Northern Suburbs Pet-friendly Holidays

Convenient was a quick trip.

✅✅✅✅✅

I would have loved to give five stars, but a few small things held it back. This trip was a birthday getaway for my wife, and I'd notified the hotel ahead of time. We'd also paid for the club room upgrade and late checkout. Unfortunately, neither was mentioned at check-in. That said, there was a lovely surprise waiting in the room for my wife, along with a handwritten note - a really nice touch that didn't go unnoticed. The late checkout was initially missed and had to be corrected after the fact. To make things more frustrating, the valet required pickup by 11am regardless, which meant we were effectively paying twice for something we'd already booked. The valet fee really should be prorated to match the length of your stay, not charged as if it resets daily regardless of what you've paid for. Breakfast was mediocre - the staff were lovely and friendly, but not being able to order eggs made to your liking isn't really acceptable at this class of hotel. The same issue showed up in the club room, where the beverage selection was surprisingly limited. Overall, a good stay with a few gaps that felt out of step with the price point — hopefully addressed for future guests.

This property was lovely and directly across from the beach. The staff were excellent, meals were fantastic and it was centrally located and walkable to shopping and enjoying the seaside board walk.

The staff was kind and helpful, the room and property were clean, it was quiet for the most part - we can’t control our hotel neighbors lol, but overall it was exactly what I would’ve liked at a hotel. The buffet breakfast was worth it. The location was excellent for lots of travel options. Very walkable to most places.

Ali at the front desk set me up for a great stay. The room upgrade was a nice touch and the hotel overall was clean, elegant, modern and accommodating. The use of the STAR facilities with the stay at darling was also a convenient part of the stay. Thanks Ali and team for a great stay!

Nice, clean, comfortable hotel conveniently located across Hyde Park in the center of Sydney.

When you enter the lobby area you get the sense that you’re staying is going to be luxurious and quite the experience. However, that experience stops right after the lobby. The rooms are extremely dated and dreary. Stained chairs, unclean bathrooms. We had to change rooms as they placed us right next to the clock tower that would ring the bell every few minutes! You could not sleep!! The second room they moved us to was horrendous! On arrival the bathroom sink was blocked! No place to plug the kettle to make a cup of tea and side table was chipped everywhere. They say black out curtains but there’s so much light coming through from the curtains it disrupts your sleep! Towels smelled liked oil. Abysmal breakfast, apart from the hot items and egg station. In house food is revolting! The bed is comfortable but the pillows are flat, uncomfortable and unsupportive to your neck! There are so many things wrong with this hotel, too long to list. However, the staff saved our stay by their service and attentiveness. They try so hard to make up for what the hotel is lacking. This hotel is no where near a 5 star hotel. It is no where near worth the price you pay for. This place is that one hotel you need to really read the bad reviews on to help save your money.

Extremely noisy and run down rooms

✅✅✅✅✅

✅✅✅✅✅

Clean room. Good location