大堂休息區

約克市中心假日酒店 (IHG 旗下酒店)的評價

4 out of 5

評價

8.2

很好

10 分評分,優異;1001 則評價中有 373 則" "
8 分評分,不錯;1001 則評價中有 395 則" "
6 分評分,一般;1001 則評價中有 141 則" "
4 分評分,欠佳;1001 則評價中有 54 則" "
2 分評分,很差;1001 則評價中有 38 則" "

8.4/10 

整潔度

8.6/10 

職員與服務

7.8/10 

設施服務

8.0/10 

住宿狀況

8.0/10 

環保程度

評價

10/10 優異

Hok Wai

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Good service and staff with good attitude
於 2023 年 4 月住了 4 晚

10/10 優異

KWOK HO

於 2021 年 8 月住了 1 晚
Receptionist 於 2021年9月23日的回應
Dear Kwok Ho, Thank you for taking the time to leave us a review. I am thrilled to see you enjoyed your stay with us! We hope to welcome you back to the hotel again soon. Kind Regards Kate Rowbotham Reception

10/10 優異

JINGKUN

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 7 月住了 1 晚

4/10 欠佳

lisze (Hong Kong)

家人同遊
不滿:職員與服務
我預訂了雙人房連梳化床房間,check in只給我一間雙人房,櫃枱職員還問我是否二人入住,是的話就夠住了,現在沒有連梳化床房間給妳們了,態度不太有善。當初選這款房間是想空間大這才選的,如果我只要一間雙人客房,可以有更多選擇,無需要付更多費用租這間酒店,所以不會有下次再入住。
於 2019 年 2 月住了 3 晚
Laura 於 2019年3月8日的回應
thank you for your comments all our rooms are of a the same size. if you had booked a family room for two adults you may of recieved a upgrade to a king size bed which is why you may not of had the sofa. Should you of preferred a double bed with sofa, we would of been more than happy to reallocate the room for you.I am sorry to hear you wont be staying with us again. However should you change you mind we look forward to welcoming you back.

8/10 不錯

Po Chang

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
房間可...無法停車,門口又是雙黃線....付費停車場距離飯店門口約200公尺..隊友行李的人而言不是很方便..停車24小時9磅
於 2019 年 2 月住了 1 晚
Laura 於 2019年3月6日的回應
thank you for your comments on your recent stay. unfortunately we do not have on site car parking. We can recommend near by car parking for you at a discounted rate. I hope we can welcome you back soon, Kind regards Lora b

10/10 優異

Catherine

酒店位置接近市中心,相當方便。員工服務好,客房整潔,特別是每天清潔整理房間的員工非常用心。
於 2018 年 8 月住了 4 晚
lora B 於 2018年9月26日的回應
Thank you for your review on your recent stay. we hope to welcome you back on your next visit to York

10/10 優異

DI

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
完美的体验
这家酒店位置非常好,步行可到各主要景点,服务人员态度非常好,酒店干净整洁卫生,早餐非常好,品种多品质好,总之是非常棒的酒店!
於 2018 年 7 月住了 2 晚
Laura 於 2018年8月20日的回應
Thank you for your review and comments regarding your recent stay at Holiday inn York city centre. I'm pleased you enjoyed your stay. Than you for your comments regarding all aspects of your stay. I hope we can welcome you back on your next visit to York.

8/10 不錯

david

伴侶同遊
Well kept good location poor parking options
於 2024 年 5 月住了 1 晚
Front of House 於 2024年5月18日的回應
Dear David, We would love to hear more about your experience so that we can use your valuable feedback to deliver an even better experience next time. Please reach out with any further comments or suggestions you wish to share. Again, thank you for taking the time to review us!Stay ConnectedShivaraj ShettigarNight Manager Holiday Inn York City Centre.

10/10 優異

Paul

家人同遊
讚好:整潔度、職員與服務和住宿狀況
Excellent and helpful staff
於 2024 年 4 月住了 1 晚
Front of House 於 2024年5月18日的回應
Dear Paul, We would love to hear more about your experience so that we can use your valuable feedback to deliver an even better experience next time. Please reach out with any further comments or suggestions you wish to share. Again, thank you for taking the time to review us!Stay ConnectedShivaraj ShettigarNight Manager Holiday Inn York City Centre.

8/10 不錯

Aree (London)

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 1 晚
Front Desk 於 2024年4月23日的回應
Dear Aree,We would love to hear more about your experience so that we can use your valuable feedback to deliver an even better experience next time.Please reach out with any further comments or suggestions you wish to share. Again, thank you for taking the time to review us!Stay Connected,Shivaraj Shettigar Night Manager Holiday Inn York City Centre.

