Yarra Valley and Dandenong Ranges Kid friendly Holidays

Upon my arrival, I was greeted in a courteous and timely manner. However, during my first night, the fire alarm was triggered, and it became apparent that the staff was unaware of the situation. This caused significant confusion, with guests congregating in the lobby. Despite the commotion, the staff continued with check-ins and failed to communicate effectively with those of us who had evacuated the building. The following day, I inquired as to why the apartment hotel did not provide knives, making it difficult to prepare meals. It seems essential to have a sharp knife, particularly if guests are expected to cook. One of the primary reasons I chose this hotel was to save on dining expenses, and this was a major inconvenience. Additionally, I noticed that the website stated a late check-out option was available "subject to availability" and free of charge for an extra hour. However, when I requested this, I received a generic response stating that I would need to pay a \$30 fee, despite the website's conflicting information. This discrepancy left me somewhat disappointed.

The staffs were very friendly and helpful.

Staff not that friendly

Suited our stay perfectly. Wonderful staff, lovely warm room, great coffee machine and so close to train, trams and Sky Bus . Would stay again

Proximity of services was perfect. Will definitely stay again.

Great stay - perfect location. Nice pool.

Heritage building that has been really well restored, nice spaces and high quality fit and finish.

Amazing!!! Everything from start to finish, beautiful hotel

The staffs were very friendly and helpful.

Very nice room. It was large and clean. Staff were very pleasant.

Buffet offered at The Melba was immaculate. Options for Japanese, Seafood, Chinese, Indian, American, and Dessert made it feel like I was never without a good option. Location on the riverfront was perfect. Always a perfect walking distance to local icons such as Hosier Lane or various waterfront restaurants or shopping venues. Bed comfort was great and room service was consistent and timely - never had to call to remind them to tend to dirty linens or restock the in-room bar