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关于OYO 亚利桑那尤马汽车旅馆 - I-8/US-95的点评

2.5 out of 5
OYO 亚利桑那尤马汽车旅馆 - I-8/US-95
2655 South 4th Avenue, Yuma, AZ

点评

6.6
10 分 - 超赞。54 条好评,共有 251 条点评" "
8 分 - 还可以。70 条好评,共有 251 条点评" "
6 分 - 一般。54 条好评,共有 251 条点评" "
4 分 - 很差。32 条好评,共有 251 条点评" "
2 分 - 糟糕。41 条好评,共有 251 条点评" "

6.6/10

清洁度

7.4/10

员工和服务

5.2/10

服务设施

6.2/10

住宿条件和设施

5.2/10

环保

点评

2/10 糟糕

Tony

与家人及幼儿出行
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
The best description is that this is not a hotel it’s a motel and it looks like a drug hole and the people in front office is dishonest I reserved 3 rooms and eve that I rejected the rooms they still charge my credit card
2023 年 9 月入住 1 晚
Ava 于 2023年10月17日 的回复
Hi, Tony! We regret the inconvenience may have caused to you. We will try to make your next stay comfortable with us, we believe in continuous improvements. Looking forward to hosting you soon with a delightful stay ahead :) Regards, Ava

2/10 糟糕

Javier

不满意:清洁度、员工和服务、住宿条件和设施
ugly very unsafe old property and bad shape smelling bad
2023 年 9 月入住 1 晚
Ava 于 2023年10月17日 的回复
Hi, Javier! We are sorry to know that you are not fully satisfied with our services. Be assured, we will try our best to make sure your future visits are more comfortable and relaxing. Regards, Ava

4/10 很差

rodrigo

与家人出行
不满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 8 月入住 1 晚
Ava 于 2023年09月12日 的回复
Hi, Rodrigo! We regret the unpleasant experience you had with us. We are continuously working on improvements. Looking forward to serving you better. Regards, Ava

6/10 一般

Axel

2023 年 8 月入住 3 晚
Joey 于 2023年09月12日 的回复
Apologies for the inconvenience caused, Axel! We have marked a note for the experience you had with us to ensure your next stay is pleasant. Wish you a wonderful day ahead. Regards, Joey

2/10 糟糕

JesseMyKing

与家人及幼儿出行, 与家人出行, 与配偶出行
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
I didn't like anything about this motel. When the man handed me the key to go look at the room, I opened the door and it was big dark stains on the carpet like it was a dead body in there or something it stunk like cigarettes in a non smoking room... There were people outside drinking and hanging out bums outside shopping carts full of trash it looked like. I would never have booked this motel if I would've known it looked like this. Just horrible and I have kids so no I didn't stay here.
2023 年 8 月入住 1 晚
Ava 于 2023年09月13日 的回复
Hi, Guest! We deeply regret the unpleasant experience you had with us. Thanks for notifying this issue and be assured we will be taking this up and rectify it at the earliest. Feel free to reach out to us for any further queries. Have a nice day ahead! Regards, Ava

4/10 很差

Ram

不满意:清洁度、员工和服务、住宿条件和设施
No water to take shower. Broken Microwave, and not clean sheets.
2023 年 7 月入住 1 晚
Barbara 于 2023年09月12日 的回复
Hi, Ram! We are sorry for the unpleasant experience. Cleanliness is something that we cannot compromise with and we never want our guests to experience such issues. Thanks for highlighting this issue, request you to be assured we will be taking this up and get it fixed with immediate effect. Have a great day ahead! Regards, Barbara

8/10 还可以

Cameron

商务旅客
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 7 月入住 1 晚
Eva 于 2023年07月20日 的回复
Hey, Cameron! We shall continue to make you happy and satisfied with our services. Hope to serve you better always! Regards, Eva