6/10 一般

Joy

伴侶同遊
讚好:整潔度和職員與服務
Good budget hotel in a good location. Only niggle would be all the public rooms showing GB News all the time. Not renowned for their balanced and informative broadcasting to put it kindly!
於 2024 年 4 月住了 2 晚
Front Desk 於 2024年4月22日的回應
Dear Joy,Thank you for taking the time to share your feedback with us regarding your recent stay at Holiday Inn City Centre York. We appreciate your input as it helps us understand the areas where we can improve our guests' experience.We're pleased to hear that you found our hotel to be a good budget option in a convenient location. However, we apologize for any discomfort caused by the continuous airing of GB News in our public rooms. We understand that preferences for news sources vary among our guests, and it's important to us to create an inclusive environment.Your feedback regarding the broadcasting choice is duly noted, and we will take it into consideration as we review our programming options. Our aim is to ensure that all guests feel welcome and comfortable during their stay with us.We appreciate your understanding and hope that despite this issue, you were able to enjoy your overall experience with us. If there's anything else we can assist you with or if you have any further feedback to share, please don't hesitate to reach out to us directly.Warm regards,Shivaraj ShettigarNight ManagerHoliday Inn City Centre York

8/10 不錯

monica

讚好:整潔度、職員與服務、設施服務和住宿狀況
Great stay if you’re walking around York with children!
於 2024 年 3 月住了 1 晚
Front Desk 於 2024年4月22日的回應
Dear Monica,Thank you for taking the time to share your feedback with us following your recent stay at Holiday Inn City Centre York. We're delighted to hear that you had a great experience while exploring York with your children.It's fantastic to know that our hotel served as a convenient and enjoyable base for your family adventures in the city. We strive to provide a welcoming and comfortable environment for all our guests, especially families, and we're thrilled that you found your stay to be accommodating for your needs.Your kind words are greatly appreciated, and we hope to have the pleasure of welcoming you and your family back for another enjoyable stay in the future. If there's anything else we can do to enhance your experience or if you have any special requests for your next visit, please feel free to let us know.Warm regards,Shivaraj ShettigarNight ManagerHoliday Inn City Centre York

8/10 不錯

Emma

讚好:整潔度和職員與服務
Staff are lovely and very helpful. The breakfast is very good too - plenty of choice and very fresh, however, padyries are dry. I think they are over cooked. Rooms are OK. The grouting around the shower was rather tired and needed redoing. The worst thing is the noise. We were at the back and had a window onto a flat roof. When it rained, the noise was very loud and kept me awake. We also had a room with a connecting door - our neighbours may as well have been in our room with us!
於 2024 年 3 月住了 5 晚
Front Desk 於 2024年4月22日的回應
Dear Emma,Thank you for taking the time to provide us with your feedback following your recent stay at Holiday Inn City Centre York. We greatly appreciate your detailed input as it allows us to address any areas of concern and continually improve our services.We're thrilled to hear that you found our staff to be lovely and very helpful, and that you enjoyed the breakfast with its ample choices and freshness. However, we apologize for the disappointment caused by the dry pastries. Your feedback regarding the quality of the pastries and their preparation will be shared with our kitchen team for immediate review and improvement.Furthermore, we regret to learn about the issues you encountered with your room. Please accept our apologies for the tired grouting around the shower and the inconvenience caused by noise disturbances. Providing a comfortable and peaceful environment for our guests is important to us, and we understand the impact that external factors such as rain noise and connecting doors can have on your stay.Rest assured, we will address these concerns promptly, including assessing options to mitigate noise disturbances and ensuring that the maintenance issues in the room are promptly rectified.We sincerely apologize for any inconvenience these issues may have caused you and hope that they did not overshadow your overall experience with us. If there's anything else we can do to make your future stays more comfortable, please don't hesitate to let us know.Warm regards,Shivaraj ShettigarNight ManagerHoliday Inn City Centre York

4/10 欠佳

Alistair

家人同遊, 伴侶同遊
讚好:整潔度和職員與服務
不滿:設施服務和住宿狀況
The walls of the rooms are thin and noisy especially when there are children staying and playing in the room. There is only one single lift so it doesn't help when it is out of order, you have been on your feet all day, your room is on the 4th floor and you have arthritis.
於 2024 年 3 月住了 2 晚
Front Desk 於 2024年4月22日的回應
Dear Alistair,Thank you for sharing your feedback with us following your recent stay at Holiday Inn City Centre York. We appreciate your insights as they help us identify areas where we can improve our guests' experience.We sincerely apologize for the inconvenience caused by the noise from neighbouring rooms and the limitations with our lift system. We understand how disruptive noise can be, especially when trying to relax after a long day of exploring the city. Additionally, we regret any discomfort caused by the single lift being out of order, particularly for guests with mobility issues like yourself.Please be assured that we take your concerns seriously, and we will review our procedures to address these issues and ensure that they are rectified promptly. Your comfort and satisfaction are of utmost importance to us, and we regret any inconvenience you experienced during your stay.If there's anything else we can do to improve your future stays or if you have any further feedback to share, please don't hesitate to reach out to us directly.Warm regards,Shivaraj ShettigarNight ManagerHoliday Inn City Centre York

