You will not find a friendlier or more welcoming staff. Such a beautiful, boutique hotel with clean rooms and facilities.
We got upgraded to the Noyolytzi Suite from the Master Suite which was incredible. So clean, with two bedrooms and a big outdoor area in between, complete with a full kitchen and appliances, including a blender.
We hadn't planned a single excursion (trying to keep things easy and stress free) but there's a very friendly man on site much of the time, Carlos, who helps you book whatever you want, from snorkeling to turtle release to sunset cruise and many other things. He seems to know all the best tour guides and sets everything up for you, often next day or even same day if it's early enough.
One thing they don't advertise that we were so grateful for is that they will do laundry for you for a small charge. Our laundry bill for about 15 or so items was around $17 USD.
The stairs are a thing and can be a lot, as noted in other reviews. But if you call ahead or email ahead and ask, they can advise you on which room to book with fewer stairs to the beach if you want. We were grateful for the extra calorie burn after dining on all that delicious food! And there are always staff around to greet you as you climb the stairs, and a very friendly McCaw!