4/10 很差

Elizabeth

不满意:住宿条件和设施,清洁度
I would never recommend to anyone
It was really dirty. Back on the 50’s. TV didn’t work. Lighting was poor. Shower so small.
2023 年 6 月入住 1 晚
Barbara 于 2023年06月21日 的回复
Sorry for the inconvenience, Elizabeth! We understand that we have not been able to live up to your expectations. Do not worry, we are continually working to improve our services to make sure your next stay is enjoyable with us. Regards, Barbara

6/10 一般

John

与家人出行
不满意:清洁度、住宿条件和设施、客房舒适度
The rooms need an update. We had no internet and the TV had only one channel you could see.
2023 年 6 月入住 1 晚
Barbara 于 2023年06月21日 的回复
Thanks for the positive rating, John! We feel thankful to have honest feedback from you. It will help us to a better level of expertise. Have a pleasant day! Regards, Barbara

8/10 还可以

Jose

2023 年 6 月入住 1 晚
Joey 于 2023年06月21日 的回复
Hi, Jose! Thank you for your kind words of praise. We are excited to host you soon with an amazing experience. Regards, Joey.

6/10 一般

Bic

2023 年 5 月入住 3 晚
Maria 于 2023年06月21日 的回复
Thank you so much for the wonderful rating, Bic! Be assured, we have marked a note of this concern to ensure a comfortable and relaxing stay ahead :) Regards, Maria

4/10 很差

Kendall

商务旅客
满意:客房舒适度
不满意:清洁度、员工和服务、住宿条件和设施
You get what you pay for
The hotel was under construction, and the cleanliness of the rooms were not so great
2023 年 5 月入住 1 晚
Ammy 于 2023年05月10日 的回复
Hi, Kendall! We are truly sorry for finding that your experience with us was not nice. We will certainly be working on your suggestions to provide you with the best possible experience next time Regards, Tim.

2/10 糟糕

Janice

与家人出行, 商务旅客
不满意:清洁度、服务设施、住宿条件和设施
This property had spit in the sink, hair and dirt in the bathtub and a dirty sock left on the window sill. It was unacceptable and gross. I do not recommend this property at all!
2022 年 10 月入住 1 晚
Ammy 于 2022年11月7日 的回复
Apologies for the problems you had faced, Janice! We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Tim

2/10 糟糕

Christopher

商务旅客
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
Like: microwave and small refrigerator. Plenty of parking spaces because only five rooms were occupied on a Sunday night. Did not like: Noisy, inefficient air conditioner. No drawer space for clothes. No closet or bar to hang clothes. No bedspread. Just sheets on beds. No wall hangings. No one in office upon check in or check out. Overfilled dumpster outside Room 115. Trash everywhere.
2022 年 9 月入住 1 晚
Terry 于 2022年09月26日 的回复
Hi, thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Terry

2/10 糟糕

Enas

商务旅客
不满意:清洁度、员工和服务、住宿条件和设施
I was shocked to see that this was listed and will have to be super careful in the future instead of confidant my trusting expedia
2022 年 8 月入住 1 晚
Ava 于 2022年10月19日 的回复
Hi, Enas! We sincerely apologize for the trouble caused. Your comments will help us in taking care of future guests more resolutely. Regards, Ava

10/10 超赞

Mayra

与家人出行
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2022 年 8 月入住 1 晚
Ammy 于 2022年08月30日 的回复
Thanks for the positive rating, Mayra! Hope to welcome you again soon. Regards, Amelia.

2/10 糟糕

Lois

商务旅客
不满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Worst hotel in Yuma
This was the dirtiest hotel I have ever stayed in. There were holes in the walls. I would not even use the bathroom. I tried to check out 5 minutes after seeing the room but the manager said he would not return my money. There was Graffiti on the television remote, I got a blanket out of my car because I did not want to touch the sheets. Stains on the chairs.
Stained chair
Hole in bathroom door
Graffiti on remote control
Large cracks in the walls
2022 年 5 月入住 1 晚
Ammy 于 2022年07月21日 的回复
Hi, we are sorry for finding that your experience with us was not nice. We will certainly be working on your feedback to provide you with the best possible experience next time. Regards, Amelia.

