Luzon Luxury Holidays

Overall good stay. Clean rooms, good staff. Not recommended to use food and drinks on the rooftop - it has been terrible.

This unplanned trip to the Philippines—my first in almost four decades—brought me to this hotel because of its proximity to Asian Hospital, and it turned out to be an excellent choice. I travel frequently and stay in many properties worldwide, yet the hospitality here stands out for its genuine care and consistency. From the moment I notified the hotel of my late arrival, the service was exceptional. I was met at the airport, assisted with luggage, guided through the check-in process, and welcomed at the Executive Lounge with sincere warmth after a 25-hour journey. Throughout my stay, every department—concierge, security, lounge, dining, housekeeping, transportation, and management—has demonstrated remarkable attentiveness. Staff remembered my preferences, noticed when I hadn’t eaten, checked on my well-being, and even helped me when I felt unwell. The breakfast and dinner teams worked seamlessly during busy periods, always with professionalism and kindness. Housekeeping added thoughtful touches that made my room feel like home. Even when small issues arose, management resolved them promptly and with care, turning potential frustrations into positive experiences. Staying for more than 45 days could have been challenging, but the warmth, consistency, and dedication of the entire team made me feel safe, welcomed, and genuinely cared for. I am deeply grateful for the exceptional service and hospitality I experienced throughout my stay.

Get place great staff

Check in was underwhelming. Front desk handed me the keys and that's it. No direction on where to go or no offer of help to take our luggages. When we retrieved our luggages, the person we asked just handed it to us with no offer of help to take us to our room, The manager came to our room to apologize though and explained that the staff was an OJT so he didn't quite know what to do yet. Rooms are quite nice with a touch of elegance. The shower door was broken but they came right away to fix it. The cleaning staff are all excellent and very attentive to your needs. Always asking us if we need anything everytime they see us in the hallway. We tried the breakfast buffet twice and it was ok. Not much to choose from considereing the price. The ramen and dimsum station is always out. One of the staff probably heard us mumbling about the lack of dimsum so we were quite surprised when she came over to our table and brought us some dimsum. Kudos to Patricia. Location is excellent. SM, Glorietta, Ayala Mall and MRT station are just across the street so you have plenty of dining and entertainment options. Overall, we enjoyed our stay but we'll probably stay somewhere else next time.

Best customer service in the philippines, restaurant was amazing amd staff was very friendly im sad to leave

Overall good stay. Clean rooms, good staff. Not recommended to use food and drinks on the rooftop - it has been terrible.

Get place great staff

Check in was underwhelming. Front desk handed me the keys and that's it. No direction on where to go or no offer of help to take our luggages. When we retrieved our luggages, the person we asked just handed it to us with no offer of help to take us to our room, The manager came to our room to apologize though and explained that the staff was an OJT so he didn't quite know what to do yet. Rooms are quite nice with a touch of elegance. The shower door was broken but they came right away to fix it. The cleaning staff are all excellent and very attentive to your needs. Always asking us if we need anything everytime they see us in the hallway. We tried the breakfast buffet twice and it was ok. Not much to choose from considereing the price. The ramen and dimsum station is always out. One of the staff probably heard us mumbling about the lack of dimsum so we were quite surprised when she came over to our table and brought us some dimsum. Kudos to Patricia. Location is excellent. SM, Glorietta, Ayala Mall and MRT station are just across the street so you have plenty of dining and entertainment options. Overall, we enjoyed our stay but we'll probably stay somewhere else next time.

Overall good stay. Clean rooms, good staff. Not recommended to use food and drinks on the rooftop - it has been terrible.

This unplanned trip to the Philippines—my first in almost four decades—brought me to this hotel because of its proximity to Asian Hospital, and it turned out to be an excellent choice. I travel frequently and stay in many properties worldwide, yet the hospitality here stands out for its genuine care and consistency. From the moment I notified the hotel of my late arrival, the service was exceptional. I was met at the airport, assisted with luggage, guided through the check-in process, and welcomed at the Executive Lounge with sincere warmth after a 25-hour journey. Throughout my stay, every department—concierge, security, lounge, dining, housekeeping, transportation, and management—has demonstrated remarkable attentiveness. Staff remembered my preferences, noticed when I hadn’t eaten, checked on my well-being, and even helped me when I felt unwell. The breakfast and dinner teams worked seamlessly during busy periods, always with professionalism and kindness. Housekeeping added thoughtful touches that made my room feel like home. Even when small issues arose, management resolved them promptly and with care, turning potential frustrations into positive experiences. Staying for more than 45 days could have been challenging, but the warmth, consistency, and dedication of the entire team made me feel safe, welcomed, and genuinely cared for. I am deeply grateful for the exceptional service and hospitality I experienced throughout my stay.

Get place great staff