10/10 超赞
Ka Kit
与配偶出行
2023年01月5日
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The stay in Hotel Romantica was excellent. The hospitality is the warmest.
At the beginning of the stay, the hotel host Thor took us from the train station to the hotel via the hotel car. During our stay in the hotel, Thor and the team provided us a lot of information and recommendations about our trip in Zermatt and we had a very great time here. The hotel room was great with a very nice view. The room was very clean and the breakfast was great. We had very good rest in Zermatt so as to make the best use of our precious time here.
The hotel team, especially Thor, is very talkative, polite and has a great sense of humor. One thing I would like to mention regarding how the team helped us during our stay. My suitcase was broken during the train transportation to Zermatt. Despite some search in Zermatt, we still not able to get a new one. Thor helped us to search around Zermatt and provided us suggestions on getting a new one and the way to get rid of my broken suitcase. Although we eventually decided to get a new one in another place in Switzerland, the team’s enthusiasm in helping people is touching.
Oh yeah, the dog and cat in the hotel are also very cute. We had good time petting them during our stay.
I would strongly recommend Hotel Romantica for anyone who plans to stay in Zermatt.