4/10 很差

randy

不满意:清洁度、住宿条件和设施、客房舒适度
Probably the worst place i have ever stayed
2022 年 6 月入住 1 晚
Simon 于 2022年07月11日 的回复
Hi, Randy! Thank you for rating us, it seems like your stay with us has not been up to the mark. We believe in continuous improvements. Do give us another chance and we will ensure that you experience the comfort and hospitality we are known for. Regards, Simon

2/10 糟糕

Mohamad

不满意:清洁度、员工和服务、服务设施、住宿条件和设施
Extremely dirty, stinky, oily, sewage smelling & a horror nightmare to stay in! At 4 am, I contacted Expedia that the photos & description are irrelevant & it's for a different hotel, please take me out of here & they did and refunded me my money minus that horrible night!
2022 年 5 月入住 4 晚
SImon 于 2022年06月11日 的回复
Hi, Mohamad! We are sorry to know that your experience with us has not been a pleasant one. We will work on your feedback to provide the best possible experience next time. Regards, Simon

6/10 一般

Georges

2022 年 5 月入住 2 晚

2/10 糟糕

Robert

与配偶出行
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
Had to screw in light bulbs to use the bathroom. No smoke detector. Rips in sheets and stains. 30 year old mattress.
2022 年 5 月入住 1 晚
SImon 于 2022年06月23日 的回复
Hi, Robert! Thank you for rating us, it seems like your stay with us has not been up to the mark. We believe in continuous improvements. Do give us another chance and we will ensure that you experience the comfort and hospitality we are known for. Regards, Simon

4/10 很差

irineo

不满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
It was dirty uncomfortable and it looks like house for street people i went out to rent somewhere else
2022 年 5 月入住 1 晚
Simon 于 2022年06月29日 的回复
Hi, thank you for taking out your valuable time to rate us. We are sorry for the inconvenience and we will surely try our best to keep up with your expectations in the future. Regards, Simon

10/10 超赞

Amber

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Excellent
All the staff here was so sweet and accommodating. Made me feel safe and at home.
2022 年 4 月入住 4 晚
Jane 于 2022年05月9日 的回复
Thanks for such a lovely review, Amber! Delighted to know that you liked our services. Hope to welcome you again soon. Regards, Jane!

8/10 还可以

Brandi

2022 年 4 月入住 1 晚

8/10 还可以

Martin

满意:住宿条件和设施,员工和服务
2022 年 4 月入住 1 晚

6/10 一般

Manuel

2022 年 4 月入住 1 晚
Ammy 于 2022年04月6日 的回复
Hi, Manuel! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep your standards in the future. Regards, Amelia.

4/10 很差

Jorge

团体旅客
不满意:住宿条件和设施,清洁度
First the television only had one channel and it was a Spanish channel for the two days i was there and nothing was done, i never had to experience a hotel stay with no TV, second when I would turn on the A/C unit it would blow out air smelling like urine so we couldn’t even use the A/C in which we had to sleep in a hot room, third the mattress that i was sleeping on was missing the middle bar on the frame so i had to sleep sideways in which the mattress had an indentation in the middle. My stay was very unpleasant i will never ever rent a hotel from OYO hotels ever.
2022 年 3 月入住 2 晚
Jane 于 2022年04月3日 的回复
Hi, Jorge! We are sorry that the stay did not turn out to be an amazing one. Hope to have another chance soon so that we can make it up to you with an amazing stay ahead. Regards, Jane!