8/10 不錯

Stephen

親子同遊
讚好:整潔度、職員與服務和住宿狀況
Everything was fine, lift not working, no hotel carpark forcing expensive overnight parking fee. Staff friendly, helpful.
於 2024 年 3 月住了 1 晚
Front of House 於 2024年3月28日的回應
Dear Stephen,Thank you for taking the time to share your recent experience at Holiday Inn City Center York. We are pleased to hear that overall, your stay was fine and that you found our staff to be friendly and helpful.However, we apologize for any inconvenience caused by the lift not working during your stay. We understand the importance of this amenity for our guests, and we are working diligently to resolve the issue as quickly as possible.Regarding the parking situation, we regret any inconvenience caused by the absence of a hotel car park. We understand that this may have resulted in additional expenses for overnight parking, and we apologize for any inconvenience. We will explore options to better assist our guests with parking in the future.Your feedback is valuable to us as we continuously strive to improve our services and facilities.If you have any further comments or if there is anything else we can assist you with, please do not hesitate to reach out.Warm regards,Shivaraj ShettigarNight ManagerHoliday Inn City Center York

10/10 優異

Eleanor

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Nice holiday. Good value for a family of 4. Room was a good size.
於 2024 年 3 月住了 1 晚
Front of House 於 2024年3月28日的回應
Dear Eleanor,Thank you for sharing your feedback regarding your recent holiday at Holiday Inn City Center York. We are delighted to hear that you had a nice holiday and that you found your stay to be good value for your family of four.We are pleased that you found the room size to be adequate for your needs. Ensuring our guests have comfortable and spacious accommodations is important to us, especially for families.Your satisfaction is our priority, and we are thrilled that we could contribute to making your holiday enjoyable and memorable.If you have any further comments or if there is anything else we can assist you with, please do not hesitate to reach out.Warm regards,Shivaraj ShettigarNight ManagerHoliday Inn City Center York

8/10 不錯

Nicola

家人同遊
Room was clean and well looked maintained. Reception staff were very helpful and polite.
於 2024 年 3 月住了 2 晚
Front of House 於 2024年3月28日的回應
Dear Nicola,Thank you for sharing your feedback following your recent stay at Holiday Inn City Center York. We greatly appreciate your kind words and are delighted to hear that you had a pleasant experience.We are thrilled that you found your room to be clean and well-maintained. Providing a comfortable and hygienic environment for our guests is a top priority, and we are pleased that our efforts met your expectations.Additionally, we are pleased to hear that our reception staff were very helpful and polite during your stay. Ensuring our guests feel welcome and well-assisted from the moment they arrive is integral to our service philosophy, and we are glad that our team made a positive impression on you.Your feedback motivates us to continue delivering exceptional service and experiences for all our guests.If you have any further comments or if there is anything else we can assist you with, please do not hesitate to reach out.Warm regards,Shivaraj ShettigarNight ManagerHoliday Inn City Centre York

8/10 不錯

Luke

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 1 晚
Front of House 於 2024年3月28日的回應
Dear Luke, We would love to hear more about your experience so that we can use your valuable feedback to deliver an even better experience next time. Please reach out with any further comments or suggestions you wish to share. Again, thank you for taking the time to review us!Stay ConnectedFront Desk Team

8/10 不錯

Joseph

讚好:職員與服務和設施服務
Some of the Tiles in the Hotel Bathroom were cracked and walls in the bathroom seemed to be a little dirty.
於 2024 年 3 月住了 4 晚
Front of House 於 2024年3月28日的回應
Dear Joseph,Thank you for taking the time to provide feedback on your recent stay at Holiday Inn City Center York. We appreciate your comments and regret to hear about the issues you encountered with the tiles and walls in the bathroom.Please accept our sincere apologies for any inconvenience caused by the cracked tiles and cleanliness concerns. Maintaining a high standard of cleanliness and upkeep in all areas of our hotel, including the bathrooms, is of utmost importance to us, and we apologize that we fell short of your expectations in this regard.Rest assured, we will address the issues you mentioned with our maintenance and housekeeping teams to ensure that necessary repairs are made promptly and that cleanliness standards are upheld to the highest level.Your feedback is invaluable to us as it helps us identify areas for improvement and take corrective actions to enhance the guest experience.If you have any further comments or if there is anything else we can assist you with, please do not hesitate to reach out.Warm regards,Shivaraj ShettigarNight ManagerHoliday Inn City Centre York

