Quality of food is very bad , staff needs more training
Alaa
於 2021 年 1 月住了 2 晚
10/10 優異
Amir
家人同遊
2020年12月27日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Amir
於 2020 年 12 月住了 2 晚
10/10 優異
Abdelrazek
家人同遊
2020年10月12日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Very good
Abdelrazek
於 2020 年 10 月住了 3 晚
8/10 不錯
Hussein
家人同遊
2020年10月11日
讚好:整潔度
Good but not for a 2nd trial
Good:
Room is clean
Very bright
Staff is good especially restaurant staff
Parking area
Food quality is ok
Bad:
Check in process was the same although i have applied online few hours before arriving with ID copies
We had a lower level room while we checked in the hotel was totally empty did not understand why should i get a no view room ground floor since no one is yet in hotel at 2am in the morning
We had to change room
2nd day i contacted the reception for a tv connection problem then sent the guy after 1 hour and yet he did not arrive to a solution and asked me to call back reception tell them he couldn't fix the tv issue
I called back and the receptionist told me ok will c with managed and either we will change the tv or change the room while i highlighted the problem is not the tv itself its the cabl3 because both tvs in the room had same problem unfortunately the guy never called back or solved the problem
While by my check out time he made sure to call me at 12:30 telling me (should i send u to get the luggage) while i asked him earlier for a late checkout and he refused by max 1pm (no one was at the hotel, i guess it would have been a good promotion to give me few hours without asking for extra cost)
The pool guy was using high speakers for lousy music and we had to ask him twice to turn it off (2 different families asked for that)
Also they let people use their own speakers on the pool - not relaxing at all
We came to Fayoum to relax not to hear music
Hussein
於 2020 年 10 月住了 3 晚
8/10 不錯
真實旅客
多人同遊
2020年3月1日
讚好:整潔度和設施服務
Very clean. Rooms are nice and spacious. Staff could be trained a bit more to provide better service. Pool service was very slow. Breakfast could be improved, but overall the hotel is nice
真實旅客
於 2020 年 2 月住了 2 晚
6/10 一般
真實旅客
2020年1月25日
不滿:住宿狀況
The price is too high in comparison with service and options in the hotal , 3 stars is the maxim for the hotel which can't justify 120$ per day!!!
真實旅客
於 2020 年 1 月住了 2 晚
4/10 欠佳
真實旅客
多人同遊
2020年1月8日
讚好:整潔度和職員與服務
不滿:設施服務和住宿狀況
Gedateerd overgewaardeerd hotel. Zeker geen 4**** waard. Ranzige badkamer, schemerlamp waarvan kap scheef stond, roest aan hekwerk balkon, kraan wastafel zat los, geen wifi op kamer en in de lobby zou er wel verbinding. Daar ook niet. Geen verwarmd zwembad.
Na ontbijt buikpijn gekregen en na avondeten aan de diarree.
Suggestie aan Expedia: ga binnenkort weer eens langs.
真實旅客
於 2019 年 12 月住了 2 晚
10/10 優異
Doha Mohamed
家人同遊
2020年1月6日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Ellent Family Friendly Hotel
Excellent venue and hotel. Staff are friendly and helpful. Haidi from Animation Team was friendly and active. Breakfast buffet requires some improvement in food quality to match the rest of the hotel rating.
Doha Mohamed
於 2019 年 12 月住了 3 晚
10/10 優異
Mohamed
家人同遊
2019年12月1日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Best hotel for families in Fayoum. Will stay at the hotel again.
Please consider an elevator it is very important.
Also a more organized & richer breakfast.
Mohamed
於 2019 年 11 月住了 2 晚
10/10 優異
真實旅客
家人同遊
2019年4月28日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Very clean, helpful polite staff, very good food both breakfast and dinner, clean awesome pool, nice quiet atmosphere
No much activities and entertainment is the only dislike
I would surely come back again