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"我去辦理入住的時候沒有帶護照。其實我知道大概會需要，但因為我是跟我的伴一起，他有帶護照。 到櫃檯時，前台人員跟我要護照，我說我沒有，但我朋友可以辦理入住。她拿了他的護照之後，就完全不理我了。 更重要的是，我們傍晚入住後，我去陽台時看到一隻很大的死蟑螂。當時我已經很累了，就想說隔天打掃時應該會處理。 結果隔天早上我們出門，回來之後房間已經打掃過了，但那隻蟑螂還在。 整體來說，客服真的很差。不管是拿咖啡還是去健身房的時候，我都是講英文，但我想應該有很多客人也是只會說英文，可是整體的服務體驗真的不好。 "

"Our stay at this hotel was nothing short of exceptional. Nestled in a prime location overlooking the breathtaking beauty of Sun Moon Lake, the property offers stunning panoramic views that feel almost surreal. Waking up each morning to the misty lake framed by mountain ranges was unforgettable. The room itself was incredibly luxurious—beautifully designed, spacious, and thoughtfully appointed with every comfort in mind. Beyond the accommodations, the hotel offers a wonderful selection of complimentary and paid activities that make the stay feel like a true retreat. The highlight, without question, is the boundless swimming pool. Floating in the infinity pool while gazing out at the tranquil lake and surrounding mountains is an experience that feels both peaceful and indulgent. We also loved the complimentary weekend morning yoga class—practicing yoga with the mystic lake and majestic mountain backdrop was simply magical. If there is one small area for improvement, it would be the reservation system for some of the complimentary wellness activities. There was a free sound bath session on the weekend that was already fully booked, even though we signed up as soon as we checked in. It would be wonderful if experiences like this could be reserved at the time of room booking, so guests can plan ahead. That said, this was only a minor disappointment in what was otherwise a flawless stay. Overall, the hotel exceeded our expectations in every way!"

"Breakfast was good not huge menu but satisfying Great location beautiful views of the lake Property well maintained for an older hotel Staff pleasant but language barrier needed to use translators to communicate "

"I’ve stayed here twice with my family and in my opinion they have the best breakfast and dinner buffet in the world. While they have a wide variety of cuisine, the quality of each is very high as well. I ate so much during breakfast and dinner! The rooms that we stayed in were also very clean, modern, and had wonderful amenities such as the private bath. "

"Breakfast not so good No orange juice Bread not tasty "

"I arrived at 9pm. There door was locked and no one was at the desk. I wandered to a hotel next door and they told me to go back. I waited in the rain for 10-15 the guy to show up. Getting the room was easy. However parking is 700 meters away. I had to drive to a random lot and walk back with my bag in the rain. Also brealfast is only one hour. 730 to 830. So I missed it. "

"Lake view balcony is excellent!"

"I really like this Hotel and was highly satisfied with my stay"

"The local area is very small. Even though the hotel’s location seems a bit far from the port, it’s only 10 min walk. We had a room with lake view. Breakfast is well prepared (their menu)"