Thank you for your recent stay at Hilton Garden Inn Zhuhai Hengqin and I hope to see you return to us soon.
4/10 很差
真实旅客
2021年01月2日
满意:服务设施,员工和服务
No any facilities around here, and breakfast needs to wait line. the sea sight room i booked is not that good, u cannot see that much sea view and also it was very far away from hotel. This was a not too gd user experience hotel for me.
真实旅客
2020 年 12 月入住 1 晚
Diana Ding 于 2021年01月4日 的回复
Thank you for your feedback. We’re very sorry we didn’t provide you with a satisfactory experience during your recent stay with us. We have 24 hours Laundry Serive and Fitness Center. Our Swimming Pool is located at Level 3.
Staff are polite and helpful.
Free shuttle bus to ChimeLong park or HengQin depart 930am and 1030am only, reservation is require. Thanks for staff who helped us to call DiDi pick up.
Hotel was clean and room was nice. It is far away from everything but DiDis are easily available.
Erika
2021 年 4 月入住 2 晚
Diana 于 2021年05月10日 的回复
Thank you for staying with us. Hope to see you soon!
8/10 还可以
Rebecca
2020年11月29日
满意:客房舒适度,住宿条件和设施
Fine for the weekend
The hotel is pretty new and in good condition. The staff are friendly and helpful, with a great level of English spoken. Included breakfast was tasty abs had a good variety.
The room was comfortable but there were several hairs found in the shower and signs that the "Hilton Clean Stay" wrap for the remote control was being reused. The paper toppers on the tea cups also had water marks, showing they have been reused. We booked the Ocean Kingdom shuttle for an 830 return but they never showed up. When we finally called them they claimed the shuttle bus had broken down, though they failed to call us and inform us about it. Magically the bus was repaired exactly when we called, though. If you use the shuttle be sure to confirm with them so you don't get stranded as we did.
Overall the place is fine but definitely not anything special. As other reviews said it's located in a new development zone so it's very isolated with nothing much around.
Rebecca
2020 年 11 月入住 2 晚
Diana Ding 于 2020年12月31日 的回复
Thank you for your review and thank you for your feedback about the shuttle bus. We will keep improving our service. Hope to see you again.
Pretty clean room, but check in was a problem. We were said to check in at 3 pm, but rooms weren't avaliable, so we have to just sit out at the reception until the room was ready.(4:30pm)
真实旅客
2019 年 7 月入住 2 晚
Diana 于 2019年08月4日 的回复
Thank you for your feedback.We are sorry that you were disappointed with our check in process and we will improve on it.
Your satisfaction is very important to us, and we appreciate your feedback about the noise。We are currently looking into ways to minimize outside noise, and your comments will be helpful in our efforts to continually improve our guest experience. We hope you will consider staying with us again.
8/10 还可以
真实旅客
2019年04月4日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
It's a new hotel. The location is a bit far and in new development area. So it's not within walking distance to restaurants or shops. Other than that everything was great.
真实旅客
2019 年 3 月入住 1 晚
Diana 于 2019年04月8日 的回复
Thank you for writing a review about your recent stay at our hotel. If you travel again to our area, we hope we have the opportunity to show you our improvements.
10/10 超赞
真实旅客
2019年03月24日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
真实旅客
2019 年 3 月入住 1 晚
Diana 于 2019年04月8日 的回复
Thank you.
10/10 超赞
真实旅客
2019年03月16日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
真实旅客
2019 年 3 月入住 1 晚
Diana 于 2019年03月18日 的回复
Thanks for staying with us at the Hilton Garden Inn Zhuhai Hengqin. I’m happy to hear that you enjoyed your stay with us!
10/10 超赞
真实旅客
商务旅客
2019年03月10日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
I was an excellent property with great service. I is in a remote area now and there are not many other places to eat out around the area. I would recommend that they also establish a business center for guests to use for printing documents and some small business meeting rooms.
真实旅客
2019 年 3 月入住 3 晚
Diana 于 2019年03月15日 的回复
Thanks for staying with us at the Hilton Garden Inn Zhuhai Hengqin. I’m happy to hear that you enjoyed your stay with us! We can help guests to print documents and we do have a boardroom in our hotel.