekend, perfect placement between Illinois railroad museum and Volo auto museum. We spent a full day at each. Obtained a good night's rest before heading out on the long drive home.
2023 年 10 月入住 2 晚
bob 于 2023年10月28日 的回复
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

6/10 一般

Carol

满意：服务设施，清洁度
It was difficult to find with no Best Western sign on the road and the hotel is set back and not easily seen while driving. The hotel is just okay.
2023 年 9 月入住 2 晚
bob 于 2023年10月28日 的回复
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 超赞

joe

团体旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
very clean and comfy
2023 年 9 月入住 1 晚
bob 于 2023年10月28日 的回复
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 还可以

John

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Rented two rooms for me and my daughters family we were intown for a wedding. Good location, hotel team was helpful and courteous.
2023 年 9 月入住 3 晚
bob 于 2023年10月28日 的回复
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

4/10 很差

Dennis

与家人出行
满意：员工和服务
不满意：清洁度、服务设施、住宿条件和设施
It was old, It smelled like dirty gym socks, the room was not worth the money we paid for it, we asked the guy at the desk how to get somewhere and he said he wasn't from there and didn't know how to get anywhere. The room was humid, we had the thermostat on the air conditioner set at 72 to try and get the humidity out of the air and that didn't work there was no fan or light in the shower, other than the staff, it was old and run down. Would NOT recommend this place
2023 年 9 月入住 2 晚
bob 于 2023年10月2日 的回复
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 超赞

RON

满意：员工和服务，清洁度
2023 年 9 月入住 1 晚
bob 于 2023年10月2日 的回复
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 还可以

JESUS ABEL

商务旅客
满意：清洁度、员工和服务、客房舒适度
2023 年 9 月入住 1 晚
bob 于 2023年10月2日 的回复
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

4/10 很差

TIMOTHY

与家人出行
不满意：清洁度、住宿条件和设施、客房舒适度
Never again
The hotel was rundown, any work done on the hotel amateur. Hotel and unpleasant odor and the floors were filthy. My wife put on a brand new pair of Night socks. And she showed me the bottoms they were almost black.
2023 年 9 月入住 1 晚
bob 于 2023年10月2日 的回复
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 还可以

Carl

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
We made an appointment, then had to change it for another week. When we arrived, no reservation to be found, but room readily available.
2023 年 9 月入住 1 晚
bob 于 2023年10月2日 的回复
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 超赞

Rich

与家人出行, 带宠物出行
满意：服务设施
Everything was very good.
2023 年 9 月入住 3 晚
bob 于 2023年10月2日 的回复
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 超赞

Sergio

2023 年 9 月入住 1 晚
bob 于 2023年10月28日 的回复
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 超赞

Agnes

2023 年 8 月入住 1 晚
bob 于 2023年10月2日 的回复
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 超赞

Laury

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Fun stay
The hotel was very clean. The pool was very nice. The staff was very friendly and helpful. Bob the night clerk was a very helpful person.
2023 年 8 月入住 2 晚
bob 于 2023年10月28日 的回复
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 还可以

Mary

满意：住宿条件和设施，服务设施
Motel was good but the location was not good. It was right next to a run down motel.
2023 年 8 月入住 2 晚
bob 于 2023年10月2日 的回复
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 超赞

Sheryl

2023 年 8 月入住 1 晚

10/10 超赞

Robert

满意：清洁度、员工和服务、住宿条件和设施
Very clean spacious room !!
2023 年 8 月入住 1 晚