Northern Arizona All inclusive Holidays

Good

There was an incessant banging noise in our room the entire time. Very annoying. Couldn’t figure out where it came from.

This place is a dump. The rooms are ratty. We checked in and our air conditioning did not work and water was backed up in the sink. We went to the front desk and told them and checked out. They said they entered our concerns in the system. We tried to get a refund through Expedia. Expedia called the location and said they would not refund because we did not call engineering. We actually went downstairs and told the person at the front desk. They entered our concerns, but the staff on the phone with Expedia said they had no notes and disconnected the call. This place is shabby at best. The staff does not care and honestly some of the guests we saw there were questionable at best. Much better places to stay.

Beautiful new rooms! Walking distance to tons of shops and restaurants!