6/10 一般

真实旅客

满意:清洁度、员工和服务、客房舒适度
不满意:住宿条件和设施
Owner was super nice & friendly. The room was big & had some nice amminites. The only thing that was a disappointment, was no tv the two days we were there. Didn't offer to switch us to a different room either. Just making phone calls to Spectrum that yielded no results.
2022 年 3 月入住 2 晚
Cheshta 于 2022年04月1日 的回复
Apologies for the problems you had faced. We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Ivy

2/10 糟糕

Arieal

不满意:清洁度、员工和服务、服务设施、住宿条件和设施
2022 年 3 月入住 2 晚

2/10 糟糕

Robert

2022 年 3 月入住 1 晚
Ammy 于 2022年03月27日 的回复
Hi, Robert! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep your standards in the future. Regards, Amelia.

10/10 超赞

Gladys

团体旅客
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Everything was great...dissapointed the pool was closed...good location quiet place ..i always like this place
2021 年 8 月入住 1 晚
Cheshta 于 2021年08月24日 的回复
Hi, Gladys! Thanks for rating us positively and we do apologize for the issue faced. We will surely work on your feedback and promise to provide an amazing experience on your next stay. Regards, Ivy

6/10 一般

Jack

商务旅客
满意:清洁度、员工和服务、客房舒适度
It. was ok. Tv & internet did not work
2021 年 8 月入住 1 晚
Andre 于 2021年08月9日 的回复
Hi, Jack! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Andre

2/10 糟糕

真实旅客

带宠物出行, 商务旅客
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
There are bed bugs here. I was bitten multiple times during my stay and upon presenting the evidence to management, they instead of offering me a refund, as they as they should have, they instead try to place the blame on me saying that the bugs were ticks that had come off my service dog. This is totally unacceptable I'm still seeking full refund and this is made my life a living hell. I'm now stuck in Yuma as my car broke down upon arrival and I no longer have the money to fix it because I had to come out of pocket to pay for a new hotel. I now have added stress of having to decontaminate all my items to make sure that I do not bring any bed bugs back with me. Once again this is totally unacceptable on both cheap tickets behalf and the hotel.
2021 年 7 月入住 7 晚
Cheshta 于 2021年07月28日 的回复
We never expect any of our guests to face this kind of problem. We have shared this with our team to take the appropriate steps to ensure that it does not happen again. Regards, Ivy

2/10 糟糕

真实旅客

团体旅客
不满意:住宿条件和设施,清洁度
Me gusto un poco la vista del establecimiento por fuera pero adentro muebles viejos casi desarmándose muy muy sucio terrible alfombra y demasiado sucia todo está demasiado sucio
2021 年 7 月入住 1 晚
Jane 于 2021年07月22日 的回复
Hola, En primer lugar, queremos agradecerte que hayas compartido tu experiencia con nosotros. Lamentamos profundamente los inconvenientes que se ha encontrado. Desde OYO creemos que la prioridad es la satisfacción plena de nuestros clientes y todo lo que no cumpla con sus expectativas no es aceptable para nosotros. Procedo a informar de tu opinión al hotel y tomaremos acciones encaminadas a evitar estas incidencias en el futuro. ¡Estaremos encantados de atenderle nuevamente en cualquiera de nuestros hoteles OYO! Un saludo. Janet.

2/10 糟糕

Geraint

不满意:清洁度、服务设施、住宿条件和设施
2021 年 7 月入住 1 晚

2/10 糟糕

Celia

与家人出行
满意:员工和服务
不满意:清洁度、住宿条件和设施、客房舒适度
No carpet preferred
Our stay was ok but the room left much to be desired. The AC took way to long to cool down the room, the carpet was disgusting had too too many stain all over the floor I was scared to walk on it my kids did not want to step on it either. Would not stayed if I had seen room before hand.
2021 年 7 月入住 1 晚
Katey 于 2021年07月7日 的回复
Apologies for the problems you had faced, Celia! We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Katey

10/10 超赞

Jose

商务旅客
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2021 年 6 月入住 1 晚
John 于 2021年06月29日 的回复
Hi, Jose! Thanks a lot for staying with us and rating us positively. Looking forward to hosting you soon. Regards, John