10/10 優異

Saad

親子同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Can’t fault a thing about this hotel! For me, the three most important factors are affordability, cleanliness, and the breakfast. All three were spot on. The added pluses for me was how close it was to the train station and all the major spots in York. My kids loved the GF lounge where there were board games for them to play with. The staff were super friendly and offered to keep our luggage after we checked out whilst we did some more touring in the city before catching our train in the evening. The only thing I wish they had was halal options at breakfast, but that’s not a dealbreaker for me.
於 2024 年 2 月住了 2 晚
Shivaraj 於 2024年2月28日的回應
Dear Saad,I hope this message finds you well.Thank you so much for taking the time to share your fantastic feedback about your recent stay at Holiday Inn York City Centre. It brings us immense joy to hear that your experience with us was nothing short of excellent.We are thrilled to learn that our hotel met all your expectations, particularly in terms of affordability, cleanliness, and the quality of our breakfast offerings. Ensuring that our guests receive great value for their money, along with a clean and comfortable environment, is of utmost importance to us, and we are delighted that we succeeded in providing you with a memorable stay.It's wonderful to hear that our proximity to the train station and key attractions in York was convenient for you. We strive to offer a convenient location to enhance our guests' overall experience.We're delighted that your kids enjoyed our GF lounge and the board games provided. Creating a welcoming and enjoyable environment for families is something we take great pride in.I'm glad to hear that our staff's friendliness and willingness to assist, including holding your luggage after checkout, contributed positively to your stay. Your comfort and convenience are our top priorities, and we are always here to assist in any way we can.Regarding your feedback about halal options at breakfast, please know that we take all dietary preferences into consideration and will explore options to enhance our breakfast offerings in the future.Once again, thank you for your glowing review and for choosing to stay with us. We can't wait to welcome you and your family back for another memorable stay in the future.Warm regards,Shivaraj ShettigarNight ManagerHoliday Inn York City Centre

8/10 不錯

Chris

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 2 月住了 2 晚
Shamsher 於 2024年2月19日的回應
Dear Guest, Thank you for sharing your feedback with us. Your kind patronage is truly valued. Best RegardsThe Management Holiday Inn York City Center

10/10 優異

Amy

於 2024 年 2 月住了 1 晚
Shamsher 於 2024年2月19日的回應
Dear Guest, Thank you for sharing your valued feedback with us. Your kind patronage is truly valued. Best regardsThe Management Holiday Inn York City Center

8/10 不錯

Lee

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
York stopover
Another stop in York. Hotel was fine and comfortable. Breakfast not the best, one day we had to order it but next it was out to help yourselves. Sausages and bacon were nasty, no taste and very fatty. Sausage didn’t even taste like sausage and as for the bacon … well say no more
於 2024 年 1 月住了 2 晚
Shivaraj 於 2024年2月8日的回應
Dear Lee,I hope this message finds you well. Thank you for taking the time to share your feedback regarding your recent stay at Holiday Inn York City Centre. Your comments are important to us as they help us identify areas for improvement and ensure that we continue to provide the best possible experience for our guests.While I am pleased to hear that you found our hotel to be comfortable, I would like to extend my sincere apologies for the shortcomings you experienced with our breakfast service. Providing a satisfying breakfast experience is crucial to us, and it is disappointing to learn that we fell short of your expectations on this occasion.Your feedback regarding the quality of the sausages and bacon is duly noted, and I assure you that we will address this matter with our kitchen team to ensure that the food we serve meets the high standards that our guests expect and deserve.Regarding the inconsistency in breakfast service, I apologize for any confusion or inconvenience this may have caused. Consistency is key to providing a seamless experience for our guests, and I apologize for the inconsistency you encountered during your stay.Please know that your feedback is taken seriously, and we will use it to make the necessary improvements to our breakfast service.Once again, thank you for choosing Holiday Inn York City Centre. We value your patronage and hope to have the opportunity to welcome you back for a more enjoyable experience in the future.Warm regards,Shivaraj ShettigarNight ManagerHoliday Inn York City Centre

10/10 優異

Andrew

於 2024 年 1 月住了 1 晚
Front of House 於 2024年3月28日的回應
Dear Andrew, We would love to hear more about your experience so that we can use your valuable feedback to deliver an even better experience next time. Please reach out with any further comments or suggestions you wish to share. Again, thank you for taking the time to review us!Stay ConnectedFront Desk Team

10/10 優異

Boniface J

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Good place to stay in York
Location is good - a short walk into old York. Breakfast was the best. Service was good. Room was well appointed and comfy.
於 2023 年 12 月住了 13 晚
Saikat Mitra 於 2024年1月18日的回應
Dear Boniface J,Thank you for taking the time to share your positive feedback! We're thrilled to hear that you enjoyed your stay with us.It's wonderful to know that you found our location convenient for exploring old York, and we're delighted that you enjoyed our breakfast, service, and well-appointed, comfy rooms.Your kind words are greatly appreciated, and we look forward to the pleasure of welcoming you back on your next visit.Safe travels and best regards,

8/10 不錯

Hendrikje (Dedemsvaart )

