越南北部 親子假期之旅

很舒適 且很靠近大教堂，便宜實在。但唯一一點就是還沒check out,竟然有人開房門進來⋯這是唯一比較詬病的。希望能教育好員工。

Our stay in the Tirant Hotel is superb! All the staff are very helpful and friendly. We joined a tour to Sapa and have to check out the hotel for a day, the staff helped us to keep the luggage while we were out. My mum's leg was hurt, and she needed to rest, the staff allowed us for the late check out. The flexibility and the professionalism provided by the staff make our journey an unforgettable one. Only one small issue is that our Family room is facing the street, and there was someone singing karaoke at night, fortunately he stopped after 11pm.

The hotel staff were all very kind and friendly. Even after staying for several days, they still remembered the guests and would greet them proactively. The hotel’s environment, atmosphere, and cleanliness were all excellent. I would definitely consider staying here again in the future. Aside from the hotel’s spa, which I wouldn’t recommend, everything else was a great experience.

住宿房間與網頁上的照片相去甚遠。最大優點是地點位於市區非常方便。值得讚許的是，在等候前往下龍灣的接駁車時，有位員工協助我們提著行李過街，忘了詢問他的名字，這位員工真的很棒！

Very friendly and helpful staff. A lovely place to stay, very convenient for shopping and eating around there. Great time !

這次旅行挑飯店時，這家是其中一間心儀的，剛巧這平台有優惠，果斷敲定。選的一房一廳有露台房型，空間寬敞，完全能滿足需求，洗手間和浴室的面積甚至和睡房不相上下，著實讓人驚喜。 考慮到是生日旅行，便聯絡飯店，詢問能否換成望湖景的房間。沒想到飯店回覆超迅速，不僅爽快答應，還主動問我需不需要生日房間佈置，甚至貼心詢問是否需要機場接送(付費)服務。 雖然接送費用比別處高，我婉拒了，但這份主動和熱情，當時讓我心裡暖乎乎的，滿心期待著入住那天的驚喜。 終於等到入住，推開門的期待，瞬間被失望取代。 所謂的生日佈置，不過是地上隨意堆放著一堆雜亂的氣球，有些都已經漏氣了，看上去十分敷衍。心裡難免有些失落，事已至此，也不好再多說什麼。 在飯店住了五天，雖說距離舊城區開車得 20 分鐘左右，但這也是我特意的選擇。之前在網路上看到不少人說， 老城區雖便利，可惜日夜噪音不斷。親身經歷過河內司機不管什麼狀況都愛按喇叭後，我更堅定了選西湖區這家稍遠酒店的決心。遠離喧囂，換來安靜的住宿環境，也算是一種取捨吧。

Our stay in the Tirant Hotel is superb! All the staff are very helpful and friendly. We joined a tour to Sapa and have to check out the hotel for a day, the staff helped us to keep the luggage while we were out. My mum's leg was hurt, and she needed to rest, the staff allowed us for the late check out. The flexibility and the professionalism provided by the staff make our journey an unforgettable one. Only one small issue is that our Family room is facing the street, and there was someone singing karaoke at night, fortunately he stopped after 11pm.

Everything is good. But fitness is bad.

很舒適 且很靠近大教堂，便宜實在。但唯一一點就是還沒check out,竟然有人開房門進來⋯這是唯一比較詬病的。希望能教育好員工。

住宿房間與網頁上的照片相去甚遠。最大優點是地點位於市區非常方便。值得讚許的是，在等候前往下龍灣的接駁車時，有位員工協助我們提著行李過街，忘了詢問他的名字，這位員工真的很棒！

這次旅行住了以下三間飯店 每間都值得好評都可住 實際訂房這三家價位落在2200-2500間(三人房) 三家共通點是都位於市區、房間都很大、衛浴設備舒適、都有迎賓茶、員工都熱情專業會推薦景點 以下僅針對一些小差異簡單分享 Hanoi Marvellous Hotel & Spa 早餐菜色普通，可果蠅不少，但房間較有飯店高級感、氣派 房間及衛浴空間都算大且舒適。 Grande Collection Hotel & Spa 飯店表示他們約2019/10開幕，很新，早餐是三間中我最喜歡的，菜色多樣新鮮好吃，但他房間空間是三間中最小的，且我住的三人房衛浴有我在河內很多地方都聞過的下水道廁味，關上廁門並抽風後會好些。 另飯店有提供spa，住客可打85折，比較窩心的是晚上11點半還願意協助聯絡腳底按摩師(大部分的spa服務都在21-22點間就結束)，折扣後算河內腳底按摩中的中間價位，但品質不錯，我個人覺得值得(此部分我是跟有名不收小費的Omamori Spa相比，Grande折扣後價位比Omamori高一點而已，但感受及服務品質好很多)。 Imperial Hotel & Spa 這間早餐是三間中的中等，口味與樣式算中庸好吃， 三人房及附設衛浴空間是此三間飯店中最大的，最重點是他的床有魔力！很舒服很好睡。飯店有提供住客7折的按摩服務，但這次沒機會使用，不然折後價位挺划算。 題外特別感謝此飯店，同行友人粗心將背包(內有護照)忘在廁所， 在我們已抵機場情況下，飯店人員非常盡力協助我們連繫司機遞送護照，並收取合理的價格，實在非常感謝2020/1/16當天協助我們的imperial飯店人員及合作司機。 在各家飯店設備條件都差不多的競爭情況下， 飯店的公關及危機處理能力絕對是我再訪及推薦的很大原因。 總結三家推薦項目 空間大：Imperial Hotel & Spa、Hanoi Marvellous Hotel & Spa 早餐優：Grande Collection Hotel & Spa 服務突出：Imperial Hotel & Spa、Grande Collection Hotel & Spa

Our stay in the Tirant Hotel is superb! All the staff are very helpful and friendly. We joined a tour to Sapa and have to check out the hotel for a day, the staff helped us to keep the luggage while we were out. My mum's leg was hurt, and she needed to rest, the staff allowed us for the late check out. The flexibility and the professionalism provided by the staff make our journey an unforgettable one. Only one small issue is that our Family room is facing the street, and there was someone singing karaoke at night, fortunately he stopped after 11pm.

住宿房間與網頁上的照片相去甚遠。最大優點是地點位於市區非常方便。值得讚許的是，在等候前往下龍灣的接駁車時，有位員工協助我們提著行李過街，忘了詢問他的名字，這位員工真的很棒！