El Paso Ysleta Mission Hotels

"Clean room and staff"

"Double charged me- room was smoky- bedroom furniture broken- pool disgusting- linnens dirty"

"Great location right off the highway many easy to find food 👍 I will definitely stay again if I was to go back to El Paso"

"First the man at the front desk said that my reservation was canceled by Expedia and to call Expedia. The phone numbers that I found for Expedia customer service were wrong, one was a company that does adult chat lines. Then the front desk said that the manager of the hotel canceled my reservation because they had issues with several of their rooms. I was NOT notified of this prior to my arrival. Then the front desk finds me a room which was disgusting, no pillow cases for the old worn stained pillows, one of the beds was not clean with hair on the sheets, all counters were dirty, and there was pink and gray/black MOLD on the door frame of the bathroom! I had no where else to go, all hotels were booked due to the BTS concert. The light outside of my room was not working so I didn’t feel safe opening my door or leaving my luggage in the room. I came for the BTS concert and all I could do was cry because I had no where else to go. It was a horrible experience and I am requesting a refund because it was not worthy of the $500 I paid for it. It was beyond disappointing. Please respond."

"We were there for a concert - staff was so great about it. Plenty of breakfast downstairs. Property is in nice area. Near shopping too!"

"My room was clean and in close proximity to parking. The staff were super friendly and helpful. Check out was easy and quick. I highly recommend Palace Inn El Paso."

"Honestly, the hotel needs an update.A appearance on the inside looks old. Stained carpets from years of use, Faucet in the bathroom was difficult to use, couldn't get the temp or water flow to come out easily, bathtub looked dingy. I'm not expecting a perfectly clean and maintained place, but for the price, it wasn't worth it to me."

"The staff in this hotel are the absolute best. So friendly and helpful, above and beyond. The hotel is comfortable, well maintained and exceptionally clean. Lovely breakfast options and again great service."

"ROACH INFESTATION do not stay here. I let them know I was leaving and they wouldn’t refund anything. Said they could fix the infestation in one day of spraying. Absolutely not. "