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Goed ontbijt , goede badkamer , alles netjes en schoon. Wel gehorig, boven buren waren duidelijk te horen in terwijl ze bezig waren in bed. Ramen tochten erg.
於 2024 年 1 月住了 5 晚
Saikat Mitra 於 2024年1月18日的回應
Beste Hendrikje,Bedankt dat u uw feedback met ons deelt. We zijn blij om te horen dat u heeft genoten van het goede ontbijt en dat u de badkamer goed onderhouden vond. Fijn dat alles netjes en schoon was, wat bijdroeg aan een comfortabel verblijf.Wij verontschuldigen ons echter voor de ongemakken die u heeft ondervonden met lawaai en tochtige ramen. Ons doel is om al onze gasten een rustige en comfortabele omgeving te bieden, en het spijt ons dat we in dit geval tekort zijn geschoten.Weet dat uw opmerkingen waardevol voor ons zijn en dat we er rekening mee zullen houden bij het verbeteren van onze services. Als u iets specifieks wilt bespreken of als u verdere suggesties heeft, kunt u deze met ons delen.Wij waarderen uw verblijf bij ons en hopen u in de toekomst nog eens te mogen verwelkomen voor een nog aangenamere ervaring.Hartelijke groeten,Saikat Mitra

8/10 不錯

Michael

於 2023 年 12 月住了 1 晚
Front of House 於 2024年1月11日的回應
Dear Michael,We would love to hear more about your experience so that we can use your valuable feedback to deliver an even better experience next time.Please reach out with any further comments or suggestions you wish to share. Again, thank you for taking the time to review us!Best regardsShivaraj Shettigar Night Manager

10/10 優異

Christos

於 2023 年 12 月住了 2 晚
Front of House 於 2024年1月11日的回應
Dear Christos,We would love to hear more about your experience so that we can use your valuable feedback to deliver an even better experience next time.Please reach out with any further comments or suggestions you wish to share. Again, thank you for taking the time to review us!Best regardsShivaraj Shettigar Night Manager

6/10 一般

Joseph

家人同遊
讚好:整潔度、職員與服務和住宿狀況
不滿:客房舒適度
Ok
We stayed in a family room and to be honest it was very small. The kids shared a sofa bed which filled the whole floor and there was barely any room to move around. It wasn't cheap so this was a little disappointing. The 1st night we stayed in room 107 and the aircon extraction units were right outside our window which made it quite difficult to sleep because of the noise and vibration. The staff were more than happy to move us to another room tho for our 2nd night. On that note, the staff were all great! Very pleasant and helpful everywhere in the hotel. The breakfast was mediocre. All in all i expected a little better for the price we paid.
於 2023 年 12 月住了 2 晚
Front of House 於 2024年1月11日的回應
Dear Joseph,Thank you for taking the time to share your feedback regarding your recent stay at the Holiday Inn York City Centre. We appreciate your honest review, and I apologize for any inconveniences you encountered during your stay.I'm sorry to hear that the family room did not meet your expectations in terms of size, especially with the sofa bed taking up much of the floor space. Your feedback is valuable, and we will review our room configurations to see how we can enhance the comfort and convenience for families.I also apologize for the disturbance caused by the aircon extraction units outside room 107 during your first night. I'm pleased to hear that our staff promptly addressed the issue and assisted you in moving to another room for your second night. We understand the importance of a good night's sleep and regret any inconvenience this may have caused.On a positive note, I'm delighted to hear that you found our staff to be pleasant and helpful throughout the hotel. Providing exceptional service is a top priority, and it's rewarding to know that our team met your expectations in this regard.I'm sorry to learn that the breakfast did not meet your expectations. We appreciate your feedback on this aspect, and we will review our breakfast offerings to ensure a more satisfying dining experience for our guests.We genuinely appreciate your constructive feedback, as it helps us identify areas for improvement. If there's anything specific you would like to discuss or if you have further comments, please feel free to reach out.We hope to have the opportunity to welcome you back for an improved experience in the future.Warm regards,Shivaraj ShettigarNight ManagerHoliday Inn York City Centre

10/10 優異

ERIK GARCIA

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
於 2023 年 12 月住了 2 晚
Front of House 於 2023年12月26日的回應
Dear Erik,We would love to hear more about your experience so that we can use your valuable feedback to deliver an even better experience next time.Please reach out with any further comments or suggestions you wish to share. Again, thank you for taking the time to review us!Stay Connected,Shivaraj Shettigar

8/10 不錯

Louise

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Good location
Hotel position was great. Bathroom had signs of wear and tear, towels good size but a bit rough. Had great coffee machine but would have loved a wee packet of biscuits to have with it on arrival.
於 2023 年 12 月住了 1 晚
Front of House 於 2023年12月25日的回應
Dear Louise,Thank you for taking the time to share your feedback about your recent stay at the Holiday Inn York City Centre. We appreciate your insights and are pleased to hear that you found our hotel's location to be great.Your comments regarding the bathroom wear and tear and the texture of the towels have been duly noted. We apologize for any inconvenience this may have caused, and we will address these issues promptly to ensure a more comfortable experience for our guests.We're delighted to know that you enjoyed the coffee machine in your room. Your suggestion for a wee packet of biscuits is appreciated and will be shared with our team for consideration. We always strive to provide those extra touches that make our guests feel truly welcome, and your feedback helps us in this regard.If there are any other specific details you would like to share or if you have further suggestions, please feel free to reach out. Your feedback is instrumental in our ongoing efforts to enhance our services.Thank you once again for choosing the Holiday Inn York City Centre. We hope to have the pleasure of welcoming you back and providing you with an improved and delightful experience.Warm regards,Shivaraj ShettigarHoliday Inn York City Centre

