Room is luxury & excellent, service is pretty good, somehow the breakfast is poor due to a Japanese tour group, hotel don't offer the normal breakfast in the beginning, after the Japanese tour group left, hotel just started to offer more foods to other guests. This kind of poor arrangement is unacceptable for such a high price hotel.
Alice
10/10 超赞
Zhang,Beijing
2013年06月13日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Best choice in Zermatt
Perfect location, kindly service, tasty breakfast !! The best choice for Zermatt
Zhang
10/10 超赞
Sonia
与配偶出行
2024年03月24日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Beautiful view and excellent service
Sonia
10/10 超赞
KAYO
2024年02月14日
满意:清洁度、员工和服务、住宿条件和设施
KAYO
2024 年 2 月入住 5 晚
10/10 超赞
Kelsey
2023年12月21日
We absolutely loved this hotel! The staff was amazing and so kind. The views were incredible! Food was also incredible including the breakfast included with the stay!! We had to leave super early our last day for a train and they even packed us breakfast bags for the go which was so sweet and made our early morning easy and delicious! Only complaint is the shower. I don’t know if all rooms have it but it’s just a handheld shower head on the wrong side making it difficult to shower and get water all over the floor. So some shower updates and this place would be perfection!