「We booked via Hotels.com and even got a receipt confirming the payment but when we got there, the reservation was not there. They gave me the room but had to pay again then chase the refund from hotels.com. Staff were adamant they are not listed on Hotels.com. Staff seemed pretty clueless and unwilling to help resolve the situation」
「In all it was a very good stay, however, they seemed to have an issue with hotels.com, which led to me paying an extra N5000. But apart from that the hotel was great and I will book again.」