10/10 優異

Paul

於 2023 年 12 月住了 1 晚
Front of House 於 2023年12月23日的回應
Dear Paul,We would love to hear more about your experience so that we can use your valuable feedback to deliver an even better experience next time.Please reach out with any further comments or suggestions you wish to share. Again, thank you for taking the time to review us!Stay Connected,Shivaraj Shettigar Holiday Inn York City Centre

8/10 不錯

Judith

讚好:整潔度和職員與服務
於 2023 年 12 月住了 1 晚
Front of House 於 2023年12月23日的回應
Dear Judith,We would love to hear more about your experience so that we can use your valuable feedback to deliver an even better experience next time.Please reach out with any further comments or suggestions you wish to share. Again, thank you for taking the time to review us!Stay Connected,Shivaraj Shettigar Holiday Inn York City Centre

10/10 優異

Patrick

讚好:整潔度、職員與服務、設施服務和住宿狀況
Excellent staff. Very friendly. Close to downtown
於 2023 年 12 月住了 2 晚
Front of House 於 2023年12月25日的回應
Dear Patrick,Thank you for taking the time to share your feedback about your recent stay at the Holiday Inn York City Centre. We greatly appreciate your kind words and are thrilled to hear about your positive experience.It's wonderful to know that you found our staff excellent and very friendly. We take pride in providing warm and attentive service to our guests, and your recognition is truly rewarding.Our location, close to downtown, is indeed one of the highlights of our hotel, and we are pleased that it added to the overall enjoyment of your stay.If there are any other specific details you would like to share or if you have further suggestions, please feel free to reach out. Your feedback is important to us as we continually strive to enhance our guests' experiences.Thank you once again for choosing the Holiday Inn York City Centre. We look forward to the pleasure of welcoming you back for another enjoyable stay.Warm regards,Shivaraj ShettigarHoliday Inn York City Centre

10/10 優異

Maria

A Pleasant Stay
Nice friendly hotel and staff. Very pleasant stay, comfortable room with good facilities. Would be happy to stay again. Good position.
於 2023 年 12 月住了 1 晚
Front of House 於 2023年12月25日的回應
Dear Maria,Thank you so much for taking the time to share your delightful feedback with us! We are thrilled to hear that you enjoyed a pleasant stay at Holiday Inn York City Centre.It's fantastic to know that you found our hotel staff friendly and that your overall experience was comfortable. We strive to provide our guests with excellent service and a welcoming atmosphere, so it's truly rewarding to receive such positive comments.We are pleased to hear that you found your room to be comfortable and well-equipped with good facilities. Your satisfaction is our priority, and we are delighted to have met your expectations.Our central location is indeed a great advantage, and we're glad it added to the overall enjoyment of your stay. It's wonderful to hear that you would be happy to stay with us again; we would be honored to welcome you back!Once again, thank you for choosing Holiday Inn York City Centre for your accommodation needs. If you have any specific suggestions or if there is anything else we can do to make your future stays even more enjoyable, please feel free to let us know.Warm regards,Shivaraj ShettigarHoliday Inn York City Centre

10/10 優異

MARTYN

於 2023 年 12 月住了 2 晚
Front of House 於 2023年12月10日的回應
Dear Martyn,We would love to hear more about your experience so that we can use your valuable feedback to deliver an even better experience next time.Please reach out with any further comments or suggestions you wish to share. Again, thank you for taking the time to review us!Stay Connected,Holiday Inn York City Centre.

4/10 欠佳

Deborah

於 2023 年 12 月住了 1 晚
Front of House 於 2023年12月10日的回應
Dear Deborah,We would love to hear more about your experience so that we can use your valuable feedback to deliver an even better experience next time.Please reach out with any further comments or suggestions you wish to share. Again, thank you for taking the time to review us!Stay Connected,Holiday Inn York City Centre.