2/10 糟糕

真实旅客

与家人出行
不满意:清洁度、服务设施、住宿条件和设施
The place is a dump. Waited outside in 111 degrees for the front desk clerk. And the front desk/ housekeeping wanted me to see the room first. They did let us cancel, but I would not recommend this place. Not sure how they would pass a health inspection.
2021 年 6 月入住 1 晚
Leo 于 2021年06月22日 的回复
Apologies for the problems you had faced. We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Alex

6/10 一般

真实旅客

与家人出行
不满意:住宿条件和设施,清洁度
They need to clean and change the rugs and the smell of the room is not good they need a lots of work to be done to be costumers got there satisfaction to stay.
2021 年 5 月入住 1 晚
Bruce 于 2021年06月23日 的回复
This is not the experience we would like you to have! We will deep dive into this issue and will put our best efforts to enhance your experience with us. Regards, Bruce

8/10 还可以

Dennis

满意:客房舒适度,员工和服务
Good enough for my purpose. The inn keeper was great.
2021 年 5 月入住 1 晚
Leo 于 2021年05月30日 的回复
Hi, Dennis! Thank you very much for being with us. Looking forward to your continued love and support. Regards, Alex

2/10 糟糕

真实旅客

商务旅客
No e
2021 年 5 月入住 3 晚
Leo 于 2021年05月26日 的回复
Hi, we regret the unpleasant experience you had with us. We will try to make your next stay comfortable with us with continuous improvements. Looking forward to hosting you soon with a delightful stay ahead. Regards, Alex

4/10 很差

Daniel

商务旅客
不满意:住宿条件和设施,清洁度
Not Clean
Low budget hotel ready for complete renovation. Furniture and carpet were really dirty (sheets clean, thank goodness). Bath OK (but broken window).
2021 年 5 月入住 1 晚
Cheshta 于 2021年05月6日 的回复
Apologies for the problems you had faced, Daniel! We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Jacob

8/10 还可以

Roxanne

团体旅客
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2021 年 4 月入住 1 晚
Karen 于 2021年04月27日 的回复
Hi, Roxanne! Thanks for appreciating our efforts by rating us positively. Looking forward to hosting you again soon with a pleasant experience. Regards, Karen

8/10 还可以

Mitzie

商务旅客
满意:清洁度、员工和服务、客房舒适度
Our room was clean, the carpet was less desirable but it’s under new ownership and they are working on it. Our stay was comfortable, I would stay again. The desk clerk was very nice and friendly!
2021 年 4 月入住 3 晚
Bruce 于 2021年04月24日 的回复
Thank you so much for the positive rating, Mitzie! Thank you for sharing this with us, we have duly noted your feedback and we will strive for a better experience in the future. Regards, Bruce

4/10 很差

Patti

与家人出行
不满意:清洁度、员工和服务、住宿条件和设施
2021 年 4 月入住 1 晚
Bruce 于 2021年04月24日 的回复
Hi, Patti! Thank you for spending your valuable time to rate us. As per the feedback, we can see that you are not completely satisfied with our services and we will surely put in our continuous efforts to improve our services. Regards, Bruce

6/10 一般

Diana

满意:客房舒适度
不满意:住宿条件和设施,清洁度
Weekend trip
The place need some work and it wasn’t clean when we arrived. We found personal belongings that didn’t belong to us. Bed was comfortable and AC worked really well.
2020 年 8 月入住 2 晚

6/10 一般

Maricela

不满意:客房舒适度,员工和服务
2020 年 7 月入住 8 晚

8/10 还可以

真实旅客

满意:清洁度、员工和服务、服务设施、住宿条件和设施
Vary clean and quite. Vary helpful close to stores and food
2020 年 7 月入住 2 晚

8/10 还可以

Katherine

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
It was great but no ice machine ..UGH!!
2020 年 7 月入住 1 晚

10/10 超赞

Shannon

团体旅客
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2020 年 7 月入住 2 晚