Sydney Yellow House Hotels

"old equipment in the rooms"

"An old hotel which has had some renovations completed that has modernized parts of it. Our room was updated and very clean, however it was small. Barely room to move. The bathroom was lovely and new but no bench space for anything which was annoying. The balcony was standing room only, you couldn't fit a chair out there. The rooms were close to each other therefore it was extremely noisy. Our neighbours had no respect and aswell as talking loudly, they were banging their doors closed, constantly late at night and very early in the morning at 6.30am. The corridors were small and narrow. The renovations in the rooms seem nice enough however the corridors look like they need more work. The pool and spa is outdated and the gym had minimal equipment. The staff were lovely and the reception area was nice and cosy. Overall you will get what you pay for at this hotel. Having said this, we enjoyed our stay, but I probably wouldn't stay again. "

"Beautiful hotel with amazing facilities. Staff are friendly and accommodating. Location is lovely and was the highlight of our stay. "

"Check in team continuing to be both efficient and welcoming and rooms are calm and comfortable Food is not as well executed or as interesting as it used to be so this feature of staying at the Ace is not as enticing any more "

"Staff has good service. "

"Lovely staff - very clean and central to the centre - will definitely book again"

"This is a beautifully appointed hotel. Great central location. We will definitely stay here again."

"We stayed for 4 nights and 5 days and unfortunately, the breakfast experience was consistently disappointing. The menu selection was very poor and repetitive, far below what you would expect from a 5-star hotel. More concerning, however, was the level of service. We were travelling with a baby, and simple requests such as a high chair or baby cutlery were handled extremely slowly, often requiring multiple reminders. This made what should have been an easy dining experience unnecessarily stressful. Basic table service was also lacking. Used plates were not cleared unless we explicitly asked, which is unacceptable for a hotel of this standard. Additionally, it was quite unprofessional to see staff at the entrance wearing wireless earphones and chatting among themselves instead of attending to guests. There was little sense of organisation or attentiveness. Overall, the service at breakfast was far below expectations and significantly impacted our stay. Aside from the location, this hotel does not deliver the level of quality expected for the price."

"The location was very good, right near the marina and Sealife Aquarium. Lots of dining near the waterfront and the Hop on Bus Stop was close by too. This hotel is very large with several restaurants & a bar/ lounge. They have many business people & conference rooms, so lots of people coming & going all day & night. The staff was very friendly & professional. Our room was clean and comfortable & it was very quiet. They took very good care of our luggage storage while we waited for our airport transfer several hours later that day. Only issue we had was regarding their breakfast. We were told at check In that we had to preorder our breakfast buffet for every day of our stay, so we went ahead and added it onto our hotel bill. When we went to the buffet we were consistently asked if we wanted it charged to our room? We told them we had already prepaid, and it took them forever to find that charge on our reservation! So, this was a complete LIE! We did NOT have to preorder — we could have just paid every day as needed. Did not appreciate that! I had to check our bill at check out to make sure we had not been double charged. Maybe the business people don’t care because their corporations are paying, but as a private customer, I do not like being lied to & then questioned about a charge everyday! "