10/10 優異

Olwen

讚好:整潔度、職員與服務和住宿狀況
於 2023 年 11 月住了 5 晚
Front of House 於 2023年12月9日的回應
Dear Olwen,We would love to hear more about your experience so that we can use your valuable feedback to deliver an even better experience next time.Please reach out with any further comments or suggestions you wish to share. Again, thank you for taking the time to review us!Stay Connected,Holiday Inn York City Centre

8/10 不錯

Anne

多人同遊
Staff very helpful when we had problems with the heating system. Very good breakfast.
於 2023 年 11 月住了 1 晚
Front of House 於 2023年12月5日的回應
Dear Anne,Thank you for choosing Holiday Inn City Center York for your recent stay, and for taking the time to share your feedback. We appreciate your kind words and are delighted to hear that our staff's assistance during the heating system issue and the quality of our breakfast met your expectations.It is our top priority to ensure that our guests have a comfortable and enjoyable stay, and we regret any inconvenience caused by the problems with the heating system. We're pleased to know that our team was able to address the issue promptly and make your stay more comfortable.Your positive comments about our breakfast are heartening. We strive to provide a diverse and delicious breakfast to start your day right, and we're glad to hear that you enjoyed it.Your feedback is invaluable to us, and it motivates us to continue delivering exceptional service. If you have any further comments or suggestions, please feel free to share them. We are always eager to improve and enhance our guests' experiences.We look forward to the opportunity to welcome you back in the future for another enjoyable stay.Warm regards,Holiday Inn City Centre York

8/10 不錯

真實旅客

讚好:整潔度、職員與服務和住宿狀況
Nice hotel but noisy fans!
The hotel was great, clean and warm. Staff were friendly. Only issue we had was noise from the bank of air conditioning fans outside the room window that run 24 / 7.
於 2023 年 12 月住了 2 晚
Front of House 於 2023年12月5日的回應
Dear Guest,Thank you for choosing Holiday Inn City Center York for your recent stay, and for taking the time to provide us with your feedback. We're delighted to hear that you found our hotel clean, warm, and our staff friendly – your positive comments are truly appreciated.We understand that noise from the air conditioning fans outside your room window was a concern during your stay. We sincerely apologize for any inconvenience this may have caused. Please be assured that we take your feedback seriously, and we will investigate the matter to find ways to minimize such disturbances in the future.We greatly value your input, as it helps us identify areas for improvement and ensures a better experience for our guests. We hope that despite this issue, you had an overall enjoyable stay with us.Should you have any further details or specific information about your room or stay that you'd like to share, please feel free to reach out. Your satisfaction is our priority, and we are committed to making your future visits even more pleasant.Once again, thank you for choosing Holiday Inn City Center York. We look forward to welcoming you back in the future and providing you with an improved experience.Warm regards,Holiday Inn City Centre Yor

10/10 優異

Gareth

家人同遊
讚好:整潔度、職員與服務和住宿狀況
於 2023 年 11 月住了 1 晚
Front of House 於 2023年12月9日的回應
Dear Gareth,We would love to hear more about your experience so that we can use your valuable feedback to deliver an even better experience next time.Please reach out with any further comments or suggestions you wish to share. Again, thank you for taking the time to review us!Stay Connected,Holiday Inn York City Centre

10/10 優異

Beverley

於 2023 年 11 月住了 1 晚
Front of House 於 2023年12月9日的回應
Dear Beverley,We would love to hear more about your experience so that we can use your valuable feedback to deliver an even better experience next time.Please reach out with any further comments or suggestions you wish to share. Again, thank you for taking the time to review us!Stay Connected,Holiday Inn York City Centre

4/10 欠佳

James

伴侶同遊
讚好:整潔度和職員與服務
不滿:設施服務和住宿狀況
Good location and short walk distance to the main tourist area. Hotel clean. Lift out of order due to planned maintainance but not told prior to arriving. Room had small double bed which for the price vs premier inn(has lovely king size) is not acceptable. Room noisy and woke by passing traffic multiple times over 2 nights. Air-con had mind of own and kept heating room to hottest setting in middle of night despite being turned off before attempting sleep. Poor sleep quality Would not stay again.
於 2023 年 11 月住了 2 晚
Front of House 於 2023年12月5日的回應
Dear James,Thank you for choosing to stay at Holiday Inn City Center York and for sharing your thoughts about your experience. We appreciate the time you took to provide detailed feedback, and we are genuinely sorry to hear that your stay did not meet your expectations.Firstly, we apologize for any inconvenience caused by the lift being out of order due to planned maintenance. We understand the importance of communication in such situations, and we regret if this information was not conveyed to you in advance. Your feedback highlights an area where we can improve our communication process.Furthermore, we apologize for the issues you encountered with the room, including the bed size, noise disruptions, and the air-conditioning system. It is disheartening to learn that these factors contributed to a less-than-optimal sleep quality. Please be assured that we take your comments seriously, and we will address these concerns to enhance the overall experience for our guests.We appreciate your comparison to other hotels, and we understand the importance of providing a comfortable and relaxing environment. We will review our offerings to ensure that they align with the expectations of our valued guests.Your feedback is instrumental in helping us identify areas for improvement, and we thank you for bringing these matters to our attention. We hope to have the opportunity to welcome you back in the future and provide a more satisfying experience.If you have any further comments or if there's anything specific you would like us to address, please feel free to let us know. We are committed to making every guest's stay exceptional.Warm regards,Holiday Inn City Centre York

