努里亞谷 浪漫假期之旅

酒店位置良好，交通方便，前台態度友善而且未到預期check-in時間前台都容許提早安排房間，但整潔度欠佳：淋浴間污跡霉菌未有處理乾淨、已損壞的物品沒有妥善處理、兩間房間的床也有床蝨叮咬嚴重、清潔用品補給不足

Booked 3 rooms and 2 rooms air conditioner don't work. It's summer so it's super hot and stuffy air. Can't sleep! They end up put a fan in a room and no fan for another. Day 2, they said they fixed it but obviously its not so 2 nights in a row no air conditioning. Super disappointed for a 4 stars hotel. (That's what they charge and claim on their website) finally they moved us to another 2 rooms after a serious negotiation and get 2 nights refund. One of the morning we had breakfast at their restaurant, it was 9.30am and they said scrambled egg is finished. However, their breakfast time won't finish till 10.30am. A lot of guests are upset about that, so i talked to the hotel manager and requested scrambled egg. After 10min, they serve scrambled egg again and I saw at least 10 more guests come in between 9.30am and 10.30am. How can a 4 star hotel told guests scrambled egg is finished far from breakfast end time?! We have no bath gel in our shower, instead, they put 2 shampoos. Not refill our box tissue. One day one of us not feeling well and rest at hotel, when she felt better and leave the room at 3pm, she told the front desk they can make the room but they said housekeeping already gone home! Interesting! Not sure how they got their 4 stars. I won't recommend anyone to stay there. The only positive part of the hotel is the location, it's close to Plaza Cataluna. Very convenient. But there are a lot of choice in that area value for money.