10/10 優異

Heather

讚好:整潔度、職員與服務和住宿狀況
Nice clean rooms and peaceful stay.
於 2023 年 11 月住了 4 晚
Front of House 於 2023年11月27日的回應
Dear Heather,Thank you for choosing Holiday Inn City Centre York for your recent stay, and for taking the time to share your feedback. We're thrilled to learn that you enjoyed nice, clean rooms and experienced a peaceful stay during your time with us.Providing a comfortable and serene environment for our guests is our top priority, and it's truly rewarding to hear that we met your expectations. Your positive comments inspire and motivate our team to continue delivering exceptional service.We appreciate your kind words and the trust you placed in us. If there's anything specific you loved about your stay or any suggestions you'd like to share, please feel free to let us know. We look forward to the opportunity to welcome you back for another delightful experience.Warm regards,Holiday Inn City Centre York

6/10 一般

David

讚好:整潔度、職員與服務和客房舒適度
Good location and reasonable breakfast. Twin room only has one chair and toilet cistern took ages to refill.
於 2023 年 11 月住了 3 晚
Front of House 於 2023年11月22日的回應
Dear David,I trust this message finds you well, and I want to extend my gratitude for taking the time to share your feedback following your recent stay at Holiday Inn City Center York.I'm delighted to learn that you found our hotel's location convenient and that you enjoyed the breakfast offerings. Your positive comments are appreciated and will be shared with our team.On the other hand, I would like to apologize for the inconvenience you experienced with the twin room setup and the delayed refill of the toilet cistern. Your comfort is important to us, and we regret any inconvenience caused during your stay.Please be assured that we take your comments seriously, and we will address the concerns you raised to ensure a more comfortable experience for our guests in the future.We value your feedback as it helps us improve our services. If your future plans bring you back to York, we would be honored to have the opportunity to host you again and provide a more seamless experience.If there are specific preferences or arrangements you would like us to consider for your next stay, please feel free to reach out. We are committed to making your future visits even more enjoyable.Thank you once again for sharing your thoughts.Warm regards,Holiday Inn City Centre York

10/10 優異

Alex

於 2023 年 11 月住了 2 晚
Front of House 於 2023年11月22日的回應
Dear Alex,We would love to hear more about your experience so that we can use your valuable feedback to deliver an even better experience next time.Please reach out with any further comments or suggestions you wish to share. Again, thank you for taking the time to review us!Stay ConnectedHoliday Inn York City Centre.

10/10 優異

Victoria

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Staff really friendly and helpful. Room was clean and comfortable. Would definitely stay again.
於 2023 年 11 月住了 4 晚
Front of House 於 2023年11月19日的回應
Dear Victoria,Thank you for choosing to stay at Holiday Inn City Centre York, and for sharing such wonderful feedback with us. We are delighted to hear that you had a positive experience during your recent stay.It's fantastic to know that you found our staff really friendly and helpful. Our team strives to provide exceptional service, and your kind words serve as a great encouragement. We're also pleased that your room met your expectations in terms of cleanliness and comfort.We look forward to the opportunity to welcome you back, and if there's anything specific you would like for your next stay or any way we can make your experience even better, please feel free to let us know.Warm regards,Holiday Inn City Centre York

10/10 優異

Kevin

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Great Place To Stay
Lovely place, very clean and friendly, efficient service. The bed was comfortable. It is a few minutes walk to The Shambles and the City Centre. There is no car parking facility though.
於 2023 年 11 月住了 6 晚
Front of House 於 2023年11月19日的回應
Dear Kevin,Thank you for choosing Holiday Inn City Centre York and for taking the time to share your positive experience with us. We are thrilled to hear that you had a lovely stay and found our place very clean, friendly, and efficiently serviced.It's delightful to know that you enjoyed the comfortable bed and the convenient proximity to The Shambles and the City Centre. Our team takes pride in providing a welcoming atmosphere for our guests.We appreciate your understanding regarding the absence of a car parking facility. While we currently don't have on-site parking, we can provide information on nearby parking options for your convenience.We look forward to the pleasure of hosting you again, and if there's anything more we can do to enhance your next stay, please feel free to let us know.Warm regards,Holiday Inn City Centre York

10/10 優異

Shaun

於 2023 年 10 月住了 1 晚
Front of House 於 2023年11月19日的回應
Dear Shaun,Thank you for choosing to stay at Holiday Inn City Centre York, and for sharing such wonderful feedback with us. We are delighted to hear that you had a positive experience during your recent stay.We look forward to the opportunity to welcome you back, and if there's anything specific you would like for your next stay or any way we can make your experience even better, please feel free to let us know.Warm regards,Holiday Inn City Centre York

8/10 不錯

Nathan

於 2023 年 11 月住了 2 晚
Front of House 於 2023年11月13日的回應
Dear Nathan,We would love to hear more about your experience so that we can use your valuable feedback to deliver an even better experience next time.Please reach out with any further comments or suggestions you wish to share. Again, thank you for taking the time to review us!Stay Connected,Front Desk